2/10 Terrible
Corinna
11 ago. 2025
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
I do not recommend this place.
The room was clean but extremely outdated. The bed was not attached to the headboard it kept rolling away from the wall while you were in it. The pillows were so thin there was only two on a bed we woke up we could not move our necks. There were four of us staying in a room with two double beds we were only given two bath towels two hand towels and two face cloths. My daughter said had no sheet on the bottom just a mattress cover when she picked up the phone that was in the room to call the phone did not work. We found the number and called on her cell phone and she put in a complaint she was very polite and she said she would wait until the next day to get the sheet on the bed so her and my granddaughter slept on top of the blankets. She asked why there was a phone in the room and it didn't work he never gave an answer for that. The next morning we decided after waking up from a horrible sleep we did not want to stay there another night so my daughter called the gentleman at front desk and asked very politely if we could have a refund due to the condition of the room the pillows and the condition we were in when we woke up. He was very argumentative with my daughter refused to listen to her spoke over her and refused a refund. So we did not want to throw away the $200 for the one night we spent on the room so we decided okay we will stay just the one more night because we had plans of touring around the island that day. the breakfast buffet was horrible warm water and warm
Corinna
Se hospedó 2 noches en agosto de 2025
