I wanted to like this hotel. The room was quiet and clean, the bed was super firm but comfortable, and the water pressure in the shower was great. They only left me a half a roll of toilet paper so I did run out. But my experience checking out soured the entire stay.
During check-in, the staff member failed to do her due diligence by explaining any potential minibar charges. This lack of communication could have easily prevented a misunderstanding. I consumed only bottled water and snacks—no alcohol—and was surprised to be charged 492 baht at check-out. Where I come from, a “bar” usually means alcohol. If I had known there were extra charges for snacks or water, I would not have touched them.
The staff member checking me out was not friendly, didn’t ask how my stay was, and immediately questioned me about the minibar. I had to wait while they sent someone to inspect my room. There was no apology or attempt to resolve the issue, just a charge. I left feeling like my business didn’t matter.
There are too many better options in the area at lower prices. For example, consider At Residence Hotel less than a mile away: they offer free water every day of your stay, free & snacks including noodles, have outstanding service, 24/7 laundry, pool, and a far better restaurant. They too have excellent reviews but haven’t lowered their standards and still working hard to regain your business. All the other hotels I stayed out mentioned what was complimentary to avoid misunderstandings.