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The Yokohama Bay Hotel Tokyu

4.5 out of 5.0

Recent guest reviews

I stayed for 5 days in this hotel to attend a conference. My rating falls between 3-4 and here's why. First the good points: Location, view, comfort. The last is expected of a 5 star hotel and it did not disappoint on this aspect. Good but not great: breakfast buffet, service. I have been to several other 5 star hotels with a larger selection of buffet. When you feel like you'd like to eat somewhere else after the third day, then you know the spread is good but not great. Service was also spotty, some employees were extremely helpful, others didn't seem to care. Bad: Worn out carpets, bad view, noise. A friend who had arrived first was up on 17th floor with a fabulous corner view of the bay. I was in a room on a lower floor. The room was dark and looked below to what looked like a bus depot. There was a portable air conditioner in front of the bed although I did not use it because the central air was sufficient. But perhaps it would have been an issue to others? Another friend was at an even lower floor and she said she could hear the noise from the park below. The thing is, all of our rooms had the same pricing but the room with a view was the only winner. Extra half point: The hotel is attached behind the lobby to a mall which also leads into a train station where you can get on to a Kiekyu Line. The mall is made of several different shopping areas with a good selection of restaurants. The hotel is also attached the Convention Center.

It was not an option for me to stay in one of the usual hotel chains where I get priviledges as top tier elite member such as room upgrades and free club lounge access. So, here I was in a "new adventure exploring again the unknown" after so many years as a recognizeable Platinum/Diamond personality . This hotel seems to be part of the Preferred hotels group which I do participate as elite but because my reservation was done thru a third party (Congress) or because as staff said they were fully booked no priviledge , ótimo a single one priviledge was given out to me on this stay. I must say It feels like flying again a long haul flight in economy after years in Business class. The hotel is nice but shows signs of aging . Carpets, for example, need to be changed. No seating/relaxing public area outside the restaurants are available which becomes boring if you are not into staying in your room all the time. Breakfast was ok. I missed meats such as chicken and beef although pork, fish and egg products were available. Staff everywhere in Hotel were very friendly and polite as in most hotels in Japan. English is not spoken by most emplyees, which requires you to find the right person to deal with your demand. The views from my room were outstanding (see my related pictures). At check in they said were sold out on double beds and I did not like at all the single bed I had to sleep in . They gave me 2 bottles of water on check in and no more. In Room coffee is charged around $2.5 US Dollars a cup and you still have to prepare It yourself . An in room cell phone with mobile internet is standard with free calls to the US (amazing!). Thus, you dont need to worry with local phones and internet .while staying in this hotel. In summary my stay was not disappointing as I feared but hotel management should work to improve on the small details , breakfast food , retrofitting , and reserve more areas for public seating , in order to become a more friendly hotel.

This is a great hotel in a perfect location. Great view from room. Spacious clean and quiet. Breakfast was included with ample buffet. Staff was attentive and helpful. The hotel is attached to a bridge to the convention center with covered paths to avoid rain. Also attached to shopping and food options that are diverse. Had no problems at all during my stay. For access, the subway and trains were an easy and inexpensive option to haneda airport.

This five-star hotel may be under-estimated among so many other famous hotels in a competitive tourist area. I was quite impressed with a great view and excellent access to everything from restaurants, shops, entertainment and transportation, etc. The room was clean and the bed was comfortable. It surely is as good as or even better than other “brand” hotels in the area.

Perfect location with the perfect view. I only stayed for 1 night, but decided to go with the bay view room. And my God, I was more than surprised. Great view of the harbor and the Ferris wheel that's right next to the hotel right across the river. The staff was very patient and kind to me as well. A must-stay hotel in Yokohama. Leo

The view on the harbour was great and the room was very pleasant (most of all, very quiet). The hotel is located in the busy part of the city (which means that it is easy to go and have lunch or dinner outside within 5-min walk range).

We just stayed here for a night in April. We were part of a group tour but getting our rooms was a breeze!!! Our room was very spacious, clean and well appointed. Toiletries were superb! And we had an awesome view of the Yokohama Cosmo World and the bay. The cosmo clock made the difference both during the day and night. It was especially beautiful when the wheel changes colors. The hotel was well situated beside a mall. There's a Family Mart nearby and McDonald's! The breakfast area was astounding to me too considering it was our first morning in Japan. Great food selection and the ambiance very bright and cheerful! It was a good way to start our day.

I liked this hotel. I'm not sure what other mean when they say it needs updating. My room 1701, I think, was outstanding. Corner room/suite. Huge. The room was fresh and modern. Breakfast was only ok by western standards. Location relative to the train and the huge mall was very convenient. Walking along the water was safe and easy.

I've stayed in Yokohama before at other large convention type of hotels. This one ranks right up there with some of the better ones. The location is great and if you get a harbor view room...it's fabulous. The hotel sits right on top of a large shopping mall/arcade. It's within a 5-minute walk from a smaller train station. Check-in is on the second floor. We were met on the first level and directed up the stairs as we didn't need any bellmen services. Staff as always in Japan, very accommodation, professional, and speak English fairly well. Rooms (harbor view) was perfect. Small balcony with a table and 2 chairs overlooking Yokohama Harbor and directly across the street from the famed Cosmo Clock Ferris Wheel. It's beautiful at night when it changes colors and designs. Anyway, back to the room...very spacious and comfortable. As I stated in my title line, the hotel could use a little updating with carpeting throughout the hotel. It's not dirty but you can see a little wear and tear at various locations. I will still high recommend this hotel for location, amenities, charm and of course the professionalism of the staff...

I stayed there for 5 nights. The location of the hotel is very convenient. The airport bus goes direct to the hotel from Haneda Airport in just less than 45 mins. It is a big hotel and connected to the adjacent shopping malls and subway station. There are many dining options in those shopping malls and many of them (if not all) are non-smoking restaurants (like it!). There is also a convenience store close to the hotel, about 100 yards through the backdoor on the ground floor (I tried to be specific, as there are many entrances/exits of the hotel, which lead you to different areas.) About the hotel, it is quite dated, though the overall maintenance is good. The room is clean, though the interior design and amenities are quite old-fashioned. The room is spacious with balcony overlooking the ferries wheels across. Night view is stunning. Service at the hotel is impressive, with friendly and very polite staff. Internet is free, reliable and fast. My personal preference: I'd rather stay in a small but modern/new hotel than a spacious but dated one.

2-3-7 Minatomirai, Nishi-ku Yokohama Kanagawa-ken

Hotel highlights

  • Walking distance to Yokohama Cosmo World and Landmark Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Minato Mirai 21, The Yokohama Bay Hotel Tokyu is within a 5-minute walk of Yokohama Cosmo World and within 15 minutes of other popular attractions like Landmark Tower. This 480-room, 4.5-star hotel has 4 restaurants, a full-service spa, and an indoor pool. Yokohama Museum of Art and Yokohama Stadium are also near this Yokohama hotel.


Dining

There are multiple options for onsite dining with 4 restaurants, including Queen Alice, which specializes in French cuisine. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

All of The Yokohama Bay Hotel Tokyu's 480 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and safes. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and slippers. Desks are also included.


Property features

Guests staying at The Yokohama Bay Hotel Tokyu enjoy access to a full-service spa, an indoor pool, and free WiFi in public areas. Self parking is available for JPY 1550.00 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Other amenities at this luxury hotel include conference space, a gift shop, and wedding services.

Room options

Executive Twin Room, Smoking, Park View

TwinXL 2 | TwinXL 2 | Sleeps 3

Executive Twin Room, Non Smoking, Park View

TwinXL 2 | TwinXL 2 | Sleeps 3

Executive Twin Room, Non Smoking, Park View

TwinXL 2 | TwinXL 2 | Sleeps 3

Luxury Harbor King Park View, Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 1496 reviews