10/10 Excellent
Angela
Traveled with group
Apr 10, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angela
Stayed 1 night in Apr 2024
Cleo Lake Kivu Hotel
4.0 star property
Hotel in Bwishyura with a full-service spa and free breakfast
Choose dates to view prices
Photo gallery for Cleo Lake Kivu Hotel
Popular amenities
- Bar
- Pool
- Breakfast included
- Air conditioning
- Spa
- Housekeeping
Explore the area
Cleo Lake Kivu, Bwishyura, Western Province
- Gisenyi Beach
- Université Libre de Kigali
- Museum of Environment4 min drive
- Goma (GOM)88 min drive
Room options
View all photos for Junior Apartment
Junior Apartment
- Lake view
- Sleeps 4
- 2 King Beds
View all photos for Deluxe Suite
Deluxe Suite
- 409 sq ft
- Lake view
- Sleeps 3
- 1 King Bed and 1 Twin Bed
View all photos for Presidential Villa
Presidential Villa
- Lake view
- Sleeps 8
- 4 King Beds
About the neighborhood
Kibuye
Cleo Lake Kivu Hotel places you within a 15-minute walk of Museum of Environment. This 18-room, 4-star hotel has free breakfast, a full-service spa, and an outdoor pool.
What's nearby
- Museum of Environment - 4 min drive - 1.2 miles
- Les Chutes de Ndaba - 28 min drive - 17.2 miles
Restaurants
- Mutima Mwiza - 19 min drive
- The Right Bar - 6 min drive
- Fast Food & Take Away - 6 min drive
- Fast Food & Take Away - 6 min drive
- Mutima Mwiza Restaurant - 20 min drive
About this property
Cleo Lake Kivu Hotel
Hotel in Bwishyura with a full-service spa and free breakfast
Guests staying at Cleo Lake Kivu Hotel enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Other amenities at this spa hotel include laundry facilities, a garden, and a banquet hall.
60-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include dining areas, sitting areas, and safes. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, C & C Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Languages
English, French, Swahili
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- Hot Tub
- Pet friendly
- Free WiFi
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- Free secured, uncovered self parking on site
- Wheelchair-accessible parking available
Food and drink
- Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
- 2 bars/lounges
- A coffee shop/cafe
- A restaurant
Things to do
- Full-service spa
- Outdoor pool
Family friendly
- Laundry facilities
- Mini-fridge
- Outdoor pool
- Separate in-room dining area
- Soundproofed rooms
Conveniences
- Laundry facilities
- Limited-hour front desk
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Housekeeping (daily)
- Turndown service
Outdoors
- Firepit
- Garden
- Outdoor furniture
Full-service spa
- Aromatherapy
- Body scrubs
- Body wraps
- Deep-tissue massages
- Facials
- Hot stone massages
- In-room massages
- Sauna
- Spa open daily
- Steam room
- Swedish massages
- Thai massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 2 accessible parking spaces
- Hardwood flooring in room
- No elevator
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business center
- Wheelchair-accessible gym
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk (39 inches high)
More
- Banquet hall
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Blackout drapes
- Memory foam mattress
- Pillow menu
- Premium bedding
Bathroom
- Bathrobes
- Bidet
- Designer toiletries
- Hair dryer
- Heated bathroom floor
- Rainfall showerhead
- Separate bathtub and shower
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 60-inch smart TV with premium cable channels
- Netflix
- Pay movies
- Streaming services
Food and drink
- Chef service
- Free bottled water
- Mini-fridge
- Paper towels
- Separate dining area
- Tea bags/instant coffee
More
- Access via exterior corridors
- Air conditioning
- Desk
- Electrical adapters
- Iron/ironing board
- Laptop workspace
- Phone
- Safe
- Separate sitting area
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
The front desk is open daily from 7:30 AM - midnight
Front desk staffed during limited hours
Access methods
Front desk (limited hours)
Pets
- This property doesn't allow pets
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
- Check-in: 2:00 PM
- Check-out: noon
- Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards and cash.
Additional information about polices, regulations, and more:
- There are no elevators.
Property is also known as
Cleo Lake Kivu Hotel Hotel
Cleo Lake Kivu Hotel Bwishyura
Cleo Lake Kivu Hotel Hotel Bwishyura
Frequently asked questions
Is a free cancellation option available at Cleo Lake Kivu Hotel?
Cleo Lake Kivu Hotel provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.
What is there to do close to Cleo Lake Kivu Hotel?
This hotel is located in Bwishyura within a short 15-minute walk of Museum of Environment.
Will I be able to park at Cleo Lake Kivu Hotel?
Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.
Is a spa located at Cleo Lake Kivu Hotel?
C & C Spa is the hotel's spa and services include Swedish massages, deep-tissue massages, body wraps, and aromatherapy.
Does Cleo Lake Kivu Hotel have a casino on the premises?
No, Cleo Lake Kivu Hotel doesn't have a casino.
Will I find an indoor pool at Cleo Lake Kivu Hotel?
No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.
Is Cleo Lake Kivu Hotel good for couples?
There are many amenities for couples at this hotel, including in-room massages and access to a chef in each guestroom with some featuring lake views.
Does Cleo Lake Kivu Hotel have a hot tub?
No, but this hotel does have a steam room.
Does Cleo Lake Kivu Hotel have a restaurant with a breakfast menu?
Yes, Cleo Lake Kivu Hotel serves free cooked-to-order breakfasts each morning from its restaurant.
Will Cleo Lake Kivu Hotel allow pets to stay for free?
No, pets aren't allowed at Cleo Lake Kivu Hotel.
Are there connecting rooms at Cleo Lake Kivu Hotel?
No, there aren't connecting guestrooms at this hotel.
Are there rooms with balconies that I can book at Cleo Lake Kivu Hotel?
No, at Cleo Lake Kivu Hotel, there aren't any guestrooms that list a balcony.
Cleo Lake Kivu Hotel Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 3 out of 3 reviews
10 - Excellent
3
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 3 reviews
2 - Terrible
0
10/10
Cleanliness
10/10
Staff & service
10/10
Amenities
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Excellent
Martin, Brooklyn
Oct 14, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the lake. Awesome staff. You genuinely feel pampered.
Martin
Stayed 1 night in Oct 2023
10/10 Excellent
Dobbie
Traveled with group, Traveled with partner
Oct 3, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was flawless the staff Remy, Patrick , Deborah, and Eric everyone that works there was amazing and very attentive to making my experience one I will never forget. I will most certainly be returning to stay here again and would recommend to anyone to book a stay at least once.
Dobbie
Stayed 1 night in Oct 2023