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Doral Arrowwood

4.0 out of 5.0

Recent guest reviews

First 2 days and nights in a row children were allowed to run up and down the halls yelling, screaming and playing.  If I wanted an amusement park experience, there are allot of places I could go and experience that atmosphere. When I brought it to the front desk I got Representatives that first brushed off my complaints as if it was my imagination that ANYTHING was amiss.  I believe if there was any form of professional and courtesies they would have allowed me to tell them the issue, HEAR THAT ISSUE OUT, and AT LEAST look into the issue. Secondly when the 2 people at the front desk did not take it upon themselves to hear a customer's concerns or complaints I asked to speak to the manager. He was twice as rude over the phone and unprofessional as the 2 reps at the front desk were over the phone and not only did he not listen to my concern/complaint he actually felt it was his job to continually talk over me when I repeatedly asked him not to do so and was badgering me like I was his spouse or child. He refused to give me ANY PROFESSIONAL COURTESY and he refused and after many requests to provide his name. Not only did the representation of this hotel fall quite short through the customer service experience your GUEST SERVICE MANAGER(By name of Janito De'Oliveira) I had to go up to the front desk to request who I was speaking to over the phone and who was so UTTERLY RUDE TO ME and a contact to someone who was above him.

We loved the design and the room was very comfortable. We did not like not having connection while in the room.

Very spacious property, free parking rooms a little outdated but clean

The facilities are slightly dated and we needed to switch our initial room. That being said, we enjoyed our stay and would consider returning. Thank you

We come here often and never have any complaints. The kids had a blast and the staff went above and beyond to make my daughters birthday special. The staff is well versed in customer care!!!! We will continue to visit this hotel/resort and are looking to visit more Benchmark properties.

It’s always a pleasure. The staff is wonderful and the amenities makes for a good time. The rooms are dated but it doesn’t make or break the experience. We hardly stay in our room anyway

Hotel manager was rude, room key didn’t work and staff took 40 minutes and couldn’t fix it, switched to new room that was unclean with plant leaves on bed

I called two weeks ahead to request a room in the re-modeled area. Whe I arrived I first was told that because I had booked thru a third party they could not give me a room in that area. When I reminded them of my earlier call. the manager came over and after mentioning this to him, I did get a room that had had the bathroom remodeled. But I do not believe much else was done to this room looking at the carpet. I did expect to find some information about the layout of the hotel and the services available and a card telling about the local numbers for the TV stations. I did find the exercise room by walking around.

It is a nice hotel. Close to shops and places to eat if you are driving. Safe area. Lots to do.

Everything was greatest until they closed the outdoor pool for some unknown reason. They said it was structural but the lifeguards said it was closed by the health dept. because there was no fence around the pool. I’m pretty sure it’s brrn that way for many years so I would like to know why all of a sudden it was closed .

Great relaxing place. Weekends pool and pool area is busy but still you can enjoy the pool. Love this place.

Outdated rooms, a/c wouldn't go lower than 72, toilet ran all night, shower went from freezing to burning hot, no free wifi.Hit one wrong button on tv temote and accidentally ordered an on demand drama movie that was $22! Screen missing from window in room which would have been a huge safety issue if we had children. Lots of hall noise of slamming doors and children running up and down hall.The food at the pub was great and a male waiter there was working very hard. Wouldn't recommend or stay again

Should have brought my bathing suit, great looking nice sized pool. Parking a little far from main entrance. Plenty of restaurant options. Overall, very pleasant experience..

Carpets in need of replacement. Staff non responsive and dismissive. Room was not cleaned on one of our nights. Loud party and someone banging on our door. Asked for security to respond and nothing was done. Would think twice before staying here again. Got a good deal on orbits but that meant my room was the farthest from the lobby. Very disappointing.

FRIENDLY STAFF, CLEAN, REALLY PRETTY HOTEL. I LOVED THE OUT DOOR TRAIL AND THE PRETTY LODGE.

This hotel has the potential of being beautiful if they did a proper renovation. Its completely outdated. The rooms need a lot of work they are in jarring disrepair. We had mold on our shower curtain. The walls need to be painted desperately the lighting is very bad and there is only two outlets. The hotel is a deadzone so you have to rely on the wifi which you have to pay for. The lobby is nice and the staff is really great. They only have 2 elevators and one of the elevators was not working. We made a reservation for the restaurant on sunday and it got randomly canceled. The grounds are very well kept just needs major work on the rooms.

We were there for a job near by the pub was relaxing after words the food was good and stuff was friendly

975 Anderson Hill Rd Rye Brook NY

Hotel highlights

  • Free parking
  • Onsite dining
  • Golf course
  • Nightclub

Located within a mile (2 km) of Donald M Kendall Sculpture Gardens, Doral Arrowwood is within 2 miles (3 km) of Purchase College. This 4-star hotel has 369 guestrooms and offers conveniences like 2 restaurants, a golf course, and an outdoor pool.


Dining

Enjoy dining at Atrium, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start weekdays with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

A TV comes with satellite channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and a safe.


Property features

At Doral Arrowwood, guests enjoy a golf course, a nightclub, and an indoor pool. Onsite parking is available, both free self and paid valet parking (USD 15.00 per night)—also useful is limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and dry cleaning/laundry. Other amenities at this golf hotel include an outdoor pool, a health club, and a spa tub.

Room options

Premier Room, 1 King Bed

King 1 | Sleeps 2

Premier Room, 1 Double Bed

Full 1 | Sleeps 2

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Doral Arrowwood

Everyone (19) Couples (6) Family (5) Friends (2)
1
Partner Couples

First 2 days and nights in a row children were allowed to run up and down the halls yelling, screaming and playing.  If I wanted an amusement park experience, there are allot of places I could go and experience that atmosphere. When I brought it to the front desk I got Representatives that first brushed off my complaints as if it was my imagination that ANYTHING was amiss.  I believe if there was any form of professional and courtesies they would have allowed me to tell them the issue, HEAR THAT ISSUE OUT, and AT LEAST look into the issue. Secondly when the 2 people at the front desk did not take it upon themselves to hear a customer's concerns or complaints I asked to speak to the manager. He was twice as rude over the phone and unprofessional as the 2 reps at the front desk were over the phone and not only did he not listen to my concern/complaint he actually felt it was his job to continually talk over me when I repeatedly asked him not to do so and was badgering me like I was his spouse or child. He refused to give me ANY PROFESSIONAL COURTESY and he refused and after many requests to provide his name. Not only did the representation of this hotel fall quite short through the customer service experience your GUEST SERVICE MANAGER(By name of Janito De'Oliveira) I had to go up to the front desk to request who I was speaking to over the phone and who was so UTTERLY RUDE TO ME and a contact to someone who was above him.

By , from Mount Kisco, NY on Jun 4, 2019

4
Families Families

We loved the design and the room was very comfortable. We did not like not having connection while in the room.

By on May 20, 2019

4
Partner Couples

Very spacious property, free parking rooms a little outdated but clean

By on Mar 17, 2019

1
Everyone

By on Jan 28, 2019

Review comment responded on Jan 29, 2019

Dear Guest, We thank you for sharing this feedback and hope to welcome again in the months ahead for an opportunity to capture your heart in full. Warm Regards, Doral Arrowwood

4
Everyone

The facilities are slightly dated and we needed to switch our initial room. That being said, we enjoyed our stay and would consider returning. Thank you

By , from New York NY on Nov 13, 2018

Review comment responded on Nov 16, 2018

Dear Andrew, We are happy that we were able to address your concerns as soon as we were made aware and that you found your overall visit to our hotel resort to be absolutely wonderful. Please feel free to make yourself at home here again anytime as we would love to welcome you again. Warm Regards, Doral Arrowwood Resort

5
Everyone

We come here often and never have any complaints. The kids had a blast and the staff went above and beyond to make my daughters birthday special. The staff is well versed in customer care!!!! We will continue to visit this hotel/resort and are looking to visit more Benchmark properties.

By , from Brooklyn, NY on Oct 22, 2018

3
Everyone

By on Sep 29, 2018

4
Everyone

By on Sep 8, 2018

5
Everyone

It’s always a pleasure. The staff is wonderful and the amenities makes for a good time. The rooms are dated but it doesn’t make or break the experience. We hardly stay in our room anyway

By on Sep 6, 2018

2

one night rest

Everyone

Hotel manager was rude, room key didn’t work and staff took 40 minutes and couldn’t fix it, switched to new room that was unclean with plant leaves on bed

By on Sep 3, 2018