Hilton York4.0 out of 5.0
Recent guest reviews
Had a two night stay at this hotel in September 2017. The hotel is in a great location, overlooking the Tower. Apart from traffic coming and going from the Castle Car Park, it is in a quiet spot, no traffic noise or passing crowds during the night. It is also within easy walking distance of the major attractions in York. We were greeted by very friendly and helpful staff on reception. Our room was not ready when we arrived, but the member of staff dealing with us liaised with housekeeping to give us an estimated time before we could access the room. To speed things up for us, she checked us in so that we only needed to collect our room keys when we returned. We were in a King size deluxe room overlooking the tower and the public car park. For a deluxe room, it was quite small, as was the bathroom. That said, they were adequate for our two night stay. It would have been nice to have two chairs to sit on, without having to use the desk chair. The room was clean and the free wifi and free safe was a bonus. The complimentary drinks and snacks was also very welcome. The bed was firm and the pillows very soft. Sleep quality was very good and apart from the banging from closing doors in the corridor, very little noise from other guests. Water flow from the shower was very good, with sufficient power to make showering a pleasure. We ate in the restaurant on our first evening and were disappointed by the limited choice. The menu resembled a pub-grub menu, rather than what we expected from a Hilton Hotel. For what it was, it was very expensive. By contrast, breakfast was excellent. It is a buffet style breakfast, but plenty of choice and good quality hot breakfast with eggs prepared to order. All the staff we came into contact with were both friendly and efficient, a credit to the hotel. The bar area is very clinical and not particularly inviting. Drinks are overpriced as well. Overall, we were satisfied with our stay, but if we visited again, would use one of the excellent restaurants and the bars that are within easy reach of the hotel.
The first time I stayed they lost my booking. I should have known better but booked again. This time the 3 rooms I booked were in the system but instead of 2 doubles and a twin despite emailing the hotel 1 month before to confirm due to my issues last time it was still stuffed up and got 3 double rooms. Certainly will not he given a 3rd chance Could not even get a roll away in one of the rooms
Hotel is in front of histotic Clifford Tower site where Sir Roger Clifford was hanged for 3 days to die. Free wifi. Right beside walking street with many shops and restaurants. Walking distance to The Golden Fleece Pub (rated most haunted) and Birthplace of Guy Fawkes.
Great location, but old and in need of repair, rooms very small, only one seat so unfriendly for double occupancy. Was clean, not very friendly. Bar was expensive and food limited choice. Parking too expensive. Room no view brick wall 3 ft away.
Unfortunately, the 'Queen Deluxe' room I paid for was anything but. The bed was small, as was the bathroom, and the carpet, cupboards and phone looked like they hadn't moved since the '70's. The room was however, clean and felt safe, and the staff were friendly and helpful. The tower view was also impressive and the location was good, but the hotel was definitely not value for money, and anybody would be hard-pushed to label this as 'deluxe' in any way.
The hotel is over the road from Clifford Tower and close enough to walk to the city centre. The room was very comfortable and a good size. The buffet breakfast was also very good and tasty. There was free wi-fi in the room. I would stay here again.
Seamless arrival, attendance at course and eventual check out. Attentive staff, good facilities. Breakfast service provided an excellent choice with a cheery welcome from the restaurant crew. Lunch service efficient and food tasty. Evening bar service could be slow if a group arrived but location and atmosphere friendly.
Booked this hotel as had been there previously but found it slightly lacking on some aspects. The rooms were clean and spacious, service great but the breakfast was not good value. On the last morning I left my breakfast as it was cold, the eggs were greasy and when I asked for a fresh fried egg the cook just pointed to the pile of congealed, cold , previously cooked offerings. Eventually she did do me a fresh one in enough fat to fry a large batch of chips. The bar staff were excellent and really knew how to look after guests.
Great location for exploring the city,perfect for sightseeing and shopping. good clean accommodation. Restaurant staff very helpful as were housekeeping staff. Didn't use the restaurant for evening meal as there are plenty to choose from round the city. Not great value for money.
Lovely clean hotel with friendly staff in a fabulous location. Right in the heart of York city center within easy walking distance to all the tourist sights and shopping. Recommend this hotel highly for business visit or relaxing short break. Will definitely stay here again.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 2843 reviews