Hotels in Southern Black Forest

"I have regularly stopped in the Carat hotel in Rüdesheim and had great service. That is now closed and I took a different route back from Italy to the UK and stopped at Weil. The hotel was a bit tired but friendly with a big room. There were no USB points but that’s not unusual. I was disappointed in taking dinner there that there was only a Mexican Style restaurant where it was difficult to avoid very spicy food but had I not dined so late that would have been fine. Parking was good and location convenient being close to the motorway. Breakfast was the usual Carat offer which I quite like…I’m sad Rüdesheim (Die Trauben) has gone…."

"shops very close, good breakfast , good to stay with"

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."