We like to book via VRBO because we can use their app to communicate with the host. Unfortunately this host is not there to see to the check-in and check-out. Her concierge for the check-in could only contact us via email due to our limitations and him not having access to VRBO. We had to wait for him to be available. On checkout it was someone else and the host did not let them know that we could only communicate via email so we had to take our chance and leave the keys under the mat. Everything worked out but it was stressful. The appartment was beautiful, clean and in a great location. If not for the communication, I would have rated higher. I would have been nice to have coffee pods provided, at least for one day.