4/10 Poor
Lauren
Traveled with group
Nov 14, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Myself and my friend were intimidated by the man running the spa late at night. Tall, 50's with a strong accent. He followed us around the entire time and there was a confrontation. Night staff were wonderful and supportive as we were frightened after the encounter. Mckenzie however made excuses for the man claiming he had great reviews (as though that rectified our experience) and he "guaranteed" he was a nice guy. Again, very unhelpful of our experience.
Some understanding would have been nice. However, we will not be returning to a place where staff are intimidating and management justify the behaviours. Not ok
The room was dated and outdoor furniture covered in moss and unuseable. The outdoor light was on and not controllable so kept me awake at night. The only amenity in the room was hand soap, which ran out on the first night and was not replaced despite our requests. No room service in the lodges. We had to go to reception to refresh our towels and replenish the tea/milk facilities.
The tv is not smart and was last inspected 10 years ago, there were hanging wires and the general maintainance of the room was terrible. There were patches on the ceiling acting as repairs, i suppose. The bed was not a double, it was 2 singles oushed together - not a problem for us as we were friends enjoying a getaway but may present problems for couples.
Generally very disappointed considering the amount paid for the getaway. Would not recommend
Lauren
Stayed 2 nights in Nov 2025
