When we arrived, we did not get the room type I had prepaid for until i brought it up. They did change us. No upgrade offer was made to us.
Next, when we arrived in the room, several lights did not work, the automatic blind on the main windows did not operate (my wife does not like to fully close the curtains at night, so she was perturbed at this), and the shower faucet was quite complicated, which finally then revealed that the water pressure was quite low on 8th floor. When we discovered all this, we had already unpacked and were going to bed, so it was too late to ask for another room. It took to the third day to get everything fixed.
On Sunday, we discovered the one channel we wanted to watch on tv, Fox News, mysteriously no longer worked (a black screen). Literally, every other channel was fine. They had not fixed by the end of the day.
Food was good. Beds were comfortable. But we would not return after our experience.
We ended up checking out Sunday night, as our plans changed and we did not need to stay until Monday. When we asked for some credit for all the inconveniences, all they offered was to remove one meal from our room. They may have removed some other daily charges, but it did not show on the bill, so it felt insufficient.
We will not return.