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Genting Hotel & Spa at Resorts World Birmingham

4.0 star property

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Photo gallery for Genting Hotel & Spa at Resorts World Birmingham

Restaurant
Point of interest
Indoor pool, sun loungers
Reception
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Pendigo Way, Birmingham, England, B40 1PU
  • Place, Resorts World Birmingham
    ‪1 min walk‬
  • Place, bp pulse LIVE
    ‪2 min walk‬
  • Place, National Exhibition Centre
    ‪3 min walk‬
  • Airport, Birmingham (BHX)
    ‪14 min walk‬

Room options

View all photos for Signature Double Room, 1 Double Bed

Signature Double Room, 1 Double Bed | Bathroom | Combined shower/tub, rainfall showerhead, hair dryer, towels

Signature Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(93 reviews)
  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, soundproofing

Superior Double Room

9.6 out of 10
Exceptional
(35 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, soundproofing

Double Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room, 2 Twin Beds

Signature Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, soundproofing

Signature Twin Room, 2 Twin Beds

9.2 out of 10
Wonderful
(19 reviews)
  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, laptop workspace, soundproofing

Deluxe Suite

  • Lake view
  • 561 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, laptop workspace, soundproofing

Presidential Suite

  • Lake view
  • 1265 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Birmingham

Located in Marston Green, Genting Hotel & Spa at Resorts World Birmingham is next to popular attractions like Resorts World Birmingham and Santai Spa. This 184-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 18 restaurants. Centrally located in Birmingham, the hotel is connected to the convention center and also a short walk from Pendigo Lake and National Exhibition Centre.

What's nearby

  • Resorts World Birmingham - 1 min walk - 0.1 miles
  • Pendigo Lake - 1 min walk - 0.1 miles
  • bp pulse LIVE - 2 min walk - 0.1 miles
  • The Vox Conference Centre - 2 min walk - 0.1 miles
  • National Exhibition Centre - 3 min walk - 0.2 miles

Getting around

  • Birmingham International Station - 5 min drive
  • Air Rail Link Tram Stop - 5 min drive
  • Birmingham Airport (BHX) - 5 min drive

Restaurants

  • ‪Caffè Nero - ‬5 min drive
  • ‪Genting Hotel - ‬1 min walk
  • ‪Wetherspoon - ‬6 min drive
  • ‪PizzaExpress - ‬4 min walk
  • ‪Gild Lobby Bar & Lounge - ‬10 min walk

About this property

Genting Hotel & Spa at Resorts World Birmingham

Guests of Genting Hotel & Spa at Resorts World Birmingham have access to a full-service spa, a casino, and an indoor pool. Self parking is available for GBP 20 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a gym, a sauna, and a rooftop terrace.
42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Laptop-compatible safes, phones, and ironing boards are other standard amenities.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Indoor pool, open 6:00 AM to 10:00 PM, lifeguards on site
Hilton Birmingham Metropole
Marston Green
  • Pool
  • Hot tub
  • Pet friendly
  • Kids pool
7.8 out of 10, Good, 1,012 reviews
$104 nightly
The price is $125
Apr 25 - Apr 26
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (GBP 20 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 19.95 for adults and GBP 9.95 for children
  • 18 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Snack bar/deli

Things to do

  • 10 gaming tables
  • 24-hour gym
  • 30 slot machines
  • Bowling alley
  • Casino (538 square feet of space)
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Bowling alley
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting room

Outdoors

  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • In-room roll-in shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • Banquet hall
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 19.95 for adults and GBP 9.95 for children
  • Covered self parking fee: GBP 20 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Genting Hotel Birmingham
Genting Birmingham
Genting Hotel
Genting Hotel & Spa at Resorts World Birmingham Hotel
Genting Hotel & Spa at Resorts World Birmingham Birmingham
Genting Hotel & Spa at Resorts World Birmingham Hotel Birmingham

Frequently asked questions

Is a free cancellation option available at Genting Hotel & Spa at Resorts World Birmingham?

Genting Hotel & Spa at Resorts World Birmingham provides free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Genting Hotel & Spa at Resorts World Birmingham?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at Genting Hotel & Spa at Resorts World Birmingham on May 3, 2026 start from $107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Genting Hotel & Spa at Resorts World Birmingham?

This hotel is situated in Marston Green, just steps from Resorts World Birmingham and bp pulse LIVE, and within a short walk of Cineworld Birmingham - NEC. You'll also find Santai Spa and Pendigo Lake less than a mile away.

Will I be able to park at Genting Hotel & Spa at Resorts World Birmingham?

Yes, covered parking is offered for GBP 20 per night. Though parking is limited parking, an electric car charging station and wheelchair-accessible parking are also available.

Is there a spa available at Genting Hotel & Spa at Resorts World Birmingham?

There is a full-service spa available for guests to enjoy and services include facials, massages, and body treatments.

Does Genting Hotel & Spa at Resorts World Birmingham include a casino at the property?

Yes, Genting Hotel & Spa at Resorts World Birmingham has a casino that's 538 square feet and includes 10 gaming tables, 30 slot machines, and 2 VIP rooms.

Will I find an indoor pool at Genting Hotel & Spa at Resorts World Birmingham?

Yes, this hotel has an indoor pool.

Is Genting Hotel & Spa at Resorts World Birmingham a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including 18 restaurants, an indoor pool, and proposal/romance packages.

Are there hot tubs at Genting Hotel & Spa at Resorts World Birmingham?

No, but this hotel does have a sauna.

Does Genting Hotel & Spa at Resorts World Birmingham have a restaurant that serves breakfast?

Yes, Genting Hotel & Spa at Resorts World Birmingham has 18 restaurants, and serves an English breakfast each morning for a surcharge.

Will Genting Hotel & Spa at Resorts World Birmingham allow pets to stay for free?

No, pets aren't allowed at Genting Hotel & Spa at Resorts World Birmingham though service animals are welcome.

Are there connecting rooms at Genting Hotel & Spa at Resorts World Birmingham?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Genting Hotel & Spa at Resorts World Birmingham?

The closest major airport to Genting Hotel & Spa at Resorts World Birmingham is Birmingham Airport (BHX), which is within a mile. Another top airport is Coventry (CVT), which is located 13.4 mi away (19-minute drive).

Can I book a room with a balcony at Genting Hotel & Spa at Resorts World Birmingham?

No, there aren't any guestrooms at Genting Hotel & Spa at Resorts World Birmingham that offer a balcony.

Genting Hotel & Spa at Resorts World Birmingham Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 739 out of 1011 reviews
Rating 8 - Good. 168 out of 1011 reviews
Rating 6 - Okay. 60 out of 1011 reviews
Rating 4 - Poor. 17 out of 1011 reviews
Rating 2 - Terrible. 27 out of 1011 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Linzi

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice rooms and food but everything else felt too small for the size of the property. Couldn’t get a seat in the bar, a lounger in the spa and constantly waiting to use facilities in the spa
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, luxurious! Better than expected. Very happy
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, amenities
Headed in early to avoid storm and staff checked me in quickly and easily. Hotel is spotless and spa lovely.
Stayed 1 night in Jan 2026

8/10 Good

Teresa

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Jan 2026

4/10 Poor

Joelle

Liked: Cleanliness, staff & service, amenities
Whatever could go wrong went wrong. We spoke to someone on the phone who had booked us into the spa, so me and my partner got ready and went all the way down to the spa for them to tell us its fully booked after stating we could go down. Not to mention she is pregnant also. So we then went back upstairs and then had to come back an hour later, meaning we then had to push back our dinner reservations otherwise we’d not have time to go. Ruining plans Then theres the food. We ordered room service. Which took past 45 mins to arrive. It was so late they had to remove the tray charge. And then once it arrived the most we could eat was the bread as all the meat was raw and not cooked properly. Then lastly there is the parking. Despite me reconfirming if my parking was validated to three different staff members i was still not let out at the parking gate and told to wait their with my hazard lights for almost 10 minutes whilst my story was verified by the controller. I then had to call the hotel AGAIN myself and put my phone on loudspeaker so the control could here and let me through. I had a que of ppl behind me also. This was an absolute shambles. The only silver lining amongst all these issues was the staff. The staff were very understanding and very accommodating and very helpful in resolving my issues once they arise however paging such prices i don't really expect those issues in the first place.
Chicken was raw and food arrived after 1 hour
Stayed 1 night in Dec 2025

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect
Stayed 1 night in Dec 2025

8/10 Good

Lorna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, use of the pool area was lovely. Staff were nice and friendly, room was clean. Easy check in and check out
Stayed 1 night in Jan 2026

6/10 Okay

Keith

Stayed 1 night in Jan 2026

10/10 Excellent

Nicole

Stayed 1 night in Dec 2025

10/10 Excellent

Jonte, Brierley Hill

Stayed 4 nights in Dec 2025

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities
Room was spotless, however, after reporting about 4 or five times, that the bathroom light switch had sunk in, (it was still operational); until Saturday late night, when it was completely broken. We were promised that Maintenance would come to fix it. Sunday morning, as we were checking out, again we reported it to The Receptionist Team. Staff, especially, on Reception and in the Sky Restaurant were exceptional!
Stayed 2 nights in Dec 2025

4/10 Poor

Rhianne

Traveled with family
Stayed 1 night in Dec 2025

10/10 Excellent

Simon

Stayed 2 nights in Dec 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of Resorts World Mall. Was fine for a one night stay
Stayed 1 night in Dec 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities
Room very clean. Staff very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Margaret

Traveled with family
Had a really lovely time everything was clean .the staff were very friendly. Food in the casino was very good value, All in all we had a great time We will be back in February!!
Stayed 1 night in Dec 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always, a good stay at Genting. Very slight issue with wrong room type but this was rectified very quickly and efficiently which is all I ever ask for! Room was clean and comfy, breakfast very enjoyable with lots of selection
Stayed 1 night in Dec 2025

10/10 Excellent

DEBBIE

Stayed 1 night in Dec 2025

10/10 Excellent

C

Liked: Cleanliness, amenities, property conditions & facilities
The service was very good
Stayed 1 night in Dec 2025

10/10 Excellent

Natalie

Stayed 1 night in Dec 2025

10/10 Excellent

Jay

Stayed 1 night in Dec 2025

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