2/10 Terrible
Sarah B.
Jul 15, 2025
Disliked: Cleanliness
This house is not presented like in the photos. I booked the property as the reviews rated 4.5 stars out of 5 and is listed as luxury property. This is inaccurate as are images and description. On arrival I had to clean the oven and the microwave before use because there were unwashed trays with grease and baked on food. There were no instructions for the oven as the manual was missing. The fridge was dripping with water and the freezer needs defrosting, it has a build up of ice glueing the draws shut and unusable. There are no hand soap or hand towels in the toilet upstairs or downstairs, there is only one tea towel, and no dish cloth and just a handful of washing up liquid. The grass hasn’t been cut and is carpeted with clover and bees. The garden furniture and BBQ is filthy dirty, full of cobwebs and is unusable. The TV doesn’t offer channels as advertised and the remote control back is missing. The lock on the front door is quite difficult to turn. The patio doors upstairs are also stiff. I cannot open the padlock to the large gates, I sat on a kitchen stool and the leg gave way because of a screw missing. The mattress springs were almost visible and noisy on movement which was uncomfortable and unbearable. I contacted the host who dismissed all of the above issues and only resolved one problem with grass cutting, They suggested I put a fleece on Sun loungers to cover the dirt. I have also tried to contact VRBO which has proved to be very difficult.
Sarah B.
Stayed 7 nights in Jun 2025