4/10 Poor
James
Apr 29, 2025
Disliked: Cleanliness, staff & service
Unfortunately you can only write 1500 letters so I cannot describe my experience in detail but I wouldn’t return to this hotel, especially as I have been coming to Benalmadena for years and stayed in the majority of hotels in the area.
The toilets around the hotel were minging and only cleaned twice a day, morning and evening which for a hotel resort is disgusting. Staff were not very helpful in dealing with first aid incidents as my mother fell and bashed her knee on marble stairs and I was told no one could go and get me some ice and I had to go and get it myself from the bar. The hotel is ridiculously big and none of the 3 blocks are accessible to each other so good luck if you are not in the block where the pool bar is, it will take you a good 10 minutes just to go to the pool or breakfast. The breakfast area was just a free for all, all the food was cold everyday we were there and it was so busy. If you can imagine 3 separate hotels sharing one buffet restaurant, that is what it was like and this was April, god help in the summer holidays! It’s fine going to a big hotel, but this one doesn’t seem to have the capacity to cater for all the guests, it looks gorgeous from the outside and rooms are fabulous but try doing a week there and you will loose your mind.
James
Stayed 5 nights in Apr 2025
