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Reception staff were really welcoming, great location & good hospitality tray and toiletries. Room was a little mediocre, black hair in basin on check in (I'm blonde). Bathroom extractor fan not working (quite typical of internal bathrooms in hotels) so couldn't use bathroom mirror after shower. Slow draining bathtub - lots of showers are taken in hotels = lots of hair & soap down the drains so some drain unblocker applied periodically is a good idea so you don't find backed up water lapping around your ankles when you'e in the shower!. £139 a night was a little pricey but York is a tourist city & booking was quite short notice so expected?......
Excellent location. We were lucky enough to overlook Cliffords Tower. Our triple room was clean and well decorated although on the small size. Not a problem for our one night stay but would be cramped if 3 people were staying for more than that. however the thing that impresssed me most was breakfast. Plenty of choice for those with dietary restrictions.Soya yougurt, spread and 2 choices of non-dairy milk, a bonus was that it was out and I didn't have to wait for a member of staff to fetch it from the kitchen Food well cooked. All the staff from the cleaners to the receptionist were lovely .
The Hilton brand was once synonymous with quality and luxury. This hotels is evidence that is no longer the case. The public areas as fine but the rooms are disappointing and no better than a Premier Inn. Rooms are small, the bath had a long black hair in it, there was a mysterious red spot on the bathroom floor. There eas no wardrobe and nowhere to store your clothes. When a hotel room is inferior to your own home it is not good. And at £177 per night, not cheap either.
Bed was a very small double bed and was not attached to headboard or wall so if you leant against headboard the bed would move . Bathroom was very small . Staff are very helpful and the location of the hotel is well placed for york all close to centre.
First the good - indeed very good. The room was great - reasonably furnished, although with peeling wallpaper, which did not detract. A gloriously comfortable bed and pillows gave us the best nights sleep we have had for some time (we stayed six nights). Staff were, with one exception, extremely helpful and considerate. Not just so good - we had breakfast each day and were impressed with the lady at the egg station. We were not so impressed with the standards of other guests who would feel e.g. croissants before deciding which one to take. The only orange thing about the orange juice was the colour - not far short of disgusting. We also found the multiple trips back and forth to the various ‘stations’ tedious and when multiplied by two coach loads of travellers, all with seemingly the same departure time it all became a bit frantic on two of the mornings.We had dinner one evening and it fell short of what we could reasonably expect - slow service and mediocre offerings. We would stay here again but might well eat breakfast elsewhere - there are locations close by.
We arrived from London via a train, train station to this hotel was 5-10 minutes away and walking distance to restaurants, shopping and attractions. People at this hotel were very nice and helpful but the building was very old. Breakfast was average for Hilton properties but Price of hotel was great compared to London. I recommend to eat fish and chip with local beer at hunted pub in this town instead of eating at the hotel restaurant even though hotel staff recommended you.
Husband booked this hotel for our 47th wedding anniversary 16 sept, what a fantastic time we had, staff brilliant helpful and friendly nothing a trouble a credit to the hotel, we had room 307 looking out to the tower gorgeous , breakfast brilliant staff again fantastic , will definitely be back x
While the location of this hotel is great that’s about the only thing it has going for it. Our dinner at the hotel was a disgrace, the food was poor quality and the service staff hopeless. The room itself was freezing and lacked any atmosphere. The best part of the hotel was the breakfast and the breakfast staff, friendly and efficient.
I’m not a major fan of Hilton hotels for various reasons, but I really liked this one. I had room 358 which was really light and spacious. It was great to have a floor lamp which really lit up the room. I hate the trend for subdued lighting which basically equates to me not being able to see a thing. Happy to say I could see clearly here. Staff were super helpful. Breakfast had an amazing array of choices, one of the best I’ve seen in a Hilton. As well as the standard fare there was everything from Cornish Brie to Goji Berries!! I was really impressed. Would definitely stay here again. Location is ideal.
It's the people rather than the place that get the credit here. The building is old and would benefit from a refit. Just as long as they keep the same staff when they reopen. Its central location can make it popular with people you wouldn't want to be trapped in a lift with - we know because we had the misfortune to have the next room. The connecting doors couldn't block out the booze-fuelled shrieks and squawks from a hen party. Bad enough at 5pm. What would they be like at 1am? We asked the hotel to move us ... and they couldn't have been more helpful. We weren't quite out of trouble ... the room they moved us to smelt faintly of smoke. There's a special place in hell for people who smoke in hotel rooms. So the duty manager cheerfully offered us yet another room. That was fine. Like the others, cosy, but not too cosy, if a little tired now. Breakfast is amazing - in variety and quality. Up there with top hotels I've stayed in anywhere in the world. Anything you could ask for, all presided over by Felix who evidently takes personal pride in his job. But the biggest surprise came when I checked out. The receptionist apologised for the trouble we'd had with the drunken harpies the night before and waived the bill for the room service meal we'd ordered on our first night (which was timely, tasty and plenty). That was beyond expectation. So full marks to the staff here - they do their employer proud.
Hilton York is adjacent to popular attractions such as Jorvik Viking Centre and York Dungeon. This 131-room, 4-star hotel has 2 restaurants and 2 bars/lounges, along with a fitness center.
Enjoy dining at Rose Within the Walls, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.
All 131 rooms provide sofa beds, laptop-compatible safes, and phones. Guests can expect WiFi, wired Internet, and 40-inch Smart TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ironing boards and desks.
At Hilton York, guests have access to a fitness center, WiFi in public areas, and conference space. Valet parking is available for GBP 25 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a business center, express check-in, and express check-out.