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Boca de Agua

5.0 star property
Luxury hotel with a health club and spa services
VIP Access

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Photo gallery for Boca de Agua

Exterior
Exterior
Front of property
Tree House (Pool) | Premium bedding, down comforters, minibar, individually furnished
Tree House (Pool) | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Cenote Azul
    ‪15 min drive‬
  • Cenote Cocalitos
    ‪16 min drive‬
  • Laguna Bacalar Ecological Park
    ‪21 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪29 min drive‬
VIP Access
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Room options

View all photos for Tree House (Pool)

Tree House (Pool) | Terrace/patio

Tree House (Pool)

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Premium bedding, down comforters, minibar, individually furnished

Tree House (Pool)

  • 969 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Tree House (Jungle)

Tree House (Jungle) | Premium bedding, down comforters, minibar, individually furnished

Tree House (Jungle)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Xul-Ha

Boca de Agua places you 2.3 mi (3.7 km) from Lake Bacalar. This 22-room, 5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Cenote Azul - 15 min drive - 8.0 miles
  • Cenote Cocalitos - 16 min drive - 8.9 miles
  • Municipal Spa of Bacalar - 20 min drive - 10.8 miles
  • Fort of San Felipe - 20 min drive - 11.1 miles
  • Laguna Bacalar Ecological Park - 21 min drive - 11.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 46 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬12 min drive
  • ‪Blu Beach Club - ‬13 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬24 min drive
  • ‪Maya Luum - ‬18 min drive

About this property

Boca de Agua

Luxury hotel with a health club and spa services
At Boca de Agua, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a banquet hall and a garden.
Guests can expect to find free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and bathrobes. Balconies, sitting areas, and minibars are also available. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body treatments, and manicures and pedicures.

Languages

English, French, Spanish

Similar properties

Exterior

Our Habitas Bacalar – Adults Only

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 201 reviews
$224 nightly
The price is $274
Jun 22 - Jun 23
Total includes taxes and fees
Our Habitas Bacalar – Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Health club
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 5 percent of room rate

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 32 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

Are free cancellation options available at Boca de Agua?

Boca de Agua provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Boca de Agua?

As of Jun 21, 2025, prices found for a 1-night stay for 2 adults at Boca de Agua on Jun 24, 2025 start from $215.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Boca de Agua?

This hotel is located in Xul-Ha, close to Cenote Azul, Cenote Cocalitos, and Laguna Milagros. Lake Bacalar is also within a driving distance of 2.3 mi.

Will I be able to park at Boca de Agua?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Boca de Agua?

Spa services at the hotel include body treatments, mani/pedis, massages, and facials.

Does Boca de Agua feature a casino at the property?

No, Boca de Agua doesn't have a casino.

Is there an indoor pool at Boca de Agua?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 6:30 PM.

What amenities will couples enjoy at Boca de Agua?

At this lakeside hotel, couples will welcome the many amenities including Champagne service and in-room massages along with an outdoor pool.

Does Boca de Agua have a hot tub?

No, this hotel doesn't have a spa tub.

Does Boca de Agua have a restaurant that serves breakfast?

Yes, Boca de Agua serves continental breakfast each morning for a surcharge from its restaurant.

Does Boca de Agua allow pets to stay free of charge?

No, pets aren't allowed at Boca de Agua though service animals are welcome.

Does Boca de Agua have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Boca de Agua?

The closest major airport to Boca de Agua is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 18.9 mi away (46 minutes by car). Another top airport is Corozal (CZH), which is located 27.4 mi away (63-minute drive).

Are there rooms with balconies that I can book at Boca de Agua?

Yes, every guestroom at Boca de Agua comes with a balcony with some featuring garden views.

Boca de Agua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 17 reviews
Rating 8 - Good. 0 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

6/10 Okay

Adrian

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Jonas, Zurich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

6/10 Okay

izbeth

Disliked: Staff & service
No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio
Stayed 3 nights in Feb 2025

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

2/10 Terrible

Matteo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lugar maravilloso, carente de atención

El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí.
Stayed 4 nights in Jan 2025

10/10 Excellent

María Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superó mis expectativas

Increíble experiencia poder hospedarse en este hotel. Fui con mi pareja y fue perfecto para conectar con la naturaleza, ya que se encuentra en medio de la selva. La laguna es espectacular. De verdad, cada detalle está bien pensado y fuimos atendidos con excelente servicio y el restaurante flora es delicioso, especialmente los desayunos fueron nuestros favoritos. Definitivamente lo recomiendo para una escapada y relajar.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Ausstattung, extrem freundliches Personal, welches alles möglich macht, was gewünscht wird. Traumhafte Lage mit direktem Zugang zur Lagune.
Stayed 2 nights in Aug 2024