Hotels with Free Airport Shuttle in Western Illinois

"Some staff were helpful, many were not. Always something seemed to be missing or out - internet, regular milk, ice cream, printer not working in the business center, no carts or assistance with check-in; confusing entrance location, had to change rooms upon check-in - not as advertised on web; did not shovel snow on front walk - safety issue. Very different experience than our wedding night and reception 50 years ago."

"Room was clean. The bed wasn’t very comfortable and they seem very small. "

"Parking ramp had low ceilings, very dark at night, water dripping from ceilings and puddles on the floors of the ramp - it felt unsafe, especially since we arrived after dark. We ended up parking on the street because of the ramp conditions. A picture was missing in our bathroom, there were just picture hangers on the wall above the toilet. Washcloths looked dirty and there was no body wash in the shower dispenser. The heating/cooling window unit was very loud. We paid $530 for two nights and felt this was incredibly overpriced. Breakfast was not included and advertised as $15/person but the total for two of us with fees was over $39. Also, we were put in “the West tower” so our room was not in the nicer main area. We were next door to the roof access and the big HVAC units were just outside our window. The low ceiling in our room made it feel like we were in a basement. The staff was friendly. The location was nice. Will not be staying here again."