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Casa Cielo Cancun

3.0 star property

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Photo gallery for Casa Cielo Cancun

A building with a mural featuring a moon, stars, and a vase. The name 'Cielo Casa' is visible on the wall.
A swimming pool with a wooden door and a number 8 sign.
An outdoor kitchen area with a gas stove, bar stools, and a thatched roof.
A bedroom with a bed, bedside table, ceiling fan, and a desk with a computer and remote controls.
A narrow pathway flanked by lush greenery and a building with a white exterior.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

Explore the area

View in a map
Calle Cielo, Cancun, QROO, 77500
  • Place, Cancun Bullfight ring
    ‪3 min walk‬
  • Place, Plaza Las Americas
    ‪8 min walk‬
  • Place, Las Palapas Park
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Plaza Las Americas, Casa Cielo Cancun is within a few miles (5 km) of other popular sights such as Playa Tortugas. This 8-room, 3-star guesthouse has private in-room pools along with an outdoor pool and free in-room WiFi.
View more Guest Houses in CancunOpens in a new window

What's nearby

  • Cancun Bullfight ring - 3 min walk - 0.2 miles
  • Plaza Las Americas - 8 min walk - 0.5 miles
  • Benito Juarez Municipal Building - 13 min walk - 0.7 miles
  • Las Palapas Park - 14 min walk - 0.8 miles
  • Dubai Palace Casino - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬8 min walk
  • ‪Patravali - ‬6 min walk
  • ‪Mala Madre - ‬7 min walk
  • ‪Chila & Quil - ‬14 min walk
  • ‪Mr. Pampas Cancún - ‬4 min walk

About this property

Casa Cielo Cancun

At Casa Cielo Cancun, guests have access to an outdoor pool, free WiFi in public areas, and microwave in a common area. You can take advantage of free offsite parking, along with an airport shuttle (available on request) for USD 32 per room one-way. Helpful staff can provide tour or ticket assistance and luggage storage. Additional amenities include a refrigerator in a common area, a terrace, and laundry facilities.
Guests can expect free WiFi and 45-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers and hair dryers. Private pools, dryers, and dining areas are also available. Weekly housekeeping is available.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Beach shuttle (surcharge)

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Virtual front desk

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with digital channels
  • Private pool

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Griddle
  • Microwave
  • Refrigerator
  • Separate dining area
  • Shared kitchen access
  • Toaster
  • Toaster oven

More

  • Air conditioning
  • Dryer
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: USD 15

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 32 per room (one-way)
  • Airport shuttle fee per child: USD 32 (one-way)
  • Late check-out fee: USD 15

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa Cielo Cancun Guesthouse
Casa Cielo Cancun Cancun
Casa Cielo Cancun Guesthouse
Casa Cielo Cancun Guesthouse Cancun

Frequently asked questions

What is there to do around Casa Cielo Cancun?

This guesthouse is situated in Downtown Cancun within a short 9-minute walk of Plaza Las Americas and also 17 minutes on foot from Las Palapas Park. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Is parking available on site at Casa Cielo Cancun?

No, there isn't parking at the guesthouse but you'll find free parking.

Does Casa Cielo Cancun feature a casino?

No, Casa Cielo Cancun doesn't have a casino.

Will I find an indoor pool at Casa Cielo Cancun?

No, this guesthouse doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 11:00 PM.

What amenities will couples enjoy at Casa Cielo Cancun?

Couples staying at this guesthouse will appreciate amenities like a private pool and a rainfall showerhead as well as an outdoor pool.

Does Casa Cielo Cancun have a hot tub?

No, this guesthouse doesn't have a spa tub.

Does Casa Cielo Cancun have a restaurant with a breakfast menu?

No, Casa Cielo Cancun doesn't have a restaurant that serves breakfast.

Will Casa Cielo Cancun allow pets to stay free of charge?

No, pets and service animals aren't allowed at Casa Cielo Cancun.

Does Casa Cielo Cancun have connecting rooms available?

No, this guesthouse doesn't feature connecting guestrooms.

Where is the closest airport to Casa Cielo Cancun?

The closest major airport to Casa Cielo Cancun is Cancun Intl. Airport (CUN), which is 10.7 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Casa Cielo Cancun?

No, you won't find accommodations with balconies at Casa Cielo Cancun.

Casa Cielo Cancun Reviews

Reviews

6.0
Rating 10 - Excellent. 10 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 10 out of 31 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveler

Disliked: Amenities
It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Stayed 7 nights in Mar 2023
Verified

2/10 Terrible

Jesus Salas

Disliked: Cleanliness, amenities, property conditions & facilities
Booked via expedia I arrived they claim to not have my booking and say they were fully booked. Contacted expedia and they will not issue a refund with out contacting property. I have been waiting over a week fora resolution.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Tulay

Disliked: Cleanliness, staff & service, property conditions & facilities
After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
Stayed 3 nights in Dec 2024
Verified

2/10 Terrible

Joaquin

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
Stayed 1 night in Nov 2023
Verified

4/10 Poor

Tania Libertad

Disliked: Cleanliness, property conditions & facilities
El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
Stayed 1 night in May 2025
Verified

10/10 Excellent

Omar Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y seguro el lugar
Verified

2/10 Terrible

juan

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Stayed 3 nights in Jan 2023
Verified

2/10 Terrible

Gildardo García

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N respetaron la reservación de las dos habitaciones
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo
Stayed 3 nights in Sep 2022
Verified

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in a central area of Cancun

The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
Stayed 3 nights in Sep 2021
Verified

2/10 Terrible

Cliente

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
Stayed 1 night in Jan 2020
Verified

4/10 Poor

NICOLAS

Disliked: Cleanliness, property conditions & facilities, room comfort

Pesimo

Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio muy agradable
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hospedaje

El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owner, nice rooms, we had 3 rooms, close to everything!
Stayed 4 nights in Jul 2019
Verified

4/10 Poor

Josefa

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Since I traveled by myself I switched to another place.
Stayed 3 nights in May 2019
Verified

4/10 Poor

Anonymous

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Despite pleasant, clean and modern-style facilities
Stayed 3 nights in May 2019
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Un accueil pitoyable !

Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout !
Stayed 1 night in May 2019
Verified

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again
Stayed 3 nights in Apr 2019
Verified

2/10 Terrible

Kemal

Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Miguel

Stayed 1 night in Dec 2024