The staff was accommodating to the best of there abilities, but the place unfortunately is going down. Called ahead to make sure jacuzzi and pool working , for the kids and adults to be able to relax and enjoy . Of course chlorine did not come in, so down for gosh darn who knows how long , heat not working in room , finally warmed up @ 3am in morning . Remote did not work , they had no batteries , so staff gave us there universal remote for the evening . No washcloths , or enough towels but we waited and they washed for us . Only 6 cars in whole parking lot ! Window had mold around the room , and bottom of back door . Green wet thick mold, at that . Checked out by 8 am and got good room at Caterbury . Shilo should not be booking rooms until they get that place cleaned up