Novotel Ieper Centrum Flanders Fields3.0 out of 5.0
Recent guest reviews
The Novotel Hotel in the centre of Ypres could not be situated in a better location as it is right off The Groote Markt and around the corner from The Menin Gate. There is an underground carpark, but this was closed when we were there. There is space to unload and check in with free parking located a very short walk away outside of the Town boundaries. The breakfast is comprehensive and offers a buffet style hot and cold English and Continental style options. There is plenty of fresh fruit, cereals, breads, cheese, meat and loads more. This is eat as much as you like and represents excellent value for money. The rooms offer a free safe, tea and coffee making facilities, fridge and minibar, coffee maker, hairdryer and loads of other great stuff. Our Superior Room had a large seating area with a table and two chairs. This is an ideal city style hotel to stay when visiting Ypres.
We stayed at the Novotel for one night on the way back to Zeebrugge after a short motorbike tour of Belgium. The hotel is perfectly centrally situated just a couple of minutes walk from the main square and the Menin Gate. As we were on a motorbike, we were able to park immediately outside the front door, which was ideal. The room was typical Novotel quality with fridge, tea & coffee making facilities, comfy bed and decent quality shower. We didn't have breakfast or eat in the hotel as there are so many nice places to eat in and around the square so can't comment on food. The only reason for the lack of 5-stars was the 10-15 minute wait to check in on arrival as the receptionist was on a phone call!
Ideal central hotel especially if attending the 8.00pm Menin service. Huge room including coffee pod machine, wide variety of TV channels, music centre. Breakfast expensive but good choice of bars/ restaurants nearby. We ate out so I can't comment on food. Hotel staff very helpful. Checkout efficient. Car parking no longer available on site but hotel were very helpful in showing us where to park within 50 metres at church. It's free 6.00pm until 9.00am and between those hours 3 hours free on blue disc. The hotel gave us one to use so we effectively parked from 3 pm until noon the next day. Lack of secure parking meant I couldn't award a 5
Arrived during busy weekend to find no parking available despite choosing the hotel based on free parking!!! False advertising. The receptionist seemed defensive about having to tell me to find parking as there was a festival in the town and parking was at a premium. Luckily I found a spot and dragged my suitcases the 400 metres or so over the cobblestoned path to the Reception. NO PRIORITY CHECK IN was available and the aforementioned receptionist was taking a long time to check in a small family group. I remained friendly and asked her if the information booklet about Ypres that featured on the hotel desk was available in English. I was told that I would need to go to the Tourism Centre in the old Cloth Hall to get one. I was not offered a complimentary drink which is a perk of being a loyal member of Accor. Management is responsible for the training of staff to an efficient, professional level but Manager was absent and unable to listen to any complaint. I was, after 10 minutes, given a lovely room but no smile was forthcoming from the receptionist and she seemed on edge. The front desk was obviously UNDERSTAFFED. This horrible start to my stay ended when I met later that evening the most helpful, kind, professional and friendly staff member in the hotel - Lynne - who gave me an information booklet in English and recommended a great restaurant to my wife and I. What an asset to the hotel-exceptional service!! Management problems of understaffing continued at the bar when I had to wait for a long time to get served because of the overworked ONE person dealing with a large volume of guests. I did speak to a staff member about my issues and was told that staff felt stressed, unsupported by the Manager, devalued and unappreciated. I felt so disturbed that a hotel in the Accor chain could let its staff down so badly despite them being so loyal to the brand. The staff were great but let down badly by Managerial decisions and the lack of parking which got guests off to a bad start. Location is excellent.
We stayed at this hotel for two nights to tour the WW1 sites and cemeteries, on checking in our friends room was not ready at 4.30 in the afternoon, there is no hotel parking, but spaces close by are chargeable, by as my wife is disable we were lucky to find a disable bay that was free parking with a blue badge. All the hotel and our rooms looked outdated and in need for a big update, what was a big negative for the rooms was the toilet was separate from the bathroom and no wash basin, so you had to handle the door before going to the bathroom to wash your hands, " Unthinkable " The bar does not open until 5pm, and breakfast had a good selection of choices hot and cold, but the scrambled egg was dried up, when we complained, the staff said there was no chef on but managed to get us some fresh. All the staff were very helpful and friendly, we felt sorry for them as they seemed rushed of there feet. What seems to make this hotel popular is its central location, but look elsewhere if you want a more updated hotel.
Stayed here with a group of 24 whilst on a WWI Battlefields trip. The location was amazing, just a 5 minute walk to Menin Gate and the main square with shops, bars/pubs and restaurants/cafes. Rooms were a nice standard with large baths. Breakfast was a buffet with a varied amount of hot and cold foods including a self-serve waffle maker. Nice bar/reception area to relax in. Would recommend.
Parking is a major issue here at the moment. There is no parking at the hotel.It is possible to park in the surrounding streets but because of it's central location finding a spot can be very hit or miss. The other issue is length of parking and cost. Parking between 6.00pm and 9.00am is free but during the day there is a charge, and there is a maximum period for parking before the vehicle has to be moved(I think up to 2 or 3 hours) so if you're thinking of leaving your car for the day in the same place look out. Considering you're paying a fortune to stay there this is not an acceptable arrangement. I have used the Novotel on many occasions and see it is under new management now. I don't think this a change for the better, not so many staff and the quality of meals and service definitely not as good as it was.
I stayed in this hotel in April 2017 when there was parking available in the basement, more current reviews seem to indicate that the onsite parking is no longer available. This is a nice hotel in a great location. It is typical of the Novotel chain. I was a little disappointed that the room did not have a safe as this seems to be pretty much standard these days. The hotel is well located close to the restaurants and bars in the market square as well as a few minutes walk to the Menin Gate. It is an easy drive to TGW sights, sites and battlefields.
Impressed with the central location in Ypres, just a few minutes walk from the Menin Gate and Cloth Hall. It was a nice walk to all parts of the main square and bars and restaurants. The lobby and bar were modern and clean. My room was VERY large, with a sofa bed and table area. A little bit tired looking in places and slightly scruffy compared to the lobby. Comfortable bed - but more pillows would have been better as standard. We were able to check out slightly later on request which was really handy. The daytime on street parking wasn't too expensive and we were able to find a space, but can imagine that's hard at busy times.
The hotel is central and very convenient for the Menin Gate and the Flanders Fields Museum etc - but parking is not so easy as the hotel has no longer any parking, and meters charge between 9 and 12.30pm and then 2pm to 6pm - with maximum of 3 hours. Free parking is some 10 minutes walk away. The buffet breakfast at 20 Euros is very expensive - however, it appears there is a city breakfast: juice, coffee and croissants which is apparently free, but not well publicised!! It says it is in the bar, which is closed in am, but can be taken in the buffet room!!! Do check though!! Rooms are rather cramped, less than 0.5meter at one side of bed as they cram in a sofa extra bed as well.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1404 reviews