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Hotel Donde Marcelo

3.0 star property
Hotel in Baños de Agua Santa with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Donde Marcelo

Stunning hotel with a classic central dome and symmetrical windows.
Experience the grandeur of our lobby, featuring a high ceiling, polished floors, and a central seating area with tables and chairs.
Relax in this serene space with a large bed, wooden bench, and a table, offering a peaceful view from the large window.
Experience the blend of traditional and decorative styles in this beautifully designed space, featuring a central staircase, balconies, and ornate details.
Experience the elegant lobby with a central reception area, sofa, and chairs, set against high ceilings and arched doorways.

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • Pet friendly
  • Laundry

Explore the area

Map
Ambato y Pasaje Herrera, Baños de Agua Santa, Tungurahua, 180250
  • Church of the Virgin of the Holy Water
    ‪2 min walk‬
  • Banos Central Market
    ‪3 min walk‬
  • Sebastian Acosta Park
    ‪3 min walk‬

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Room options

View all photos for Standard Single Room

Standard Single Room | Desk, free WiFi, bed sheets

Standard Single Room

  • 2680 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Quadruple Room

Desk, free WiFi, bed sheets

Standard Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 4305 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Standard Twin Room

Desk, free WiFi, bed sheets

Standard Twin Room

  • 3229 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Desk, free WiFi, bed sheets

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 3767 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room | Desk, free WiFi, bed sheets

Standard Triple Room

  • 3767 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed

About the neighborhood

Baños de Agua Santa

Hotel Donde Marcelo places you next to Church of the Virgin of the Holy Water and Friar Enrique Mideros Museum. This 21-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Church of the Virgin of the Holy Water - 2 min walk - 0.1 miles
  • Banos Central Market - 3 min walk - 0.2 miles
  • Sebastian Acosta Park - 3 min walk - 0.2 miles
  • Piscinas El Salado Thermal Bath - 3 min drive - 1.2 miles
  • The Tree House - 17 min drive - 5.6 miles

Getting around

  • Ambato Station - 49 min drive

Restaurants

  • ‪Leprechaun - ‬4 min walk
  • ‪Papardelle - ‬3 min walk
  • ‪Cafe Good - ‬4 min walk
  • ‪Juan Valdez - ‬2 min walk
  • ‪KFC - ‬2 min walk

About this property

Hotel Donde Marcelo

Hotel in Baños de Agua Santa with a 24-hour front desk and a restaurant
Guests of Hotel Donde Marcelo enjoy access to free WiFi in public areas, a business center, and a meeting room. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a terrace, laundry facilities, and a banquet hall.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Phones, desks, and free toiletries are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: USD 3.50 for adults and USD 3.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 1 total pets
  • Service animals exempt from fees

Property payment types

Important information

Fees

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 3.50 for adults and USD 3.50 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: noon
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Donde Marcelo Baños
Donde Marcelo Baños
Donde Marcelo
Donde Marcelo Banos
Donde Marcelo Banos Agua Santa
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa

Frequently asked questions

Are free cancellation options available at Hotel Donde Marcelo?

Hotel Donde Marcelo offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What can I see around Hotel Donde Marcelo?

This hotel is located in Baños de Agua Santa, just steps from Church of the Virgin of the Holy Water and Sebastian Acosta Park, and within a short walk of Banos Central Market. You'll also find Termas de la Virgen and Chocolate Magic Factory less than a mile away.

Will I be able to park at Hotel Donde Marcelo?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Donde Marcelo include a casino at the property?

No, Hotel Donde Marcelo doesn't have a casino.

Is there an indoor pool at Hotel Donde Marcelo?

No, there is no indoor pool at this hotel.

Is Hotel Donde Marcelo a good place to stay for couples?

Couples will appreciate amenities like a bar, a restaurant, and a Hammam at this hotel.

Does Hotel Donde Marcelo have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Donde Marcelo have a restaurant with a breakfast menu?

Yes, Hotel Donde Marcelo serves continental breakfast each morning for a surcharge from its restaurant.

Does Hotel Donde Marcelo allow pets to stay for free?

Yes, pets stay free at Hotel Donde Marcelo.

Are there connecting rooms at Hotel Donde Marcelo?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Donde Marcelo?

No, there aren't any guestrooms with balconies at Hotel Donde Marcelo.

Hotel Donde Marcelo Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 76 reviews
Rating 8 - Good. 30 out of 76 reviews
Rating 6 - Okay. 10 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 5 out of 76 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service
GOOD
Stayed 1 night in Jan 2025

2/10 Terrible

Andrea

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightmare Experience - Avoid at All Costs This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable. The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare. Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Stayed 1 night in Jul 2024

10/10 Excellent

Tamas, north bergen

Stayed 1 night in Jun 2024

6/10 Okay

Cielo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
Stayed 2 nights in Jun 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean place walking distance to most amenities. I would stay again in futute travels.
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Traveled with family
I’d love to rate this hotel better. The location is great. It’s a cool old building. The staff was friendly and accommodating. The problem was the room. Our room had no windows to the outside. The window faced the interior courtyard of the hotel. There was no air conditioning and no air circulation so the room was stifling and stuffy. The noise from the lobby reverberated throughout our room. We didn’t sleep at all and sleep is the number one necessary requirement of a hotel. This the 2 star rating.
Stayed 2 nights in Jan 2024

2/10 Terrible

James

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The primary purpose of a hotel is a place to sleep. It was impossible to sleep at this property. They kept roosters that were very loud all night long.. we returned home tired and ill.
Stayed 2 nights in Oct 2023

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple abventure!

Bathroom need improvement,just a bit otherwise we liked the room staff very welcoming!
Stayed 4 nights in Aug 2023

10/10 Excellent

Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, spacious and clean. Close to everything you need.
Stayed 2 nights in May 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sweet Spot in Banos

We stayed for a couple nights. The accommodations were great and perfect for our stay in Banos. We didn't use the room much as we were out exploring, but the staff was helpful. The location is convenient for food and other services. The Wifi was helpful. My only issue was the doors are locked from the inside with a key, so I found myself locked into the hotel at sunrise when I wanted to get out and walk around. I found a back door, into a lot, and then climbed the gate to leave. The doors were finally open when I returned closer to 8am.
Stayed 2 nights in Mar 2022

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Ugly bathroom and bad smells in it. Hot water didn't work properly.
Stayed 1 night in Aug 2021

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Donde Marcelo

Decent hotel! Make sure to ring the door bell if you go out because they lock up early and your key wont get you into the hotel. If you go out early same thing you have to wait for someone to wake up and let you out!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful!

Very accommodating. Didn’t speak English but we used the Google translate app and they worked with us. Helped us order food after curfew/lockdown at 8pm. Def recommend
Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great service- hotel in disrepair

Amazing service. But this hotel is in great disrepair. It is extremely loud- you can hear the folks in the kitchen in the morning and evening. The mirrors were faded, the room door didn’t open easily as the handle was broken. The bed was fine, but the bathroom smelled awful and though it was clean, it was in disrepair with tiles kissing in the shower and holes in the walls.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Ubicación cercana al centro. Aunque cuenta con parqueo es complicado para carros grandes debido a como ha sido construido. La habitación que me asignaron no incluía las características de la habitación que se eligió en la aplicación. A pesar de que uno indica el número de personas que se hospedará, no habian suficientes toallas en la habitación, aunque luego de solicitarlas fueron entregadas.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel i had a good time me gusto mucho mi estadia en el hotel.
Stayed 1 night in Jan 2021

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pete Ross, Washington, DC

The hotel is located in the center of the city very close to the main church and all of the downtown restaurants. It is also very close to the volcanic baths. The hotel room was spotlessly clean. They also have FREE on-site parking, which was very nice because there is absolutely no free parking in the area where this hotel is located because of its downtown location.
Stayed 1 night in Jan 2021

10/10 Excellent

Juan, Quito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Late check in without any problem. The room was clean and comfortable.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we did not like is they locked us out at night time....and very noisy...school across the street and busy road no screens on window and no A/C had to keep window open for fresh air....breakfast was ok...
Stayed 1 night in Feb 2020

8/10 Good

Cristina

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The bathroom is not too clean .. the sink was covered and you have to be careful The shower is dirty The pillows cover has some spots The bed not to soft In the morning very noisy
Stayed 1 night in Jul 2019

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities

Great location!

Great location, close to "the action" but a couple of blocks from the noise. Easy to walk to the hot springs. Only complaint is that there were two pillows covered with shams that weren't especially clean. There were no pillows with pillowcases that were changed daily with the sheets.
Stayed 1 night in May 2019

8/10 Good

DavidPanico, basalt Colorado US

Traveled with partner
Liked: Staff & service, amenities
Bright cleanliness of lobby, hallway and rooms. More words.
Stayed 1 night in May 2019