See all properties

Four Points By Sheraton Bintan, Lagoi Bay

4.0 star property

Choose dates to view prices

Photo gallery for Four Points By Sheraton Bintan, Lagoi Bay

Premium bedding, minibar, in-room safe, desk
Property video
Outdoor dining
View from property
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Lagoi Bay Lot B-12, Bintan, Riau Islands, 29155
  • Place, Plaza Lagoi
    ‪7 min walk‬
  • Place, Lagoi Bay Lake
    ‪7 min walk‬
  • Place, Lagoi Bay Beach
    ‪8 min walk‬
  • Airport, Tanjung Pinang (TNJ)
    ‪96 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Pool View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Pool View (Balcony)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Pool View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View (Balcony)

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Ocean View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Pool View (Terrace)

Room, 1 King Bed, Pool View (Terrace) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Pool View (Terrace)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Pool View (Terrace)

Room, 2 Twin Beds, Pool View (Terrace) | View from room

Room, 2 Twin Beds, Pool View (Terrace)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Ocean View (Terrace)

View from room

Room, 1 King Bed, Ocean View (Terrace)

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Ocean View (Terrace)

Room, 2 Twin Beds, Ocean View (Terrace) | View from room

Room, 2 Twin Beds, Ocean View (Terrace)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View | Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 3229 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Ocean View

Villa, 1 Bedroom, Ocean View | Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Ocean View

  • Ocean view
  • 3229 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View (Balcony)

Deluxe Room, 1 King Bed, Garden View (Balcony) | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Garden View (Balcony)

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Garden View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Ocean View

Executive Suite, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Ocean View

  • Ocean view
  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Oceanfront

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Oceanfront

  • Ocean view
  • 3229 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Ocean View (Cabana)

Deluxe Suite, Ocean View (Cabana) | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, Ocean View (Cabana)

  • Ocean view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
2 outdoor pools, free cabanas, sun loungers

Hotel Indigo Bintan Lagoi Beach by IHG

Bintan
  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
9.8 out of 10, Exceptional, 67 reviews
$204 nightly
The price is $224
Mar 25 - Mar 26
Total with taxes and fees
Hotel Indigo Bintan Lagoi Beach by IHG

About the neighborhood

Bintan

Four Points By Sheraton Bintan, Lagoi Bay places you within a 15-minute stroll of popular sights such as Lagoi Bay Beach and Plaza Lagoi. This 308-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • Pulau Marawang - 7 min walk - 0.4 miles
  • Plaza Lagoi - 7 min walk - 0.4 miles
  • Lagoi Bay Lake - 7 min walk - 0.4 miles
  • Lagoi Bay Beach - 8 min walk - 0.5 miles
  • Bandar Bentan Telani Ferry Terminal - 17 min drive - 5.6 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 142 min drive

Restaurants

  • ‪Tipi Bar @ Anmon - ‬13 min drive
  • ‪Rempah Kitchen - ‬11 min walk
  • ‪El Lagoi Beach Club - ‬14 min walk
  • ‪Warung Pak Lagoi - ‬7 min walk
  • ‪Marine Cafe - ‬13 min drive

About this property

Four Points By Sheraton Bintan, Lagoi Bay

Guests of Four Points By Sheraton Bintan, Lagoi Bay have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 350000 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Other amenities at this beach hotel include a 24-hour gym, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and 52-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include balconies, minibars, and electric kettles. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Deluxe Villa, 1 Bedroom, Sea View | Beach/ocean view
The Residence Bintan
  • On private beach
  • Pool
  • Spa
  • Free airport shuttle
9.4 out of 10, Exceptional, 473 reviews
$155 nightly
The price is $170
Mar 19 - Mar 20
Total with taxes and fees
The Residence Bintan

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free ferry terminal shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Ararinda Lounge
  • El Lagoi Beach Club
  • Rempah Kitchen

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach yoga
  • Children's pool
  • Free beach club
  • Free children's club
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator (90 inch wide door)
  • Hardwood flooring in public areas
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 605000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: IDR 350000 per person (roundtrip)
  • Airport shuttle fee per child: IDR 350000 (roundtrip)
  • Rollaway bed fee: IDR 605000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Four Points By Sheraton Bintan Lagoi Bay
Four Points By Sheraton Bintan, Lagoi Bay Hotel
Four Points By Sheraton Bintan, Lagoi Bay Bintan
Four Points By Sheraton Bintan, Lagoi Bay Hotel Bintan

Frequently asked questions

Are free cancellation options available at Four Points By Sheraton Bintan, Lagoi Bay?

Four Points By Sheraton Bintan, Lagoi Bay offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Four Points By Sheraton Bintan, Lagoi Bay?

As of Mar 14, 2026, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Bintan, Lagoi Bay on Mar 31, 2026 start from $126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Four Points By Sheraton Bintan, Lagoi Bay?

This hotel is located in Bintan, just steps from Plaza Lagoi and Lagoi Bay Beach, and within a short walk of Lagoi Bay Lake. You'll also find Pulau Marawang and Crystal Lagoon within a short drive.

Is there parking available at Four Points By Sheraton Bintan, Lagoi Bay?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is a spa located at Four Points By Sheraton Bintan, Lagoi Bay?

There is a full-service spa available for guests to enjoy and services include beach massages, deep-tissue massages, couples treatments, and body wraps.

Does Four Points By Sheraton Bintan, Lagoi Bay have a casino on the premises?

No, Four Points By Sheraton Bintan, Lagoi Bay doesn't have a casino.

Is there an indoor pool at Four Points By Sheraton Bintan, Lagoi Bay?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Four Points By Sheraton Bintan, Lagoi Bay?

This beachfront hotel offers many amenities for couples such as an ocean-view restaurant and some guestrooms include a private pool and a private indoor hot tub.

Does Four Points By Sheraton Bintan, Lagoi Bay have a hot tub?

No, there isn't a spa tub at this hotel.

Does Four Points By Sheraton Bintan, Lagoi Bay have a restaurant that serves breakfast?

Yes, Four Points By Sheraton Bintan, Lagoi Bay has 2 restaurants, and serves free buffet breakfast each morning.

Does Four Points By Sheraton Bintan, Lagoi Bay allow pets to stay free of charge?

No, pets and service animals aren't allowed at Four Points By Sheraton Bintan, Lagoi Bay.

Does Four Points By Sheraton Bintan, Lagoi Bay have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Four Points By Sheraton Bintan, Lagoi Bay?

The closest major airport to Four Points By Sheraton Bintan, Lagoi Bay is Batam Batu Besar (BTH-Hang Nadim), which is about 18.1 mi away. Another top airport is Tanjung Pinang (TNJ), which is around 20.9 mi away.

Are there rooms with balconies at Four Points By Sheraton Bintan, Lagoi Bay?

Yes, every guestroom at Four Points By Sheraton Bintan, Lagoi Bay comes with a balcony and some offer ocean and garden views.

Does Four Points By Sheraton Bintan, Lagoi Bay host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Four Points By Sheraton Bintan, Lagoi Bay.

Four Points By Sheraton Bintan, Lagoi Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 152 reviews
Rating 8 - Good. 41 out of 152 reviews
Rating 6 - Okay. 10 out of 152 reviews
Rating 4 - Poor. 2 out of 152 reviews
Rating 2 - Terrible. 3 out of 152 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Azirah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed for 3D2N. Customer service was excellent throughout our visit. We were able to check in early, and to our surprise, our room was ready ahead of time. Took the room with pool view, best decision ever as I can also see the sea. The only downside was that the room—particularly the bathroom—could have been a bit cleaner. The pool, however, was large and well-maintained. Breakfast was alright.
Stayed 2 nights in Dec 2025

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
It's okay. The food wasn't great
Stayed 2 nights in Oct 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you anna hendra zahara for making our vacation unforgettable, we’re so happy and enjoyed our time stayed in four points. Especially for zahara who clean our room very nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay to enjoy a quiet and relaxing getaway. Saff is amazing !!!
Stayed 4 nights in Nov 2025

8/10 Good

Serene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were all friendly
Stayed 1 night in Nov 2025

8/10 Good

JAMES, FORT SASKATCHEWAN

Liked: Cleanliness, amenities, property conditions & facilities
Staff were incredible, food was very good, rooms were very clean
Stayed 3 nights in Nov 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel and staff! Everything was perfect & we were so well looked after by every department ! The guys on the morning coffees, the waiting staff, the pool staff, EVERYONE ! Don’t hesitate to book, it’s gorgeous and we will definitely be back ! 10/10
Stayed 8 nights in Oct 2025

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good selection , healthy options and fresh food
Stayed 1 night in Nov 2025

10/10 Excellent

Maja

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
really enjoyed our stay. staff are so friendly and accommodating, definitely will come back again. best hotel in bintan
Stayed 2 nights in Oct 2025

10/10 Excellent

Gaurav

Stayed 2 nights in Oct 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and attentive. Rooms and facilities were clean . Beautiful scenery . Only food choices were limited ; will be better with more international choices ( Singaporean & Malaysian food).
Stayed 3 nights in Oct 2025

10/10 Excellent

Nicholas

Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Stayed 6 nights in Oct 2025

10/10 Excellent

Nicole

Beautiful hotel on a lovely beach!
Stayed 3 nights in Oct 2025

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is an absolute gem! The staff are wonderful. This is the first hotel resort I have stayed in where the executive chef comes to your table to personally welcome you and to ask how everything is and if there's anything he can do for you. Johan was amazing and even brought us a cake to say thank you! Staff Members Putri and Jeni in the restaurant, and then Collin in the pool restaurant were marvellous. All the staff are a real credit to the resort! So hospitable. The resort is very clean, modern, great decor, and lush around to pool. We had an amazing stay and no one in our group of 5 wanted to leave! It's also very nice how the resort arrange your complimentary transport to and from the ferry. Even the staff at the reception and tour desks (I'm really sorry I didn't make a note of their names) were very friendly and helpful!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ee Wah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Oct 2025

8/10 Good

Qiong

Stayed 1 night in Sep 2025

10/10 Excellent

Alex

Stayed 2 nights in Sep 2025

10/10 Excellent

Ranya

Stayed 1 night in Sep 2025

10/10 Excellent

Valentine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant getaway.

Amazing hotel near the beach.
Stayed 4 nights in Sep 2025

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

riz

Stayed 2 nights in Sep 2025

8/10 Good

Johnathan

Stayed 2 nights in Sep 2025

10/10 Excellent

Kermaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 5D4N and the staff service was impeccable and top notch ! Everywhere you go within the premise, the service staffers were all smiley and greeting you. Not a single scowl or unhappiness and they all seem so happy doing their work! For example… After they made our bed, they would give us something very personal and thoughtful like a message on the bed, complete with pretty origami using towels. See photos. In addition, during breakfasts, the server would come round with something special frlm the kitchen and asking you for constructive feedback, or just generally chatting with you on your home country. On the third day, we were served wonderful fruit tarts and I truly enjoyed it! Hence on the fourth day, I asked if I could have the fruit tart from the day before. The server told me he would check with the kitchen and 10min later, he came with 3 fruit tarts! Freshly baked to cater to my whims! How is this not good service? I love this hotel stay and would recommend to anyone !
Stayed 4 nights in Aug 2025