2/10 Terrible
Nathan
Traveled with family
Jul 26, 2025
Red Roof experience.
I arrived at the Red Roof location got a call from the front office as I pulled in asking if I was coming. I told them yes I’m in the parking lot. I go the front they said they canceled my reservation. Because I didn’t arrive in time. Mind you they sent me an email saying my check in time was 3pm to 3am and it said on the email to notify them of arrival would be later then check in. I arrived at 7pm inside my window. They said they said they could rebook it but could charge me more but would give me the same rate. Then they said they could charge be for being late. I explained they could not do that as I had in writing from them when to check in and it was already paid. They were extremely rude and lacked emotional intelligence. I could have went to a nicer hotel and not stayed there if I wanted to. Overall horrible staff horrible stay and would recommend anyone else to just go stay somewhere else like the Holiday Inn or Hampton or Hilton.
Nathan
Stayed 4 nights in Jul 2025




















