2/10 Terrible
Allison
Traveled with partner
Sep 6, 2025
We went to this hotel for our baby moon on labor day weekend and it was very very warm outside, once we got there to check in the front desk gal told us there AC is down and she will put us down stairs where it’ll be cooler also have housekeeping bring a fan for me since i’m pregnant! haha so let me tell you the fan they brought was as big as my ipad! and they only brought one fan, my poor fiance didn’t get one for himself for the nightstand, I asked them for another fan twice and since didn’t bring it, I gave up and we tried to make it work for both of us.. also if we wanted to open the glass screen door for cold air at during night time there’s no outside screen where you can lock it only an glass screen door!! so you can’t really have that open during night while we are sleeping cause anyone can walk it!
anyways all I have to say about this place is please at least call your guest let them know when there’s no AC in the hotel when it’s literally around 80s and let them know about the downstairs rooms only has a glass screen doors.. we both had an uncomfortable experience and it’s sucks cause i really love big bear it’s just this hotel of choice! also to mention the front desk gal said she was going to give me $50 off for the inconvenience due to the AC system, I did not see it on my final bill? I didn’t even want to argue and call them for the $50 off they can keep it! cause we’re definitely not coming back to this hotel…
Allison
Stayed 2 nights in Aug 2025