As a frequent and loyal guest, I’ve always appreciated the comfort and amenities your property offers—especially the warm and inviting swimming pool, which has consistently been a highlight of our visits.
However, during our most recent stay, we were disappointed to find the pool unattended and the water noticeably cold. Unfortunately, this prevented us from enjoying one of the main features we look forward to when booking with you.
We understand that occasional issues may arise, but we wanted to bring this to your attention in hopes that it can be addressed for future guests. We truly value our relationship with your hotel and hope to see the pool restored to its usual high standard on our next visit.
Warm regards,
Reza Ghazinouri