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SureStay Hotel by Best Western Vientiane

3.5 star property
Art Deco hotel with free breakfast and free valet parking

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Lobby sitting area
Deluxe Room, 1 King Bed, Non Smoking, City View | View from room
Bar (on property)
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
101 Chao Anou Road, Vientiane, 85621
  • Mekong Riverside Park
    ‪5 min walk‬
  • Ban Anou Night Market
    ‪7 min walk‬
  • Talat Sao
    ‪15 min walk‬
  • Vientiane (VTE-Wattay Intl.)
    ‪4 min drive‬

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Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, desk, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

Superior Room, 2 Twin Beds, Non Smoking, City View | Minibar, desk, free WiFi

Superior Room, 2 Twin Beds, Non Smoking, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View | Minibar, desk, free WiFi

Suite, 1 King Bed, Balcony, River View

  • 549 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

  • 398 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Vientiane

Located in Chinatown, SureStay Hotel by Best Western Vientiane is adjacent to Xieng Khuan and within a 10-minute stroll of Mekong Riverside Park. This 3.5-star hotel has 68 rooms and welcomes guests with free breakfast, free in-room WiFi, and free valet parking.

What's nearby

  • Mekong Riverside Park - 5 min walk - 0.3 miles
  • Ban Anou Night Market - 7 min walk - 0.4 miles
  • Talat Sao - 15 min walk - 0.8 miles
  • Vientiane Center - 2 min drive - 1.2 miles
  • Patuxay - 2 min drive - 1.7 miles

Getting around

  • Nong Khai Na Tha Station - 31 min drive
  • Wattay Intl. Airport (VTE) - 12 min drive

Restaurants

  • ‪Cafe Amazon Vientiane (ริมโขง) - ‬1 min walk
  • ‪Tipsy Elephant Bar - ‬1 min walk
  • ‪The Drop Zone - ‬2 min walk
  • ‪3 Euy Nong Restaurant - ‬1 min walk
  • ‪Day2Night - ‬1 min walk

About this property

SureStay Hotel by Best Western Vientiane

Art Deco hotel with free breakfast and free valet parking
Guests of SureStay Hotel by Best Western Vientiane enjoy free WiFi in public areas, a 24-hour business center, and express check-out. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. This hotel also has a porter/bellhop.
Guests can expect free WiFi and 32-inch Smart TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Minibars, phones, and desks are also available.

Languages

English, French, Lao, Spanish, Thai, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2019
  • Designated smoking areas

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for LAK 225000.0 per night

Property payment types

Important information

Fees

  • A damage deposit of LAK 500000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: LAK 225000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.

Property is also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

Frequently asked questions

What's there to see within easy reach of SureStay Hotel by Best Western Vientiane?

This hotel is situated in Chinatown, just steps from Xieng Khuan, and within a 10-minute walk of Mekong Riverside Park and Ban Anou Night Market. You'll also find Laos National Stadium and Wat Si Saket less than a mile away.

How much does it cost to stay at SureStay Hotel by Best Western Vientiane?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Vientiane on Jul 5, 2025 start from $57.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Hotel by Best Western Vientiane?

Yes, valet parking and self parking are offered for free at the hotel.

Does SureStay Hotel by Best Western Vientiane have a casino?

No, SureStay Hotel by Best Western Vientiane doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Vientiane?

No, there is no indoor pool at this hotel.

Is SureStay Hotel by Best Western Vientiane good for couples?

Couples will appreciate amenities at this hotel, including a minibar and a smart TV in each guestroom with some featuring river views.

Does SureStay Hotel by Best Western Vientiane have a hot tub?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Vientiane have a restaurant with a breakfast menu?

Yes, SureStay Hotel by Best Western Vientiane serves free continental breakfast each morning from its restaurant.

Will SureStay Hotel by Best Western Vientiane allow pets to stay free of charge?

No, pets and service animals aren't allowed at SureStay Hotel by Best Western Vientiane.

Are there connecting rooms at SureStay Hotel by Best Western Vientiane?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from SureStay Hotel by Best Western Vientiane?

The closest major airport to SureStay Hotel by Best Western Vientiane is Wattay Intl. Airport (VTE), which is 3 mi away (12 minutes by car).

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Vientiane?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy river or city views.

SureStay Hotel by Best Western Vientiane Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 52 reviews
Rating 8 - Good. 14 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SAMPHANH, longmont

Traveled with partner
Liked: Amenities
Close to river
Stayed 2 nights in Mar 2025

8/10 Good

Purobi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Check in was stressful s the young man could not find my reservation for over 5 minutes. It seemed that he did not quite know how to read English.
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property has an excellent sky rooftop bar and restaurant. I enjoyed a number of evenings watching the sun go down. The staff were warm and engaging. Most enjoyable stay
Stayed 4 nights in Feb 2025

10/10 Excellent

EDGAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

EDGAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location, staff service and cleanliness are very good plus good selection of dishes for breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ieng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here 3 weeks, and overall experience had been exceptional. The room was clean, and there was a variety of breakfast options. The staff were courteous, friendly, and accommodating to our requests. I highly recommend this hotel as it’s a quick walk to the Night Market and a few blocks from the Night Food Market.
Stayed 17 nights in Jan 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Very good value stay at a great location. Will stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Keng

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a wonderful stay for my fiancée and her parents to stay in. It is close to night market where I enjoy shopping with my family. I would love to stay at this hotel again.
Stayed 1 night in Jan 2025

10/10 Excellent

Sinhpraseuth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything
Stayed 3 nights in Dec 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy. Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager. When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer.
Stayed 1 night in Dec 2024

4/10 Poor

Yuri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change. She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start. AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect. To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.”
Stayed 4 nights in Dec 2024

10/10 Excellent

Sung A

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sung A

Stayed 2 nights in Oct 2024

2/10 Terrible

Paul

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid

8/10 Good

Oulaivanh

Stayed 1 night in Sep 2024

8/10 Good

Ki Bong, FAIRFAX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location.
Stayed 12 nights in Sep 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stingy

It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous.
Stayed 4 nights in Jun 2024

8/10 Good

Didier, Kirkland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Stayed 1 night in Jun 2024

6/10 Okay

Donna, Silver Spring

Liked: Cleanliness
The hotel needs upgrading. The room service food was terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

genevieve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
Stayed 2 nights in Feb 2024

10/10 Excellent

Lathmixay

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Henry

Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service,great location and very clean.
Stayed 2 nights in Nov 2022