Archival
2/10 Terrible
Laura W.
Jul 15, 2016
Poor
We enjoyed our holiday however should point out to you a few issues we had with the arrival arrangements and the property itself.
We received our departure information on the Monday 6th June, only 4 days before leaving home. This was too close to our departure. We received another email on 8th mentioning with a code for the key safe in case the Host, Angele couldn't meet us. At no point were we told that she would not be there. The code given was wrong and we received another email 2 days later giving us the correct number and still with no mention that Angele wouldn't be there. We were asked to confirm receipt of the message which we didn't read. This must have sent out an alarm bell and someone should have looked into this further. We arrived at 3pm on the Saturday and waited for Angele given that the code we had didn't work. We called Angele leaving a message for her. Over the next 3 hrs we asked 3 villagers to help and the final lady was most helpful and again called Angele and also the owner in New Jersey leaving voice mails. We had to arrange other accommodation which we would pay for at 6pm If Angele hadn't arrived. At 5.55pm our daughter called fron UK saying another emailed mentions a new key code. We were in the Gite 3 hrs after we arrived! Also despite the voice mails we heard nothing all week from Angele or the owner, even on our departure! We found a large house which was great however we were very disappointed with standard of cleanliness, it smelt very musty and clearly it had been locked up for a while. Wiping the surfaces and making the beds is not good enough and there was stain on one bed sheet, in fact we had to clean the bathrooms and kitchen upon our arrival. We chose not to pay for the clean which I find appalling that we have to clean before we leave, clearly the previous guest must of had the same thought as the standard was very bad. There was a label telling us that we weren't permitted to use the washing machine.
The house was old fashioned and dated not a 'Luxurious Farmhouse' as the advert stated. We left at 11am on the departure day and still nothing from Angele. The house was much cleaner when we left than when we arrived. We loved the area, had a lot of fun together but what a shame about the house and our arrival day. We felt rather stranded and no-one could be contacted to assist us. We hope this information will help you.