The service was terrible, staff support was lacking, the 3rd floor was a storage place, and it was given to me for a room to stay.
I came in at 2:00 AM, and despite the fact it was late at night, I had to return the room and got out to find a more suitable hotel to stay.
I asked for the full refund the next day -- talked to Rago the manager -- and was told that the refund would be done immediately. Thank you, Josepj Nguyen