Hotel Novotel Szczecin Centrum4.0 out of 5.0
Recent guest reviews
They should work out normal overbooking procedure, to help clients. We were send to marina area, this was just journey back in time 30 years. Well we were lucky and we get rooms in Novotel at the end. Rooms are great, well furnished, big bathroom. Breakfast is bit poor, but you survive. Across a street is a great Indian restaurant Bombay.
It is unacceptable that despite advanced booking justified by cc I was informed by the hotel employee that my reservation is cancelled due to overbooking. I was not able to find another hotel and nobody helped me in this matter. I will never book this hotel in the future.
Comftable and Clean however a small number of easy rectified touches could earn the hotel a better review. Car Park:- extremely tight space but it is secure so full marks on this. Reception:- very warm and welcoming with friendly and helpful staff. Rooms:- spacious and clean with everything you need for your stay. Rooms were cleaned everyday however bathroom stock was not always replenished. A large bath to relax in, however I just don't understand why some places do not have a shower screen or curtain. This is not only non practical on my occasion it was dangerous leaving me slip when getting up in the night to use the bathroom. A lovely and powerful shower but this results in a soaked bathroom! I have to say I rate my hotels on the breakfast & gym both of which let this hotel down. The hotel proudly offers this hotel with pool, sauna, hot tub and gym! Well 3 out of 4 just is just not good enough. I was looking forward to hitting the gym each night due to an up and coming Marathon but when I walked into the gym I was shocked to see it was open. The running machine was old but functioning, although i could not use it due to the track being to narrow. Free weights? Half of the sizes were missing and some were even damaged. Weight machine, the "Out of Order" sign was as old as the damaged machine! Stationary bikes were not fit for purpose. Severely let down and disappointed. The pool, hot tub and steam room were great! Breakfast, staff did let them self down here. Every morning a build up of glasses with orange tinted water would surely tell you that the OJ machine had run out but they just walked past it time and time again. No milk, no cups, in fact no coffee on most of the morning, we noticed that the staff were helping them self to the good stuff which surprised me as they could of used that time to replenish the basics. I travel the world and it's people like me leaving honest reviews that could help you get a lot better reviews. Come on team have pride in your work. All in all the hotel is a great place, I ate in the hotel one night and the food was very nice and fast to be delivered. These very easy to rectify problems should be addressed now! The Gym would cost less than 2k and the breakfast but a days training. However the area is lovely, minutes walk to the river and 5 to an amazing Italian!
I will start of by saying we were in general happy with our stay but I will walk you through both the good and the bad. The POSITIVE: + The hotel is pretty central. There's honestly not much to do in Szczecin however but from the hotel you can pretty much cover the essentials by foot. + Staff were very friendly and helpful. This is a big plus. + Rooms were very nice concidering the price we payed. + Pool area was nice. The NEGATIVE: - The gym was a joke. There was one very small running machine that looked like it was from the 90s, one broken multigym, a couple of weights that were to no use and a couple bicycles. All guests I talked to were disappointed. Might as well remove the gym. - Cleaning wasn't the best. Once bed wasn't cleaned, trash from room service and beer bottles for some reason they refused to remove. Very strange. Other than that it was ok. - A fire alarm went off at 4 am and everyone had to evaquate. We got no information or anything. They just turned off alarm and everyone went back to their rooms. It was quite dramatic to be awoken in the middle of the night by the alarm and kids got scared. The lack of information meant we couldnt sleep that night. Could have been handled better in my opinion. I also noticed that one of the emergency exits were locked which is a potential disaster. I mailed the hotel about this but have not received a reply. - Wish there was a pool table, dart or similar. Would be nice with some music in the bar. It was too quiet in my opinion. The CONCLUSION: Concidering the price it was well worth it. I do recommend this hotel and I would concider staying here again if I would go back to Szczecin. No place is perfect of course and allthough there were a few negative things to mention I feel the positive outweighted the negative.
A nice hotel, spent just one night, but was modern, clean, good breakfast. Enjoyed my stay. And right next to a brewery :) Parking the garage is a bit tight and little confusing else nothing to point out.
Really enjoyed staying at the Novotel. The rooms are very clean and well appointed, the wifi is very good and reliable and the breakfast is good value. Most of all I'd like to thank Paulina and the reception team for sorting us out a taxi booking from and to the airport which was most helpful. I'd definitely recommend the Novotel when in Szczecin.
Although having a room facing the street, with all night passing trams, checkin and checkou were friendly. Close to train and bus stations. Great breakfast with space and large choices. I would stay when coming again.
Quite centrally placed in Szczecin with nice rooms. Be aware that there are trams running on the street side, although the windows are well insulated. Good parking facilities. The breakfast buffet is good. The pool is quite small; check if it's open...
Efficient check in. Nice quiet room with very good climate control. Good sleep quality. Ironing room could use an upgrade on both irons and ironing boards. Breakfast was good. Centrally located within walking distance to old town.
I stay here for business and the hotel staff is really nice. The rooms are clean and comfortable. I have stayed here a couple of times now and always enjoy it. The only downside, and something that could make me choose another hotel actually is that their fitness center is lackning a lot. non of the running machines worked and there are not a lot of other posibillities, at least not for my taste. I know it sounds harsh but as I travel quite a lot it is really important for me to get my exercise while travelling.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 533 reviews