Elephant Hills Resort4.0 out of 5.0
Recent guest reviews
We spent three nights here recently. I would say overall the resort misses the mark. There seem to be better accommodations closer to town but also for more cost. And Elephant Hills is already costly but then again all of Victoria Falls is expensive. The resort is definitely due for an upgrade but as we learned while there, Victoria Falls has lost a lot of tourist activity from its heights in the early 90's. I give the resort staff a lot of credit for accommodating our needs with two 12 yr olds. They brought two extra mattresses to the room for the kids. And everyone we met especially the wait staff was very friendly. I found all people in Zimbabwe to be friendly. It took us most of the stay to master the shower from a temperature perspective and not getting water all over the floor. They did change out the towels twice a day which was very helpful and unexpected. The safes in the room were also easy to use and I liked the large size of them to put the boys iPads and headphones in there. Breakfasts were decent because of the omelet station otherwise selection would be minimal. We did not have dinner here but did order from the bar one afternoon. It was a lot of food but taste wise average. Given what we paid, I expected more in regards to the condition of the rooms, furniture, and bathrooms. Would only stay here again after the rooms are upgraded and renovated.
Very impressive lobby and ambience about the hotel. Lots of wild life hanging around including warthogs, monkeys and impalas - just grazing on the grass. Check in was a bit slow. Eddy (Edwin) at the buffet restaurant is a hoot. Always smiling and he speaks more than 5 languages. Excellent service from all the restaurant staff especially Eddy. Only complaint is that the bathroom needs an update.
We had a weekend away end June the hotel was amazing the staff was friendly helpfull and lovely. rooms are neat could do with a small upgrade but the staff makes up for all . the food was also very good but quite pricey coming from SA.
I rented two rooms at Elephant Hills Resort for four nights. I absolutely do not recommend this resort. I encourage you to continue your search for a better place. I sincerely do not understand the 4 and 5 star reviews this resort has, especially based on the cost (we paid almost $1000USD for two rooms for four nights). I will break down my review based on the different portions of the resort I experienced. If you do choose to stay here and find yourself wishing the first night you had chosen differently, read the second to last paragraph in my review. It may work for you? Check-in/Front Desk: Not too helpful or friendly for the first few days. They did let us have a late check out without a charge, as our flight did not leave until 10PM that night. Rooms: Each of the two rooms were extremely outdated. One of the bathrooms hot/cold water in the sink did not work at all. In the other room the shower thermostat did not work. You would frequently get blasted with scalding hold or shivering cold water lasting for several minutes each shower. The toilet ran for 15-20 minutes after you flush it. The bathrooms in addition to the décor and furniture in the rooms look like it had not been updated in at least 20 years. Perhaps if we had paid half the price, this would have been acceptable. Bar/Restaurant: The bar was adequate and prices reasonable. The restaurant was abhorred. We had dinner here our first night. The music that begins at 7PM is extremely loud. At first it was interesting and charming. About 30 minutes into it, we were all holding our heads. We ordered two dishes and an appetizer for three people. The prices were too high for the entrees we received. Each of the dishes came out cold, despite waiting for over an hour and asking three times where our food was. In addition to each dish coming out cold, the appetizer we ordered was quite small for $10, the fish dish had bones in every bite and had a very strong and odd odor to it, and the remaining entrée was not appetizing in the least. After each taking about two bites we immediately informed the waiter who acted like he had no idea what to do. We then asked to speak to the manager. We shared we had been waiting for over an hour, the food was cold, not tasty or worth the prices on the menu. He continued to look at us without responding and then eventually told us he was sorry, offering no resolution and only increasing our frustration. After several minutes sharing our concerns and getting nowhere, I asked what he was going to do. He said I’m not sure what you want. I responded that we were not paying for the food, nor were we eating it. He begrudgingly said ok, I can take off the dinner but not the drinks. Just wanting to be finished we agreed. A few minutes later he brought out the chef. We shared all of our concerns again and the chef just could not believe it. He told us he wanted to prepare more food for us. We said we were not going to pay the prices for food similar to what we had. He said, “oh, ok. Well maybe tomorrow.” The entire situation was frustrating and disappointing, as we would have to find places to dine for the remainder of our trip. Breakfast: The food during breakfast was much better than our dinner. There were a lot of options, the omelet station was nice, and all the food tasted good. We read reviews that when there was a conference being held at the resort the breakfast was better. We can vouch for this as on our last day the people from the conference left and the options and quality was notably lower. Wifi: The wifi worked well in the rooms throughout our stay. We did not have any trouble connecting or remaining connected to the Internet. Grounds/Pool: The grounds and pool area were beautiful. The staff maintaining this area do an excellent job. This does not include the golf course. As we do not golf we cannot speak to the quality of the course. Otherwise the grounds and pool area are most certainly a highlight for the resort. Location: Not horrible, but certainly not great. There are many other resorts closer to the center of town. Elephant Hills is one of the resorts located further from the center. While there is a free shuttle on the hour, it ends at 5PM while many other hotels' shuttles went later. After 5PM it is too far to walk and therefore requires a taxi each night. During our time in Victoria Falls we took over ten tours. When asked where we were staying and how we enjoyed it, each time we told our drivers or tour guides it was not a nice resort and we truly wished we had stayed elsewhere. Every single tour guide we shared this with told us they had heard the same sentiments from many other guests in the past. One of our tour guides even encouraged us to speak to a manager and request to be transferred to The Kingdom, as it is either owned by the same people or they have an agreement. He told us that a few guests have requested based on their poor experience and their request had been grated. We did not attempt this, as he told us on our second to last night. However, this is something to consider if you read this and have a similar experience on your first night. I have read through many reviews especially after my poor experience. Although I am still quite surprised at reviews contrary to mine, including the conditions of the rooms, the poor management we experienced and our encounter with the food we were served for dinner, I am certain of one thing – I am not looking for an apology from the management in reply to this review. So many of the constructive reviews prior to mine include a reply from the management offering an apology, a sentence stating that corrective actions have been taken to improve performance for future guests, or picking out the few positive mentioned and stating they are glad I enjoyed my stay. I can clearly and honestly state that I did not enjoy my stay, and as many reviews prior to mine state inadequacies that I experienced, it is evident that they have not been addressed as they continue to occur. I simply want this review to serve as a warning and hopefully help others from making the same mistake in staying here that we did. You can find better accommodations, especially for the price you are paying. Keep searching.
The hotel is well equipped and has losts to offer.The main draw card is the Zambezi river which one can view from the hotel terrace .The service and people are so friendly as ever.Then the falls themselves well they will leave you wet and happy to be in their presence. The area has a lot of wildlife around and you bound to bump into an elephant grazing or an impala even a Kudu.It is the greatest safari setting of the South of the African continent.The hotel furniture could do with an upgrade as is old and don't match the price tag for an executive suite,unfolded fridge is a rare find for this expensive source at $360 a night. Then the amenities besides a pool there really isn't much effort to keep guest entertained.The gym is extremely terrible and really needs to be upgraded and cleaned.Besides these and upgrade of the menu as for $10 one has some expectations for a soup! It is a hotel that should be visited but do plan to move around.A large tv bouquet is needed to cover a family.
This is a definite "A - Class" resort. The facilities are fantastic. Resort is very clean and although a large resort, the staff make you feel like family. All the facilities you need, you will find right there at the Resort. The view of the spray from the Waterfalls is a welcoming greeting, every morning.
Elephant Hills resort is a world class quality resort right next to the iconic (Falls) Victoria Falls and Zambezi river. The residence evokes Africa at its lifestyle and hospitality best. Guest come and stay from all corners of the world.
What an awesome resort, we went in winter to celebrate my wife birthday and were pleasantly surprised by the weather in Zimbabwe. We loved the welcoming nature of the staff and people of Zimbabwe. Very friendly and happy people. Pricey since everything is in USD and if using RAND the conversion is not in your favor in some places to up to R2 to the Dollar. Want to return in the summer to enjoy the pool, spa and other facilities.
Elephant Hills was magical. The property is perfectly located near the Falls, town, & restaurants. They have a shuttle that run every hour to Vic Falls. It is a short 10 minutes ride. The hotel grounds are gorgeous! It is a big hotel, but the service and staff make you feel like you are the only ones there. I was lucky enough to meet three lovely concierge Chengetai, Ruth & Jefita. They are awesome, professional, knowledgeable & go over and beyond.These three are truly assets to Elephant Hills. Chengetai helped my Mom and I organize a Girl's Day which included the Bridge Walk, Helicopter ride, & going to see the Falls. She help us coordinate the hotel shuttle pick up from the Falls, advised us to ask Shear Water Tours to drop us at the Falls on our way back from the Bridge Walk. She said we have to go to the Falls as part of our Girl's Day. We were going to wait for bother and Dad to get back so we could all go the Falls together. i am so glad we took her advice. It was spectacular! Ruth was tremendously helpful. Jefita was always there to help us unload or pick up our bags when we arrived and left. Each on of them greeted us with smiles and made our stay wonderful and filled with memories. We had two suites. They are spacious, clean, decorated very nicely. We had a living and dining room with a bedroom and bathroom in another room. We ordered room service one night which was delicious. The four of us ate dinner in our room at the dinning room table. The rooms also had lovely balconies facing the pool, golf course, & Vic Falls. The hotel was very quiet easy to sleep in, the restaurant served great food buffet style in morning. Edmore our breakfast time server was awesome, he will make you laugh and smile! He was such a pleasure to be around. I would recommend eating in the bar where you order off the menu for a snack or dinner. There is a small spa which is nice. The pool area is well maintained. There are also little gift shops to browse through. Shear Water Tours is the main tourist attraction company they have a desk located in the lobby to book or arrange activities which is convenient. Overall, this was a wonderful stay! We will be back! Thank You!
This hotel is located 5mn (car) out of the city of Victoria falls (6000 inhabitants). Schuttles from and to the airport must be booked in advance by mail and will be charged 14USD by passenger/way. Shuttles to the city center, the falls and rhe border with Zambia are scheduled every hour as from 9.00 pm, free of charge. A taxi ride between those locations will cost you 5 USD, even if the driver will ask for 10.
- Free English breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Elephant Hills Resort places you within a 10-minute drive of Victoria Falls National Park and Victoria Falls Bridge. This 276-room, 4-star resort has 2 outdoor pools along with a golf course and a full-service spa. It's on a river and also near Devil's Pool and Mosi-oa-Tunya National Park.
Start your day off right with a free English breakfast, served each morning from 7 AM to 10 AM. Enjoy dining at Mapopoma Lounge, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 276 air-conditioned rooms feature balconies, minibars, and coffee makers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, ceiling fans, and safes.
Elephant Hills Resort features a golf course, a full-service spa, and 2 outdoor pools. There's free parking, and an airport shuttle (available on request) for ZWD $15 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a casino, a children's pool, and a fitness center.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 575 reviews