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Recent guest reviews

Harbour view room was beautiful. Seeing the lights from our window was magnificent. It was our 40th wedding anniversary and a piece of cake was delivered to our room with congratulations We are happy we made the splurge for two nights in this lovely hotel

Friendly knowledgeable staff, great local food menu

Great location; sensational staff and amenities! Love the dog!!

Beauty of the property. Proximity to harbor. Cleanliness....Staff.

Excellent staff and very helpful. Truly delicious high tea. Just wish this hotel would include internet.

Gorgeous hotel Hallway to our rooms were dark and depressing;. They remodeled the rooms but this hallway didn't match the expensive price of the rooms.

The coffe maker did not Work, nobody answer The phone, dirty Under bed, no batteries in tv control, amenities promised for Dog never arrive. Beautiful hotel not Fairmont quality

The hotel staff sure know how to treat their customers!!! It’s an outstanding and you will be coming back to stay at the hotel every time we visit!! Love the pullout sofa. Clean and perfect, just like a real bed. Our whole family fall as asleep very quickly. First time ever to experience the pullout sofa bed to be so comfortable. One thing I was uncomfortable was the luggage service people. Although, we didn’t use them for help, but they don’t look happy whenever pass by them.

Beautiful hotel and great location. There was a lot of construction noise as well as hallway noise. Pool/spa area was great. Small but beautiful rooms.

Nice and comfortable experience. Would appreciate it even more if the bathrooms were bigger than what it was .

The Empress is in a great location and the staff are very nice and attentive. The standard rooms are somewhat small and the bathroom is also small. Amenities in the room are nice, decent coffee and tea, nice bath products, robes, slippers, bottles of water. My only complaint is that I was surprised that a hotel like this charges for in room wifi/internet. The lobby areas have free wifi, but in-room wifi is about $15/day, which is expensive, especially for a hotel that charges more than $300/night. I've stayed in much cheaper hotels with free in-room wifi.

Anniversary trip made special. The hotel was very well kept, up to date, beautiful, and just what we wanted. The pool is very nice as is Tea at the Empress. Grand place, grand trip!

721 Government St Victoria BC

Hotel highlights

  • Walking distance to Royal BC Museum and Victoria Harbour
  • Onsite dining
  • Spa
  • Indoor pool

Located in Downtown Victoria, The Fairmont Empress is adjacent to Maritime Museum of British Columbia and within a 5-minute walk of other popular sights like Victoria Bug Zoo. This 464-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a health club. Centrally located in Victoria, the hotel is connected to the convention center and also a short walk from British Columbia Parliament Building and Victoria Harbour.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Q at the Empress specializes in American cuisine and serves breakfast, brunch, lunch, and dinner; Lobby Lounge offers relaxing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:30 AM.


Rooms

All of The Fairmont Empress's 464 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include video-game consoles, portable fans, and safes.


Property features

At The Fairmont Empress, guests enjoy a full-service spa, an indoor pool, and a health club. Parking is CAD 33.00 per day (CAD 33.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle at scheduled times for CAD 25.00 per person one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this hot springs hotel include a spa tub, a sauna, and WiFi in public areas.

Room options

Fairmont Gold, 1 King Bed, Non Smoking, Harbor View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Fairmont Gold, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Fairmont Room, 1 Queen Bed, Non Smoking, Harbor View

1 Queen Bed | Sleeps 2

Guest reviews for The Fairmont Empress

Everyone (36) Couples (34) Family (14) Friends (2) Other (1)
5
Family Family

Harbour view room was beautiful. Seeing the lights from our window was magnificent. It was our 40th wedding anniversary and a piece of cake was delivered to our room with congratulations We are happy we made the splurge for two nights in this lovely hotel

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Good afternoon, We are delighted you enjoyed your time spent with us. Thank you for sharing your kind words, and this magical moment at the Fairmont Empress, Canada's Castle on the Coast!

4
Partner Couples

Friendly knowledgeable staff, great local food menu

By on Dec 22, 2019

Review comment responded on Dec 23, 2019

Thank you for your message! We are delighted to hear about your stay at Fairmont Empress and hope to welcome you back soon.

5
Family

Great location; sensational staff and amenities! Love the dog!!

By on Dec 21, 2019

Review comment responded on Dec 23, 2019

Thank you for your review! It is great to hear about your experience at Fairmont Empress. We will be sure to pass along your kind words to our Canine Ambassador Winston.

5
Everyone

Beauty of the property. Proximity to harbor. Cleanliness....Staff.

By on Sep 23, 2019

Review comment responded on Sep 24, 2019

Thank you for staying with us, we appreciate your feedback!

4
Partner Couples Friends

Excellent staff and very helpful. Truly delicious high tea. Just wish this hotel would include internet.

By on Sep 15, 2019

Review comment responded on Sep 15, 2019

Thank you! We do offer complimentary wi-fi to all our guests in the lobby area. We also offer complimentary wi-fi to our Le Club Accor members, throughout the hotel. Please do join in.

4
Everyone

Gorgeous hotel Hallway to our rooms were dark and depressing;. They remodeled the rooms but this hallway didn't match the expensive price of the rooms.

By on Sep 9, 2019

Review comment responded on Sep 10, 2019

Thank you for your review, and for your feedback. We hope that we can welcome you back to our Castle on the Coast in the near future.

5
Everyone

By on Sep 3, 2019

Review comment responded on Sep 4, 2019

Thank you for staying with us! We hope to welcome you back to Fairmont Empress soon.

2
Family

The coffe maker did not Work, nobody answer The phone, dirty Under bed, no batteries in tv control, amenities promised for Dog never arrive. Beautiful hotel not Fairmont quality

By on Aug 24, 2019

Review comment responded on Aug 29, 2019

Good afternoon, Do you mind reaching out to us directly discuss this further?

5
Family with small children

The hotel staff sure know how to treat their customers!!! It’s an outstanding and you will be coming back to stay at the hotel every time we visit!! Love the pullout sofa. Clean and perfect, just like a real bed. Our whole family fall as asleep very quickly. First time ever to experience the pullout sofa bed to be so comfortable. One thing I was uncomfortable was the luggage service people. Although, we didn’t use them for help, but they don’t look happy whenever pass by them.

By on Aug 14, 2019

Review comment responded on Aug 15, 2019

Thank you for your feed back! We are thrilled you enjoyed our property, and hope to welcome you back soon!

4
Everyone

By on Aug 11, 2019

Review comment responded on Aug 12, 2019

Thank you for staying with us! We hope to welcome you back to Fairmont Empress in the near future.

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