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Brentwood Hotel

3.5 out of 5.0

Recent guest reviews

I am working close by on nights. The location is great and the dark curtains help to sleep. The rooms a comfortable and the staff are all helpful. There are plenty of food choices in the area or the restaurant offers good meals.

This hotel was central to everything, bus stops, shopping, airport, had a great swimming pool, Hotel could be upgraded as looking a bit tired, no aircon in room but did have fans, Food a bit below standard

After hours of travelling and arriving at a hotel late at night to be greeted by a non-smiling, abrupt reception is difficult to take and will stick in my memory for some time.It was not as if she was busy. Check out was more or less the same. "Credit card!" was our greeting. Save me from poor service. I can.....and do...overlook many deficiencies as I travel but I cannot stomach poor service. It seems as if I am the one to try to lift the mood. If you are front of house you should be able to be pleasant. End of!

We stayed in a superior room which had 1 double bed plus two twin beds that we didn't need. The carpet was badly worn and bubbled up in multiple areas around the room. Doesn't seem like a costly upgrade to just restretch the old carpet which would be a big improvement . The paint on the very old wood chairs, shelf unit and door was all very scratched and chipped. Furniture was not even worthy of a garage sale. The bathroom appeared to be upgraded with a decent granite counter but the shower fixtures were old, there were a couple holes in the drywall and shower head was very low. The walls were thin and the airport noise was loud. The bed was reasonable comfortable, the lobby was nice and proximity to the airport and free shuttle were nice, but not worth the terrible room condition.

Very efficient check in, and helpful staff (proactive) in assisting with information and directions. Facilities a bit dated but upgrades to toilet and shower facilities keep it modern and functional. Food is very good for requirements- breakfast good with good choice and well serviced by staff, lunch buffet good range to suit range of tastes - all tasty. All areas appeared to be clean and well serviced.

Hotel has a good location but is becoming very tired and needs a substantial upgrade. Restaurant food is below average, bar is good and rooms are basic at best. Convenience is its saving grace but it’s not a holiday venue. Conferences, conventions and business meetings at best.

We arrived at the Brentwood after midnight following a cancelled flight from Sydney which saw us exhausted after travelling from London. The night stay wasn’t our choice, Air NZ put us up for the night after the 12 hour delay to get us to Wellington and then onto our next destination the following morning. We finally got into bed at 1am only to be called from reception by staff saying Air Nz hasn’t booked us correctly and to come and see them before we left at 7am the next day. We did just that, only to be told by staff we had to pay for the room because Air Nz has not booked us correctly. There were around five other groups staying from the same cancelled flight so we were obviously with them. They also clearly have a great relationship with Air NZ as they are a third party top choice for stop overs when flights are cancelled. So we were disgusted that they told us to pay for the room and that it was up to us to claim the money back from the airline. Mostly we were upset because they obviously couldn’t be bothered dealing with it themselves and would rather us try to get our money back rather than make a simple phone call. Would never stay here again.

A bit tired. With cinder block construction and parking outside your door, it definitely had more of a motel feel instead of hotel feel. Only without a little sitting room and somewhere to boil an egg. However, the staff were friendly, it definitely didn’t seem they were claiming to be something thing they weren’t. Place was clean too. Good for a quick stopover

Check in very quick and easy, rooms dated but very clean , service staff very friendly and helpful,shuttle to and from airport quick and efficient. Didnt eat at restaurant but prices looked resasonable. .Airport, shops, supermarket all within 10 min walk. Had tea, coffee making facilitoes in rooms.Other viewers complain about the limited 100mb free wi fi, but I had NO problem as I only needed to check the mails and read on line newspaper. Better things to do than sit on WiFi all day.

Nearby was the local pool, pak n save, kfc and various shops in the Kilbirnie Town. o Very friendly service at front desk. The room was spacious and quiet. Ideal location & amenities There was limited amount of car park however we were able to park on the road.

16-20 Kemp Street Wellington

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • WiFi in rooms and public areas (fees apply)

Wellington Zoo is within 2 miles (3 km) of Brentwood Hotel while other popular attractions such as Mount Victoria Lookout are within 3 miles (5 km). This 116-room, 3.5-star hotel has an outdoor pool along with free self parking and a conference center. Near the airport, it's also near Courtenay Place and Cuba Street Mall.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

Brentwood Hotel's 116 rooms provide refrigerators, coffee makers, and free newspapers. 32-inch LCD TVs are available for entertainment, and guests can stay connected with WiFi. Other amenities include hair dryers, phones, and ironing boards.


Property features

At Brentwood Hotel, guests have access to an outdoor pool, WiFi in public areas, and a conference center. There's free parking, as well as an airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free newspapers and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

60.0% of guests recommend this hotel

Total of 322 reviews