It was an ok stay due to the excellent customer service they provide. The staff in the restaurant from Humiyra, Gizam Chef Ali Joma. Not sure whether it's always this way or just because we went when there is no season since no snow on the ground & hardly any visitors. The disadvantages are 1st the very bad, cheap & uncomfortable mattress they have in their tiny standard & deluxe rooms. The building is huge & there are plenty seating areas in the lobby, but they come short in the rooms & bathrooms, It's Very noticeable that public area is kept well maintained, unlike the run-down guest rooms. Overall, I think we would have enjoyed it more if the season was on & there is snow, since there are no other activities apart from taking the gondola or chair lift to ski down hills. No shopping or restaurants around the area. So, you are mainly using the hotel's bar & restaurant. Feel bad because I am sure they are hurting with no snow available, especially in the month of January.
