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Four Points by Sheraton Auckland

4.5 star property
Luxury hotel with a 24-hour fitness center and a 24-hour business center

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Photo gallery for Four Points by Sheraton Auckland

1 bedroom, premium bedding, minibar, in-room safe
Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services
Serves lunch and dinner
Lobby
Suite, 2 Bedrooms, Tower (View) | Private kitchen | Mini-fridge, coffee/tea maker, electric kettle

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
396 Queen Street, Auckland, Auckland, 1010
  • University of Auckland
    ‪3 min walk‬
  • Sky Tower
    ‪8 min walk‬
  • Spark Arena
    ‪19 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

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Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

  • 968 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Tower

  • 247 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 King Bed, Non Smoking, City View (Balcony)

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Non Smoking

  • 539 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking

  • 387 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

View from room

Room, 1 King Bed, Non Smoking, Tower

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Corner

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Auckland

Located in Auckland Central Business District, Four Points by Sheraton Auckland is within a 5-minute walk of University of Auckland and within 15 minutes of other popular attractions like Sky Tower. This 255-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • University of Auckland - 3 min walk - 0.2 miles
  • Sky Tower - 8 min walk - 0.5 miles
  • SkyCity Casino - 8 min walk - 0.5 miles
  • Spark Arena - 19 min walk - 1.1 miles
  • Eden Park - 3 min drive - 2.1 miles

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Q Theatre - ‬1 min walk
  • ‪Nando's Queen St - ‬3 min walk
  • ‪The Counter Cafe - ‬3 min walk
  • ‪Daldang - ‬2 min walk
  • ‪Kang Nam Station - ‬1 min walk

About this property

Four Points by Sheraton Auckland

Luxury hotel with a 24-hour fitness center and a 24-hour business center
Four Points by Sheraton Auckland features a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for NZD 60 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-out.
43-inch TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Japanese, Korean, Spanish, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per night)
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for NZD 60.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered self parking fee: NZD 35 per night (in/out privileges)
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Are free cancellation options available at Four Points by Sheraton Auckland?

Four Points by Sheraton Auckland offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of Jun 18, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on Jun 19, 2025 start from $104.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Four Points by Sheraton Auckland?

This hotel is situated in Auckland Central Business District, just steps from Queen Street Shopping District, and within a 10-minute walk of Sky Tower and SkyCity Casino. You'll also find Queens Wharf and Auckland Ferry Terminal less than a mile away.

Will I be able to park at Four Points by Sheraton Auckland?

Yes, secured valet parking is offered for NZD 60 per night with in/out privileges. Though parking is available on request, electric car charging is also available.

Does Four Points by Sheraton Auckland feature a casino on the premises?

No, Four Points by Sheraton Auckland doesn't have a casino.

Is there an indoor pool at Four Points by Sheraton Auckland?

No, there is no indoor pool at this hotel.

Is Four Points by Sheraton Auckland a good place to stay for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Does Four Points by Sheraton Auckland have a hot tub?

No, this hotel doesn't have a spa tub.

Does Four Points by Sheraton Auckland have a restaurant that serves breakfast?

Yes, Four Points by Sheraton Auckland serves buffet breakfast for a surcharge each morning at Queen's Head Bar & Eatery.

Will Four Points by Sheraton Auckland allow pets to stay free of charge?

No, pets aren't allowed at Four Points by Sheraton Auckland though service animals are welcome.

Does Four Points by Sheraton Auckland have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Four Points by Sheraton Auckland?

The closest major airport to Four Points by Sheraton Auckland is Auckland Intl. Airport (AKL), which is 16.6 mi away (26 minutes by car).

Can I book a room with a balcony at Four Points by Sheraton Auckland?

Yes, some guestrooms at Four Points by Sheraton Auckland offer a furnished balcony and may feature city views.

Does Four Points by Sheraton Auckland offer wedding services?

Take advantage of the wedding venue at Four Points by Sheraton Auckland if you plan to say "I do" during your trip.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 443 out of 742 reviews
Rating 8 - Good. 211 out of 742 reviews
Rating 6 - Okay. 56 out of 742 reviews
Rating 4 - Poor. 20 out of 742 reviews
Rating 2 - Terrible. 12 out of 742 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four points by Sheraton is a wonderful Hotel very close to dining option. Shopping, and entertainment. The staff is amazing. Everyone was so friendly and accommodating. The food is good at the hotel as well, and they have a buffet breakfast. We will definitely stay there again on our next trip to New Zealand!
Stayed 5 nights in Mar 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Very helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service
Staff were all great. Problem with TV remote taken care of quickly Nice special treat for women in honor of International Woman's Day.
Stayed 1 night in Mar 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and clean

Another great stay, super efficient check in process, wonderful service at the Churchill bar too. Room was tidy, clean and well appointed - only minor complaint was that you could hear a bit of hallway noise thru the main door
Stayed 1 night in Mar 2025

8/10 Good

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to shops and restaurants
Stayed 1 night in Mar 2025

10/10 Excellent

Hilary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with excellent friendly and helpful staff. Within walking distance of the main attractions and shopping areas. Fabulous breakfast and entertainment on some evenings eg The quiz!
Stayed 3 nights in Jan 2025

8/10 Good

Kendys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy to get around
Stayed 1 night in Mar 2025

10/10 Excellent

HARINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff, good breakfast. Close walk to major tourist areas.
Stayed 2 nights in Feb 2025

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge parking $60 a night. Entrance to hotel was difficult to find at night time.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best customer service

Every member of the staff displayed excellent customer service and a “can do” attitude. The hotel is located on Queen Street, within walking distance from many attractions such as the Sky Tower and Auckland Harbor plus many stores and restaurants.
Stayed 6 nights in Feb 2025

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities
Everything good
Stayed 4 nights in Feb 2025

10/10 Excellent

christopher, covington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place too stay to catch a cruise
Stayed 1 night in Jan 2025

10/10 Excellent

Ruth

Traveled with partner
Though the hotel itself is in impeccable condition, it is the staff who stand out for their friendly professional attention to their guests. We had a wonderful stay. Highly recommended.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy place to stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

quenta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was especially helpful and accommodating
Stayed 2 nights in Feb 2025

10/10 Excellent

TODD, Edina

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we walked into the lobby, every detail of our visit was outstanding - starting with the gentleman who greeted us in the lobby and the front desk staff who checked us in. Our room was clean and comfortable and quiet! Our dinner was great. As someone who is gluten-free, I have had a lot of mediocre GF pizzas, so my expectations are always low, but your GF pizza was easily the best I've ever had. When I shared a minor concern with the gentleman who appeared to be in charge of the restaurant, he went above and beyond to address the issue and make sure I was happy. He handled it (me) exactly right. Great customer service is built on many factors, but two things that I feel are probably the most important are (1) attention to details, and (2) how every member of the staff makes me feel. Congratulations to Four Points Auckland for understanding this!
Stayed 1 night in Feb 2025

6/10 Okay

Serenity

Traveled with partner
Liked: Staff & service
The property was good. However one plain room with no kitchen or dining suite for $400 was outrageous. Parking was a bit of a walk away as well. Breakfast was very average nothing special. Total cost of $500 for an average stay. Fortunately the staff were very helpful but I would not book here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Gurpreet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the town center
Stayed 6 nights in Feb 2025

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