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Citadines Bacolod City

3.0 star property
Hotel in Bacolod with a 24-hour front desk and a coffee shop

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Photo gallery for Citadines Bacolod City

Reception
Premier Studio | Private kitchen | Microwave, electric kettle
Deluxe Apartment, 2 Bedrooms | Private kitchen | Microwave, electric kettle
Outdoor pool
Premier Studio | In-room safe, individually furnished, desk, laptop workspace

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Laundry

Explore the area

Map
Lacson Street, Brgy. Bata, Bacolod, Western Visayas, 6100
  • Capitol Lagoon Park
    ‪3 min walk‬
  • Robinsons Place Bacolod
    ‪15 min walk‬
  • SM City Bacolod Northwing
    ‪6 min drive‬
  • Bacolod (BCD-New Bacolod - Silay)
    ‪19 min drive‬

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Room options

View all photos for Deluxe Studio, 2 Twin Beds

Deluxe Studio, 2 Twin Beds | In-room safe, individually furnished, desk, laptop workspace

Deluxe Studio, 2 Twin Beds

  • City view
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Studio

Premier Studio | In-room safe, individually furnished, desk, laptop workspace

Premier Studio

  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Living area | 32-inch flat-screen TV with cable channels

Deluxe Apartment, 1 Bedroom

  • City view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms | Living area | 32-inch flat-screen TV with cable channels

Deluxe Apartment, 2 Bedrooms

  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Bacolod

Located within a 5-minute walk of Capitol Lagoon Park, Citadines Bacolod City is within a 15-minute stroll of Robinsons Place Bacolod. This 3-star hotel has 200 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Capitol Lagoon Park - 3 min walk - 0.2 miles
  • Robinsons Place Bacolod - 15 min walk - 0.8 miles
  • SM City Bacolod Northwing - 6 min drive - 2.6 miles
  • SMX CONVENTION CENTER - 7 min drive - 2.8 miles
  • Bacolod City Government Center - 10 min drive - 4.1 miles

Getting around

  • Bacolod (BCD-New Bacolod - Silay) - 19 min drive

Restaurants

  • ‪Delicioso Wine Food Coffee - ‬1 min walk
  • ‪Miren - ‬9 min walk
  • ‪Bodega Grill - ‬9 min walk
  • ‪Art District - ‬11 min walk
  • ‪Cucina Italia and Gallery - ‬6 min walk

About this property

Citadines Bacolod City

Hotel in Bacolod with a 24-hour front desk and a coffee shop
An outdoor pool and free WiFi in public areas are features at Citadines Bacolod City. There's free parking, and an airport shuttle (available 24 hours) for PHP 1650 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and toothbrushes and toothpaste. Microwaves, electric kettles, and safes are also available.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Filipino

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 1,200 for adults and PHP 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Doorbell and phone notification
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Magnifying mirror
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for PHP 2700 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PHP 1200 for adults and PHP 600 for children
  • Airport shuttle fee: PHP 1650 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: PHP 2700 per night
  • Spa fee: PHP 1000 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Citadines Bacolod City Hotel
Citadines Bacolod City Bacolod
Citadines Bacolod City Hotel Bacolod

Frequently asked questions

Are free cancellation options available at Citadines Bacolod City?

Citadines Bacolod City provides free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Citadines Bacolod City?

As of May 22, 2025, prices found for a 1-night stay for 2 adults at Citadines Bacolod City on Jun 1, 2025 start from $77.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Citadines Bacolod City?

This hotel is located in Bacolod, just steps from Capitol Lagoon Park. You'll also find Robinsons Place Bacolod and Negros Occidental Provincial Capitol within a short drive.

Is there parking available at Citadines Bacolod City?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Citadines Bacolod City feature a casino at the property?

No, Citadines Bacolod City doesn't have a casino.

Is there an indoor pool at Citadines Bacolod City?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Citadines Bacolod City?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Citadines Bacolod City have a hot tub?

No, there isn't a spa tub at this hotel.

Does Citadines Bacolod City have a restaurant that serves breakfast?

Yes, Citadines Bacolod City serves buffet breakfast on weekend mornings for a surcharge from its restaurant.

Does Citadines Bacolod City allow pets to stay for free?

No, pets and service animals aren't allowed at Citadines Bacolod City.

Does Citadines Bacolod City have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Citadines Bacolod City?

The closest major airport to Citadines Bacolod City is Bacolod (BCD-New Bacolod - Silay), which is 8.7 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Citadines Bacolod City?

No, you won't find guestrooms with balconies at Citadines Bacolod City.

Citadines Bacolod City Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 29 out of 34 reviews
Rating 8 - Good. 4 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Citadines Bacolod for 3 nights in March 2025. It's a new hotel, nicely designed and in a good location with excellent restaurants near by. The room was comfortable and spacious. Our only complaint was that the ventilation is poor and you cannot open the windows. There is a strong insecticide smell in the hallway, which leaks into the room. I must say that this is a common issue in the Philippines.
Stayed 3 nights in Mar 2025

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Fantastic hotel I love this chain always so attentive and cater for every eventuality
Stayed 3 nights in Feb 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

O have been at this hotel 3 times this year. Every time was better than the stay before. Empoulyees always nice and smiling and answer my questions or find out immediately. Room is cleaned every days with new bedding and towels. The dining rooom food is always excellent. The waiters have remembered my drinks and when they see me come in for breakfast they immediately getting me the tea i like. Even when I only stay for a couple days. They aCcomadate me in every way. Pool staff are great. It I just wish the pool water was warmer but what can I expect when the outside temperature Is 94. I will always come to this hotel when in town.
Stayed 5 nights in Jan 2025

10/10 Excellent

Cicel, New Smyrna Beach

Love the food and the staff are very nice & attentive, and for sure will recommend to my friends and family Citadines hotel. God bless
Stayed 1 night in Dec 2024

6/10 Okay

Roger

Traveled with partner
Liked: Staff & service
Nothing within walking distance
Stayed 4 nights in Jan 2025

8/10 Good

Maricris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

weekend stay

Good stay and accessible
Stayed 2 nights in Jan 2025

10/10 Excellent

Bernadette Lourdes, Cebu

Liked: Staff & service, property conditions & facilities
A nice place to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Lynette Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently enjoyed an exceptional stay at Citadines where the elegant ambiance and immaculate cleanliness set a perfect tone for my visit. The luxurious room, outstanding dining options, and top-notch amenities, including a stunning rooftop pool made my experience truly memorable. What truly stood out was the attentive and friendly staff, whose exceptional service ensured that every moment was enjoyable and stress-free.
Stayed 6 nights in Jan 2025

10/10 Excellent

Rheygino

Liked: Cleanliness, amenities, property conditions & facilities
I liked the oval all experience
Stayed 1 night in Jan 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, property conditions & facilities
Love staying here !
Stayed 1 night in Jan 2025

10/10 Excellent

Douglass

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Citidines is a true 5 star property. The hotel is modern, impeccablly clean & staffed with smart, attractive, competent staff. The kitchen deserves special recognition for the quality & variety of it’s offerings. It pool & fitness area are second to none. Highly recommended!
Stayed 2 nights in Dec 2024

10/10 Excellent

gary

Business traveler
Liked: Cleanliness, room comfort

excellent experience

was a great experience. Will always stay there when in Philipines
Stayed 2 nights in Dec 2024

10/10 Excellent

Jocela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ena

Liked: Cleanliness, property conditions & facilities
The stellar customer service of the front desk.
Stayed 2 nights in Dec 2024

10/10 Excellent

LEMUEL N

Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for luxury, convenience and value, Citadines Bacolod is your top choices to stay in Bacolod City.
Stayed 1 night in Dec 2024

10/10 Excellent

Ma Teresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall 5 star rating
Stayed 1 night in Dec 2024

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superior quality. Absolutely one of the best breakfast buffets I have ever had in my life. Dinner was magnificent. The pool is wonderful and the bar was outstanding.Excellent staff and service. Citadines is striving to be the best stay in Bacolod City and it shows.
Stayed 2 nights in Nov 2024

8/10 Good

Zaldy M.

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
On Friday the 22nd a little after 6pm my mother 83 yrs of age elderly brought to my attention of a big bang noise from above the room while resting. A big bang woke her up so nervous and startled. She immediately came to front desk reported the incident and all the desk response wasnt very inspiring. Did not show any empathy while solving this problem. Per noticed the construction should be over at 6pm. On check out day no MOD on the as early 730am. So, I just left the hotel at that.
Stayed 5 nights in Nov 2024

10/10 Excellent

ANTIPAS IV

Business traveler
Liked: Cleanliness, room comfort

Great hotel in Bacolod

Courteous and professional staff, nice restaurants, clean room
Stayed 1 night in Nov 2024

10/10 Excellent

Joselito, Middleton

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay! Excellent staffs! Kristine, AJ and the rest of her colleagues , sorry I didn’t get all your names, in the front desk are truly courteous, helpful and admirable! Leane, the greeter, Jeremy, Shyra and the rest of wait/beverage staffs, TJ, Aaron in the egg/soup station are all so wonderful and friendly. Kudos as well to executive chef Jordan Medrano, the daily morning breakfast/bench selections are superb and all are tastefully crafted. Carl, those morning carts, superb!!! Roslyn , our room staff, great job! The hotel itself is a league of its own, but those staffers totally made you a Citadines! Truly a City of Smiles experience! Bacolod is lucky to have Citadines!
Stayed 4 nights in Sep 2024

10/10 Excellent

Siddharth

Business traveler
Liked: Amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025