Holiday Inn Express & Suites Waxahachie2.5 out of 5.0
Recent guest reviews
Nice hotel. Clean rooms, friendly and helpful staff, good variety on breakfast. The beds were comfortable and the area we were in was nice and quite. Easy access on and off the highway. Close to many restaurants. Rates are very reasonable. Would stay here again.
The hotel itself was average. You could tell it's age by some of the fixtures but was partially expecting that based on reviews. We had purchased one of those "advanced member rates" which we tried to cancel but could not. We were traveling through Waxahachie on our way home from a trip and were going to stay the night to deliver a child to a resident soccer camp in Waxahachie. Instead we decided an extra hour to home wasn't unpleasant. Tried to cancel but could not as they required a 24 hour advance call to cancel. I get it, we were in the middle of the ocean at that time so we were unable to make that call. Long story short - we stopped, checked in, drove home, washed clothes and verified our packing for the kiddos camp. Loaded the car and drove back down to Waxahachie, only an hour from our home, and stayed the night. Arrived around 10pm. It was quiet and the rooms were comfortable enough for a single night stay. Remote batteries kept falling out as the backing was missing but it's a remote, I'm sure they have a heck of time keeping them working anyways. Next morning, got up, had their free breakfast - what you'd expect from a free hotel breakfast. It was food, that's about it. Check out was quick and easy - loved that. Overall the hotel was about average, nothing stood out as excellent or as awful, it was a place to stay in a pinch, however, the price was a bit high at over $100 a night on a Monday night. This hotel does not warrant $100 a night or better in my opinion.
I love nothing more than being treated like family! This place does that! A warm welcome and clean rooms are what makes a hotel. This hotel's location is spot on as well. Close to many restaurants and a Target. I highly recommend this place to those traveling!
The property is very well managed. The front desk team made you feel welcome and appreciated. Our room was very clean and the bed with the super fluffy pillows was great for a restful night. I slept better here than in my own home (I've got to find those pillows!). Breakfast was really delicious and the staff kept everything well stocked and was continuously cleaning. Although located near a busy highway - I must say that the hotel was very quiet and peaceful. Well done Holiday Inn Express Waxahachie!
Booked a room for Friday night because we had a softball tournament scheduled for Saturday. Weather forecast didn't look promising for softball so I tried to cancel room only to be told I could cancel but I would still be charged full night rate. I explained the possibility tournament being cancelled because of rain but the hotel didn't care. Drove up Friday night and as predicted, rain moved in and tournament was cancelled. Holiday Inn is more concerned with the all mighty dollar than trying to work with customers because of unforeseen circumstances. We have stayed at this hotel before for softball but never again. I'm sure they lost several softball team customers as well. I have no problem with paying a cancellation fee but this place would not work with us at all. I'll keep my business with Hilton for all future travels
The member "advance purchase" rate is non-refundable! It does not say non-refundable except in very fine print when you book...had a business trip scheduled and selected this rate when booking. I was not able to make the trip and called to cancel the reservation. I was told it was non-refundable and the charge had already hit my credit card. I talked to everyone trying to get a refund and everyone refused to help. I know it is a policy (not very well spelled out on-line), but I also know you have the chance to give great customer service and help a customer out. They then said to just dispute it with my credit card company. Yikes! I hope the $113 was worth it...you lost business for life!
This hotel sprays their rooms heavily and you cannot open the windows. Even though notations were made in the reservation concerning the allergies to air sprays, they could not provide a room that had not been very heavily sprayed. For us this made the hotel a one star, but in fairness we rated it 3 since most people do not have this allergy. The hotel is fairly clean and the beds are comfortable with plenty of feather free pillows. The breakfast is typical Holiday Inn Express... good and free.
Just a short weekend get away, we attended the festival on Saturday, and checked in that afternoon around 4pm. Checking in was quick and easy, the room was clean and comfortable. Just sat down on the bed for a moment next thing we knew it was almost 8pm. Only draw back was we were on the 2nd floor and someone on the floor let their kids run up and down the hall between 7am and 8.
Incredibly clean and well appointed. Highlights include: Keurig in room (with 4 pods), nice sized not-so-mini fridge, multiple pillow choices (labeled firm & soft), free bottled water at the front desk. The location is great with multiple food and shopping options within walking distance. Even more shopping and food just across the freeway. Great home base for quick access to most any activity in Waxahachie, especially the Scarborough Faire Renaissance Festival.
Stayed in March 2017. Very nice. Spacious room and bathroom; restaurants (including a Chili's and Italian) are an easy 100-yard walk. Free breakfast very good. Room quiet and nicely done. You may need a GPS to find the place off I-35E North; that was a little challenging
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 78 reviews