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The Fairmont Empress

4.0 out of 5.0

Recent guest reviews

My two daughters and I came for a few days and were very happy with our stay. The tea was delicious and we did not feel rushed. The Willow Stream spa was very relaxing and spotless. We had to change one massage at the last minute to a maternity massage and the staff was very accommodating. One night we choose to eat in and the dinner was excellent. The staff was helpful and friendly. We will definitely stay again.

My wife and I think it was the most comfortable bed we have ever slept on and we have a very nice bed at home Staff was most helpful Food was perfect

The 1st &2nd that we stayed was good deal on the price but this time i pay too much and i was not satisfied with the room that we stay. Wifi is only at the lobby or you have to pay extra. Overall it was ok .

Excellent!!! Great location! Very nice. Staff is very helpful and the Spa is great also.

A very special hotel in a very special setting. For the price, however, the rooms are simply mediocre (I had a nicer room at the Hotel Grand Pacific down the road just two months prior) . The bar, high tea in the lobby lounge, and restaurant were all 5 star with service to match. After such extensive renovations however, we were expecting more from the room in terms of comfort and ambience. The bathroom was cramped but clean. The beds were very comfortable but the window was tiny and there was no fridge in the room. There was no dresser either, just an awkward ottoman with two tiny drawers. The pool, hot tub and change rooms exceeded expectations. We'd stay here again, but we'd probably upgrade to a better room (we were in Deluxe with 2 Queens).

Loved the location and overall experience. Had to deal with a rude staff over the phone, but other than that it was all excellent.

The hotel is very old and outdated. The room was uncomfortable. We were forced to use window fans. The rooms have no air conditioning. It was a lot of money for what we received. Meals at the hotel were outragiosly expensive.

Stayed two nights for our 20th wedding anniversary and it was amazing. The staff was top notch and the food was supreme. We will be back next year

There was no air conditioning in my room. Windows open about 4" for ventilation. Was quiet at night at back of property, but could hear the seagulls in the morning. I'm used to a cooler room in August, but was manageable...you are right on the water. Great central location and lovely property. Don't miss the whale watching tour...I saw orcas with Prince of Whales...just across the street.

We updated suite with additional $50/per due to no AC standard room. Nice and clean suite. Walking distance, friendly staff.

They made our anniversary very special. They staff was very friendly.

right on the harbor and in walking distance to lots of sightseeing

Went to Victoria precisely for the Fairmont Empress and Butchart Gardens. Happy with the experience.

I believe the hotel is in a fantastic position. Unfortunately, it is highly overrated for the price compared to the service and is full of tour groups that I am sure are not paying as much as I paid. I still love the old world charm of the hotel and would stay there again.

IT WAS NICE TO BE THERE WITH MY FAMILY ON CHRISTMAS.

This is one of my favorite hotels! It's absolutely beautiful inside and out, and the grounds are beautiful, with colorful flowers everywhere. We stayed here for our honeymoon 30 years prior and returned for our 30th anniversary. Just as beautiful as I remembered. Staff was awesome! We ferried over from Vancouver and arrived about 10:30 a.m. Even though check-in time was not until 4:00 pm, they let us in our room when we arrived. If you want to feel spoiled and valued as a customer, check into this hotel.

Very convienience location with perfect view from the room and the dinning. The hotel building itself is a piece of art!

Best location, but really too old, better to have an afternoon tea in the hotel but not living there.

Great location and easy access to all Victoria has to offer.

Amazing hotel, great location, friendly, helpful staff: a lovely experience. Will go back soon.

721 Government St Victoria BC

Hotel highlights

  • Walking distance to British Columbia Parliament Building
  • Onsite dining
  • Spa
  • Indoor pool

Located in Inner Harbour, The Fairmont Empress is next to Greater Victoria Visitors & Convention Bureau and Miniature World. This 464-room, 4-star hotel has a full-service spa along with an indoor pool and a health club. It's in central Victoria and also a short walk from British Columbia Parliament Building and Royal BC Museum.


Dining

Enjoy dining at Empress Dining Room, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is available for a fee.


Rooms

The Fairmont Empress's 464 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Video-game consoles, portable fans, and safes are also available.


Property features

Guests of The Fairmont Empress enjoy a full-service spa, an indoor pool, and a health club. Parking is CAD 32 per night (CAD 32 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle at scheduled times for CAD 25.00 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a spa tub, a sauna, and WiFi in public areas.

Room options

Fairmont Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Fairmont Gold, 1 King Bed, Non Smoking, Harbor View

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for The Fairmont Empress

Everyone (13) Couples (32) Family (10) Friends (2) Other (1)
4

lovely hotel, perfect location

Everyone

My two daughters and I came for a few days and were very happy with our stay. The tea was delicious and we did not feel rushed. The Willow Stream spa was very relaxing and spotless. We had to change one massage at the last minute to a maternity massage and the staff was very accommodating. One night we choose to eat in and the dinner was excellent. The staff was helpful and friendly. We will definitely stay again.

By , from Wa. and Ca. on Sep 19, 2017

Review comment responded on Sep 21, 2017

Thank you very much for the great comments as well as your valued feedback. We sincerely hope to have the opportunity to welcome you and your daughters back again soon. Sincerely, Indu Brar General Manager

5

only the best

Everyone
A landmark Need I say more?

My wife and I think it was the most comfortable bed we have ever slept on and we have a very nice bed at home Staff was most helpful Food was perfect

By , from Fallbrook California on Aug 27, 2017

Review comment responded on Aug 30, 2017

We are so pleased you and your wife enjoyed a lovely and peaceful sleep. We look forward to your return! Sincerely, Indu Brar General Manager

4

close to downtown

Everyone

The 1st &2nd that we stayed was good deal on the price but this time i pay too much and i was not satisfied with the room that we stay. Wifi is only at the lobby or you have to pay extra. Overall it was ok .

By on Aug 21, 2017

Review comment responded on Aug 23, 2017

Thank you for posting your feedback. We offer complimentary wifi in our lobby, and to all of our Fairmont President Club members. There is no cost to enroll and you may do this within minutes online and enjoy a number of other benefits that are included in the program. We look forward to your return! Sincerely, Indu Brar General Manager

5

very nice great location!

Everyone

Excellent!!! Great location! Very nice. Staff is very helpful and the Spa is great also.

By on Jul 24, 2017

Review comment responded on Aug 10, 2017

Thank you for the great feedback which I will share with the teams. Sincerely, Indu Brar General Manager

4

a very special hotel that charges accordingly.

Everyone

A very special hotel in a very special setting. For the price, however, the rooms are simply mediocre (I had a nicer room at the Hotel Grand Pacific down the road just two months prior) . The bar, high tea in the lobby lounge, and restaurant were all 5 star with service to match. After such extensive renovations however, we were expecting more from the room in terms of comfort and ambience. The bathroom was cramped but clean. The beds were very comfortable but the window was tiny and there was no fridge in the room. There was no dresser either, just an awkward ottoman with two tiny drawers. The pool, hot tub and change rooms exceeded expectations. We'd stay here again, but we'd probably upgrade to a better room (we were in Deluxe with 2 Queens).

By , from Kelowna, BC on Jul 5, 2017

Review comment responded on Aug 17, 2017

Thank you very much for the lovely comments and valued feedback. We look forward to the opportunity to serve you again. Sincerely, Indu Brar General Manager

5

perfecto!

Everyone
Room

Loved the location and overall experience. Had to deal with a rude staff over the phone, but other than that it was all excellent.

By , from seattle on Jan 2, 2017

Review comment responded on Jan 9, 2017

Thank you for your feedback and comments. I am pleased you loved our location and experience. Our sincere apologies for your telephone experience. This is not the service that our staff strives to provide. Sincerely, Indu Brar, General Manager

2

very old, rooms need updating.

Everyone
The Harbour View from the Hotel The grounds of the hotel The grounds of the hotel

The hotel is very old and outdated. The room was uncomfortable. We were forced to use window fans. The rooms have no air conditioning. It was a lot of money for what we received. Meals at the hotel were outragiosly expensive.

By , from Naples, FL on Sep 19, 2016

Review comment responded on Nov 1, 2016

I apologize that your stay was not as anticipated and that your room was uncomfortable. Please always ask for a room move and if we can accommodate we certainly will do so. We will be complete with all of our renovations in June 2017 at which times all of our guest rooms will have been updated and installed with air conditioning. I do hope we will be able to have you stay with us again once complete. Sincerely, Indu Brar, General Manager

5

the best

Everyone

Stayed two nights for our 20th wedding anniversary and it was amazing. The staff was top notch and the food was supreme. We will be back next year

By , from Snohomish, wa on Sep 1, 2016

Review comment responded on Oct 24, 2016

Thank you Paul & Melissa for choosing to celebrate your Anniversary with us. We look forward to welcoming you back again! Sincerely, Indu Brar, General Manager

5

no a/c

Everyone

There was no air conditioning in my room. Windows open about 4" for ventilation. Was quiet at night at back of property, but could hear the seagulls in the morning. I'm used to a cooler room in August, but was manageable...you are right on the water. Great central location and lovely property. Don't miss the whale watching tour...I saw orcas with Prince of Whales...just across the street.

By , from Texas on Aug 16, 2016

4

family travel

Everyone

We updated suite with additional $50/per due to no AC standard room. Nice and clean suite. Walking distance, friendly staff.

By on Aug 16, 2016