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The Ritz-Carlton, Almaty

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Photo gallery for The Ritz-Carlton, Almaty

Terrace/patio
Creator video
Meeting facility
View from property
2 restaurants; breakfast, lunch, and dinner served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040
  • Place, National Museum of Kazakhstan
    ‪3 min drive‬
  • Place, Almaty Central Stadium
    ‪3 min drive‬
  • Place, Atakent Expo
    ‪6 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Club Room, 1 King Bed, Mountain View

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom | Living room | 55-inch LED TV with digital channels, DVD player, iPod dock

Grand Suite, 1 Bedroom

  • City view
  • 1238 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom, Mountain View

Executive Suite, 1 Bedroom, Mountain View | Living room | 55-inch LED TV with digital channels, DVD player, iPod dock

Executive Suite, 1 Bedroom, Mountain View

  • Mountain view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Elite Room, 1 King Bed, Corner (View)

Elite Room, 1 King Bed, Corner (View) | Frette Italian sheets, premium bedding, minibar, in-room safe

Elite Room, 1 King Bed, Corner (View)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Room, 2 Double Beds, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Club Room, 2 Double Beds, Mountain View

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Living room | 55-inch LED TV with digital channels, DVD player, iPod dock

Junior Suite, 1 King Bed, City View

  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Elite Room, 2 Double Beds, Corner

Frette Italian sheets, premium bedding, minibar, in-room safe

Elite Room, 2 Double Beds, Corner

  • Mountain view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Almaty

Located in Bostandyk District, The Ritz-Carlton, Almaty is within 2 miles (3 km) of popular attractions such as Almaty Central Stadium and National Museum of Kazakhstan. This 145-room, 5-star hotel has a full-service spa along with an indoor pool and a 24-hour gym. It's connected to the convention center in central Almaty and also close to Almaty Opera House and Almaty Tower.

What's nearby

  • Botanical gardens - 19 min walk - 1.0 mile
  • National Museum of Kazakhstan - 3 min drive - 1.7 miles
  • Almaty Central Stadium - 3 min drive - 1.9 miles
  • Kazakhstan Museum of Arts - 3 min drive - 2.2 miles
  • Atakent Expo - 6 min drive - 1.9 miles

Getting around

  • Almaly - 15 min drive
  • Almaty Station - 21 min drive
  • Almaty (ALA-Almaty Intl.) - 31 min drive

Restaurants

  • ‪J.Z. Peking Duck - ‬13 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Mamma Mia - ‬2 min walk
  • ‪Tör - ‬2 min walk
  • ‪Coffee Varka - ‬9 min walk

About this property

The Ritz-Carlton, Almaty

Guests of The Ritz-Carlton, Almaty enjoy a full-service spa, an indoor pool, and a 24-hour gym. Onsite parking is available, both free self and paid valet parking (KZT 5000 per stay)—also useful is limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
55-inch LED TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport Frette Italian sheets. IPod docks, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (KZT 5,000 per stay)
  • Limited onsite self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; KZT 29,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Chocolate Shop
  • Seven
  • Sky Bar and Lounge
  • Terrace 77
  • Vista

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (10,330 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Telescope
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for KZT 60000 per pet (varies based on length of stay)
  • Pet weight must not exceed 22 lbs per pet
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for KZT 20000 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately KZT 29000 per person
  • Valet parking fee: KZT 5000 per stay
  • Pet fee: KZT 60000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 20000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the train station pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

Is free cancellation available at The Ritz-Carlton, Almaty?

The Ritz-Carlton, Almaty offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Ritz-Carlton, Almaty?

As of Jun 7, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Almaty on Jun 28, 2026 start from $547, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to The Ritz-Carlton, Almaty?

This hotel is situated in Bostandyk District, close to Almaty Central Stadium, National Museum of Kazakhstan, and Republic Square. You'll also find Dostyk Plaza and Almaty Opera House within a short drive.

Will I be able to park at The Ritz-Carlton, Almaty?

Yes, self parking is offered for free at the hotel. Valet parking is available for KZT 5,000 per stay. Though parking is limited parking, wheelchair-accessible parking is also available.

Is there a spa at The Ritz-Carlton, Almaty?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, hydrotherapy, and body wraps.

Are there luxury amenities available at The Ritz-Carlton, Almaty?

Yes, guests can indulge in luxuries such as an indoor pool, 2 restaurants, and deep-tissue massages at this hotel.

Does The Ritz-Carlton, Almaty include a casino on the premises?

No, The Ritz-Carlton, Almaty doesn't have a casino.

Will I find an indoor pool at The Ritz-Carlton, Almaty?

Yes, this hotel has an indoor pool.

Is The Ritz-Carlton, Almaty good for couples?

This boutique hotel offers plenty of amenities for couples including 2 restaurants, an indoor pool, and couples/private dining.

Does The Ritz-Carlton, Almaty have a hot tub?

No, but this hotel does have a steam room.

Does The Ritz-Carlton, Almaty feature a restaurant that includes a breakfast menu?

Yes, The Ritz-Carlton, Almaty has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Will The Ritz-Carlton, Almaty allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Ritz-Carlton, Almaty for a fee of KZT 60000 per pet, per stay.

Does The Ritz-Carlton, Almaty have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from The Ritz-Carlton, Almaty?

The closest major airport to The Ritz-Carlton, Almaty is Almaty (ALA-Almaty Intl.), which is 12.1 mi away (31 minutes by car).

Can I book a room with a balcony at The Ritz-Carlton, Almaty?

No, you won't find guestrooms with balconies at The Ritz-Carlton, Almaty.

Does The Ritz-Carlton, Almaty offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Ritz-Carlton, Almaty.

The Ritz-Carlton, Almaty Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 66 out of 80 reviews
Rating 8 - Good. 10 out of 80 reviews
Rating 6 - Okay. 3 out of 80 reviews
Rating 4 - Poor. 1 out of 80 reviews
Rating 2 - Terrible. 0 out of 80 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities
Great experience and amazing hospitality by the staff. Made my wife and me feel very welcome.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at the Ritz Almaty

Amazing place, very convenient.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best option there.
Stayed 5 nights in Aug 2022
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).
Stayed 1 night in Sep 2024
Verified

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Abdul Kadir

Liked: Cleanliness, staff & service, amenities
Sessiz kaliteli mekan hizmet çok güzeldi teşekkürler
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey için teşekkürler
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الموقع ممتاز على بعد امتار من مول Esentai وستار بكس وهناك كافيهات ومطاعم راقية وممتازة والغرف نظيفة جدا والطاقم معاملتهم ممتازة وشرحين والكل يحاول يساعد
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Saied Sokhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, with incredible view

A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Nurbek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Hyung Geun

Liked: Cleanliness, property conditions & facilities
inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Stayed 5 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Lovely place!

The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. From the services to the food and the views.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Aussicht im Hotel ist grandios! Alles ist im sehr gutem Zustand.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Healy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First visit!

Amazing!! Will be back!
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Awesome location and service.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort, view, location and staff!! Cannot fault anything - absolutely loved our time at the Ritz!
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, impecable room. I will cao.e back again
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was really nice. Not very central but it had a great mall next door with shops, a small supermarket and some restaurants.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay, would only stay here in Almaty

great location for business, loved the gym and the pool
Stayed 3 nights in Mar 2019
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities

Good choice for Almaty

Staff were very good and efficient, with very fast response time. Good location. Food was average even though prices were high and I expected more from a Ritz Carlton on the good front. Disappointed that there was not a pillow menu since the pillows were too soft. Hot tub was not hot and this would have been nice after a day skiing. Sauna and steam were good. Nice lobby atmosphere but restaurants lacked atmosphere, variety, people and prices were expensive for what you got.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short trip to meet with a friend

Great beautiful hotel, attention to detail, very nice spa area. Just one recommendation is to increase the variety of food for breakfast including adding fresh juices.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

DMITRIY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличное соотношение цены и качества!

Великолепный вид из окна на горы, особенно ночью Алмата прекрасна. Расположение отличное, рядом торговый центр. Один из самых высоких зданий в Алматы. Качественный сервис. Персонал приветлив, всегда рады помочь. Очень вкусный завтрак. Номер чистый, комфортно. Стильный дизайн. Если будете в этом городе, останавливайтесь именно в этом отеле. Отличное соотношение цены и качества!
Stayed 1 night in May 2018

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