6/10 Okay
Joanne
Nov 9, 2025
Disliked: Property conditions & facilities
We stayed in a Reef Bure and, while the island is stunning, the experience didn’t match the resort’s five-star image.
The Reef Wing photos online show a sandy beach and clear lagoon, but in reality, this area is rocky from natural lava flow and scattered with coral. The lagoon is knee-deep, so swimming isn’t possible unless you go to the family area on the other side of the resort.
Our Reef Bure, said to be about six years old, felt quite worn — chipped tiles, scratched furniture, loose fittings and a general lack of maintenance. A small ceiling gap even allowed a bird to nest inside. Housekeeping was inconsistent, with towels and minibar items often missed and the patio never cleaned during our stay.
Check-in involved multiple pre-authorisations (including FJD $150 per night and an extra hold for the golf buggy) plus a 5% card fee, which felt excessive.
The adults-only pool was green and murky for our entire stay, while the family pools appeared clear. Although some guests still swam, we didn’t feel comfortable doing so.
Breakfast offered good variety but patchy service, with missing spoons and extra charges for cappuccinos. Dinner quality was inconsistent, and themed menus made it hard to dine spontaneously.
Overall, the natural setting and friendly staff are positives, but the resort feels dated and under-maintained. Couples seeking a tranquil, high-end adults-only stay may be disappointed, while families wanting a relaxed island base might still find it enjoyable.
Joanne
Stayed 7 nights in Oct 2025
