10/10 Excellent
Judy, Los Gatos
Jan 22, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at this hotel. My first experience was fantastic, though I had a minor issue with water leaking from the bathroom in the room I stayed in previously. This time, Jessica, the front desk manager, reached out to me before my arrival to ensure my request for a fully elevator-accessible room—and one without any water leak issues—was taken care of. That level of attentiveness really stood out.
The room was well appointed. While it didn’t have a view, the upside was that it didn’t face the street or the nearby park, making it incredibly quiet. Housekeeping was efficient and the room was cleaned promptly as needed.
I booked a room with breakfast, and the breakfast staff were wonderful—especially the lady with glasses and a bob haircut. She and her team always made me feel welcome and even remembered my usual coffee order. It’s a small detail, but it makes a huge difference.
Since it was cold outside (and I was feeling lazy), I had dinner at the sushi bar several times. Terashima-san was extremely polite & friendly. Although it’s a sushi bar, I usually ordered vegetarian rolls since I don’t eat raw fish. The salmon tempura was good, but for me, the vegetarian tempura always hit the spot. On my last night, I had a glass of red wine that reminded me very much of the Pinot Noir I enjoy back home in California—it was honestly one of the best red wines I’ve had in a long time.
I would highly recommend this hotel. Excellent services!
Judy
Stayed 5 nights in Jan 2026
