ResortQuest at Marketplace Lodge2.5 out of 5.0
Recent guest reviews
The rooms are pretty basic, they have everything you need in them, plus a private balcony. The main benefits of this hotel is the location; its right beside the Olympic village, a very short walk to tons or restaurants, shops, and excursions. In fact everything was much, much closer to our hotel than we ever expected when booking it. It literally shares the building with an IGA Grocery store, a pharmacy, a liquor store and a coffee shop; its got everything you could want or need right at the door steps while still having a cool atmosphere and decent views of the mountains. The only thing we didn't like was how you get your key and enter the place; it was extremely confusing, we were emailed like 10 pages of explanation because there is no front desk to go to. Other than that, it was a great stay!
Please Read This Carefully Before you BOOK. We booked for the family day weekend and our second night at this miserable place and are already trying to find an alternate. The ENTIRE floor smells like sewer. Here are the details; we woke up on our first day here to find our kitchen sink full of sewage. The plumbing had clogged up somewhere in the building and backed up to our sink during the night. By morning the water drained out leaving behind heaps of sewage. (all you plumbing experts, I know that the two lines don't mix, but trust me this is nasty nasty stuff) Smelled up the entire unit and we could not even use it. We didn't pay to stay so we could clean up their mess. We started calling at 7am and were told someone would come right away to fix it. At 10:39 after repeated calls, the manager of property management company called to inform me that they only manage a few condos in this unit and they have to work with the strata and were told that someone would be here between 10 - 1030. Obviously that did not happen. This while we wasted our morning babysitting the stupid place while waiting for the plumber. Manager told us we didn't have to we should leave. As we were leaving a lady showed up with a bottle of windex inquiring about the dirty sink. First thing she tells us is that this has happened before. The entire building is prone to backups. We left while she promised to clean it up. Interestingly enough as we are walking to our car in the parkade, I notice a man with an auger and various plumbing tools headed to the elevator. I asked if he was going to our unit, but no such luck. He was headed to unit 202 for clogged shower stall. Get my drift here? After 3 hours we returned and now the entire corridor smells of sewage. Our unit in particular. Sink is clean, but still has crap in it. Unit stinks. We called the front desk again and same old run around. The dishes are dirty, knives in the wood block have food on them. None of the drawers in the den work. Handles come right off. For what its worth, their check in process, reservation, front desk people are all fine. People all answer the phone. Their communication before and during is just fine. Location is great with everything at your doorstep. Its quiet. Parking is awesome. Trouble is they are incapable of addressing this or any other issue. Their sole function is to answer the phone call and to direct calls. They actually don't have any staff capable of handling real issues Property Management is there to collect money and they are very good at it. Best part is that when I asked to go speak to someone in person, I was told the lobby which is located in a remote building is not manned on weekends!!!!!. WTH. This is hospitality industry that is closed on a weekend????? This is a miserable place. Clearly a very old run down building that needs to be torn down. But whats worse is that property management is representing these horrible units without any obligation or responsibility. Their hands are tied by the lousy strata. Please check the pictures of the sink. The strata should be taken to court for negligence. Its a horribly run place. Update: We did receive one night refund from the property management company. I appreciate that. However, it doesn't make up for the one day lost skiing with my kids because I had to stay at the unit waiting for the plumber.
We spent five nights at MarketPlace Lodge. This was the third or forth time that we have stayed here, and this stay was as pleasant as the rest. We were in a one bed room unit on the third floor, and everything was clean and in good working order. The location is great and everything in Whistler Village is very easily accessible. You need to make sure that you understand the check in instructions in that I am not sure where their offices are, but there was not problem getting into the building and into the assigned unit. Woul stay there again.
Address is a large shopping mall. Finally found hotel with similar name, but no info on finding check-in location. Local sent me to location with several rental offices. They had never heard of me. I had to find another hotel
My wife and I recently stayed at Unit 219 in Marketplace Lodge. This unit has been newly renovated and is located on the side of the lodge that faces a quiet and treed area. It is nicely furnished, has lots of light from the living room windows and feels much more spacious than a one bedroom unit. The kitchen has everything you could possibly need with plenty of pots, pans, baking dishes, cooking utensils, attractive dishware, and wine glasses. You can tell that I do most of the cooking! There is an IGA grocery store, pharmacy and liquor store all within steps of the building and the village centre is only a short five minute stroll away. Jacquie is great to deal with and even called us the night we arrived to make sure that everything was to our satisfaction. The free underground reserved parking stall next to the elevators was a nice bonus and having a small trolley in the unit to bring in our luggage was also great. Thank you Jacquie for a wonderful holiday in your home. We hope to return again soon.
We stayed in Apartment 219, rented directly by the owner, which was well equipped with new, good quality cooking, dining and laundry facilities, beautifully clean and fresh, and in a perfect location to enjoy Whistler. All amenities were a short walk away, including supermarket and lots of shops and restaurants to suit all tastes. Thank you for a fabulous first visit to Whistler.
Stayed at 338 Market Place lodge with Crystal holidays. Whistler is superb and have holidayed there for 27 years. Market place is TIRED, In brief, the decor is tired, the room was not clean, old coke bottle on floor beside bed on arrival. BLind cords on floor with closed loop. STrangulation danger for children, hot tub grubby, full of grit and a long walk from our room. Fridge noisy and vintage.THe fire escape, exit to street at Starbucks IGA end of building in a poor state of repair, rusty sharp edges on broken treads and obscene graffitti at bottom. TOtal plumbing failure after 4 days and eventually moved.This is a tired building which appears to have been rented with no reinvestment. CRystals response was slow and grudged.DO not judge Whistler on this building . CHoose another Travel Agent and a different building
Marketplace needs a renovation- old bathroom, fridge was noisy, sofa old and place looks dreary. Staff checked us in, but we had problems with parking and the tv, which took a few hours and visit back to their office to fix. Mattress was well worn, hence sleeping after a day of skiing was not the greatest. Pros: location near IGA! McDonalds, liquor store and the village stroll. Shuttle bus pickup in front. Place is good if you find nothing else.
We stayed at this condo five days for a skiing holiday. The location is perfect close to shops and restaurants. A lovely walk through the village. The free shuttle bus to the gondola is right outside. The condo is very well equipped and there is everything you need to prepare a meal. The shower has plenty of hot water and the mattress is so comfortable and we are very fussy about mattresses. The owner responds very quickly and is very helpful. Highly recommend this vacation rental.
The only good thing I have to say about this place is the location because it is right there at the center of Whistler. But other than that.... I understand the owners bought this as an investment and the company managing the place has to make a profit too, but everything at the expense of the guest? The place was so outdated that any Motel 6 or Travelodge looks better than this. I just stayed a couple of weeks ago in an Airbnb at Whistler for $130 in a one room full apartment (not studio) that was spotless. The same way Uber is changing the taxi industry I hope Airbnb takes over places like this. The gas place was so noisy that is was a nuisance. Small balcony facing the backdoor neighbor wall? why even bother? Mismatching glassware, lightbulbs, etc. The real problem is the price they are charging you for all of this. If you do the math, you can rent the best RV available for a week and take your shower at the Scandinave Spa and it will cost you less than half of what this small and old look studio was. Never again.
Reviews from Trip Advisor
58.0% of guests recommend this hotelTotal of 134 reviews