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Mercure Cairns

4.0 star property
Hotel with an outdoor pool, 4-minute walk to Cairns Esplanade

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Photo gallery for Mercure Cairns

Outdoor pool, sun loungers
Loft, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board
Lobby
Superior Room, 1 King Bed | View from room
Outdoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
15 Florence Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪5 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪6 min walk‬
  • Place, Reef Fleet Terminal
    ‪13 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Twin Beds

  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board

Loft, 1 Queen Bed

  • 291 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

Family Room, Multiple Beds (1 Queen and 2 Singles) | Minibar, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds (1 Queen and 2 Singles)

  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, Multiple Beds

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Cairns

Located in Cairns Central Business District, Mercure Cairns is within a 5-minute walk of Cairns Esplanade and within 15 minutes of other popular attractions like Cairns Central Shopping Centre. This 75-room, 4-star hotel has in-room conveniences like minibars, espresso makers, and TVs.

What's nearby

  • Cairns Esplanade - 5 min walk - 0.3 miles
  • Cairns Central Shopping Centre - 6 min walk - 0.4 miles
  • Esplanade Lagoon - 10 min walk - 0.5 miles
  • Reef Fleet Terminal - 13 min walk - 0.7 miles
  • Cairns Marlin Marina - 13 min walk - 0.7 miles

Getting around

  • Cairns Station - 13 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Cc’s Bar And Grill - ‬5 min walk
  • ‪Villa Romana - ‬6 min walk
  • ‪Splash Seafood Restaurant - ‬7 min walk
  • ‪Pho Street Cairns - ‬5 min walk
  • ‪Atrium - ‬3 min walk

About this property

Mercure Cairns

Hotel with an outdoor pool, 4-minute walk to Cairns Esplanade
Mercure Cairns features an outdoor pool, free WiFi in public areas, and a business center. Airport transportation is made easy with an airport shuttle (available on request) for AUD 15 per person one-way. The front desk has multilingual staff that can help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, express check-in, and express check-out.
Guests can expect free WiFi and 55-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, espresso makers, and ceiling fans. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:30 AM to 11:30 PM on request

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • Elevator

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.1 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 13 2025 to November 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Laundry facilities

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for AUD 30 per day
  • Cribs/infant beds are available for AUD 20.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 1.1 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

Is a free cancellation option available at Mercure Cairns?

Mercure Cairns provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Cairns?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at Mercure Cairns on Nov 19, 2025 start from $232.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mercure Cairns?

This hotel is situated in Cairns Central Business District within a 10-minute walk of Cairns Esplanade and Cairns Central Shopping Centre. You'll also find Reef Fleet Terminal and Cairns Performing Arts Centre less than a mile away.

Is there parking available at Mercure Cairns?

No, there isn't parking at this hotel.

Does Mercure Cairns include a casino?

No, Mercure Cairns doesn't have a casino.

Is there an indoor pool at Mercure Cairns?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Mercure Cairns?

Couples staying at this hotel will appreciate amenities like a minibar and an espresso maker as well as an outdoor pool.

Does Mercure Cairns have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Mercure Cairns feature a restaurant that includes a breakfast menu?

No, Mercure Cairns doesn't have a restaurant that serves breakfast. Please note that one of the dining venues will be closed and breakfast unavailable between March 13 2025 and November 30 2025 (subject to change).

Does Mercure Cairns allow pets to stay for free?

No, pets aren't allowed at Mercure Cairns.

Are there connecting rooms at Mercure Cairns?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Mercure Cairns?

The closest major airport to Mercure Cairns is Cairns Intl. Airport (CNS), which is 3.7 mi away (10 minutes by car).

Can I book a room with a balcony at Mercure Cairns?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy pool or city views.

Reviews

Mercure Cairns Reviews

8.0

Very Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 31 out of 81 reviews
Rating 8 - Good. 23 out of 81 reviews
Rating 6 - Okay. 19 out of 81 reviews
Rating 4 - Poor. 6 out of 81 reviews
Rating 2 - Terrible. 2 out of 81 reviews

Reviews

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Brooke

Liked: Staff & service
Disliked: Property conditions & facilities
The restaurant is under renovation, disappointing to Not have access to food / drinks around the pool. But staff were friendly and hotel in a good area close to everything.
Stayed 2 nights in Jun 2025

8/10 Good

Rosanna

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff were nice but the room cleaners were not great they kept forgetting stuff
Stayed 9 nights in Jun 2025

6/10 Okay

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Luke

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is a great hotel. Love the large sized family room. Wifi connection on TV’s didn’t work. Unable to access Netflix’s etc in room.
Stayed 1 night in Mar 2025

4/10 Poor

Chloe

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.
Stayed 1 night in Jan 2025

8/10 Good

Aysha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over for a few days in cairns. Really good central location
Stayed 2 nights in Jan 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities
Hotel was in a great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Linda

Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly
Stayed 2 nights in Dec 2024

6/10 Okay

Jeremy, Brighton Le Sands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful, and perfect location
Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean
Stayed 1 night in Dec 2024

10/10 Excellent

Akinobu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Nov 2024

8/10 Good

Erhan

Traveled with partner
Liked: Cleanliness, staff & service
Good property
Stayed 1 night in Nov 2024

6/10 Okay

GEORGIA

Traveled with family
Good location. Walking distance to the Esplanade
Stayed 1 night in Sep 2024

2/10 Terrible

Diana

Traveled with family
Disliked: Amenities
Mercure appears beautiful from the outside. Foyer & reception are very nice-but from there everything went downhill. Room was dark only one air conditioner worked. No room telephone although room service was offered, no menu provided, very small bathroom, 3 hangers!!for many wardrobes, no dress mirror, coffee machine leaked every time it was used. Mini bar should not have been there it only provided overpriced beer, water, wine & chocolate. Shocking. Buffet breakfast was $32 - very basic ordinary selection but it was fresh. Reception staff seemed unfamiliar with the local area. Several instructions received from them to find various shops & businesses were completely off the mark. Thank god I had the sense to then google things for myself. An unexpected plumbing problem occurred which cut water off completely from the whole property from about 6:30am to 3;00pm on day two of our stay - very inconvenient - we were offered a refund if we could relocate - that was impossible considering the short notice & high season demand in Cairns in August. When we checked out we were NOT offered any compensation/reduction in the cost of our accommodation for our DAY 2 NO WATER EXPERIENCE ie no use of shower, taps for hand washing & refilling water for coffee machine & forget about having to use a toilet!!! Noise level in corridors was unacceptable at times with children running up & down corridors, screaming & acting up. Then the room next door had very loud volume TV all night one night!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.
Stayed 1 night in Aug 2024

2/10 Terrible

Jane

Disliked: Property conditions & facilities
Leak around base of toilet - pooling onto bathroom floor.
Stayed 1 night in Jun 2024

10/10 Excellent

Verity

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

TITOM

Liked: Cleanliness, property conditions & facilities
Cleanliness n tudy
Stayed 2 nights in May 2024

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

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