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Best Western Plus Hotel De Capuleti

3.0 out of 5.0

Recent guest reviews

Stayed here for a week as a base, fantastic time, hotel very close to the Arena, and all the shops. We had the only room with a terrace, which was so very lovely. The room was always clean and severed all your needs,mood lighting in shower really nice. Complemetary drink in the evening a nice touch. Staff couldn't be more friendly. Air conditioning fully controlled from room and very effective. 10 min walk to train station ... convenient for airport and 1hr trip to Venice for the day. Would recommend without hesitation. Well done Best Western...a memorable Week!!

We are going on a cruise from Venice so we decided to spend a few days in Verona first. We stayed at the best western de capuleti and I have to say it was one of best hotels I have ever stayed in the staff went above and beyond to help you the place was modern and spotless the breakfast was the best 5 euros you will ever spend unless you win the Euro millions and was only 5 minutes walk from town so 5 stars all the way from me a really pleasant experience

The front desk staff were helpful in many ways. They called a restaurant to change a reservation because I didn't speak Italian. They spoke English very well which helped us when asking for directions to see sites in the city. The room was a good size, very clean and a nice bathroom. We were surprised and pleased with the size of our room.

My adult daughter and I were travelling Italy, visiting relatives. Her college graduation gift. We decided to spend an extra day in Verona but our B&B fell through. Found this place by accident around midnight. Great place. Great rooms, Great breakfast, Fantastic people. Saved the day. Clean, friendly and right in the near center of the city. Would definitely go there again.

Had 3 days visit to Verona with a friend. Hotel was in great location. Quiet area but only 3/4 mins from main square with amphitheater. Hotel is very near Juliet's tomb. Clean, contemporary room, v good standard. Staff were v friendly, polite and helpful. Great breakfast with lots of choice for 5 euros which I thought was great value. Early evening complimentary drink each evening in bar! Definitely recommend this hotel.

Lets start with the moans: we arrived here last year for a few days for the start of our honeymoon and even though the hotel knew this, not one word was mentioned about it. However, having fallen in love with Verona and the easiness of the hotel, we decided to go back this year for our one year anniversary. I had emailed ahead, in the hope to get the same room as last year and they surpassed all expectations. When we arrived, they were all smiles and appeared to have a new manager on the desk who was incredibly efficient. The receptionist from last year remembered our faces and immediately upgraded our room so we had our own private terrace with table and chairs. A lovely touch. The only slight negative we had is that the people in the room above us, were so so loud that every time they moved on the wooden floor we heard it all! Up until they went to bed which on one night wasn't until 3am. I am in no way taking anything away from this hotel because it is lovely, but maybe change the wooden floors and ceilings in this part of the building because it was so loud. We didn't try breakfast here but we ended up going to a lovely cafe - caffe hero - 2 doors up from the hotel for our cappuccino and whatever treat you fancied that morning which suited us more. All in all, we highly recommend this hotel and it is likely to be the only one we stay at now in Verona.

We chose the hotel as it was conveniently located for the opera and it turned out to be a good choice. Rooms are a little small but the service was very friendly the breakfasts at 5€ was exceptional value for money, throw in the free drink each evening and you have a bargain.

I booked this hotel for a weekend trip to northern Italy. I wanted to go for a "sure bet" = chain hotel, not taking the potential risk of a boutique hotel not offering the promised standard. Well, I was certainly not disappointed by Best Western de Capuleti. Location: Close to main touristic attractions (~10 minutes walking distance), as well as on the way to the train station (~20 minutes walking distance). Looks like safe area, wasn't afraid to come back on foot at night. Exterior: The hotel is located in one part of a longer building stretching along the street. At first I was a bit afraid when I've seen the exterior, as from the distance it did not look like a >100EUR/night hotel. But bear with me to the Interior part of the review for a surprise. Interior: The hotel looks like it has just been renovated. I really felt like I am the first guest after the refurbishment. All furniture in the reception or in the rooms is brand new and rather higher quality class. Technically advanced - free highspeed wi-fi is a standard, room appliances (e.g. AC) controlled via touchscreen on the wall. Rooms accessible for guests with disabilities, incl. floor-level shower cabin in the bathroom. I got a single room with queen bed - it was quite small though, but still comfortable, with working desk, tea kettle and free selection of coffee/.tea, refrigerator with minibar. The room was impeccably clean. Breakfast: Excellent breakfast, with large selection of sweet and savory dishes, fresh fruits, cakes, basically anything you wish. Service: i did not use room service or any additional services at the hotel, except for luggage storage. Receptionists very friendly and spoke fluent English. I heard also German was widely spoken (I think it is typical for Verona and surroundings - due to proximity of Austria and Germany). Value for money: I book on short notice = expensive, but luckily I was able to cover part of the bill from loyalty points. The hotel itself was >100 EUR/night, but I wouldn't expect to get a bargain in Verona in the season. If you book in advance and get ~100-120/night with breakfast, then go for it.

We enjoyed our stay our room was on the third floor unless we opened the window it was quite. As it was hot outside the air con was much appreciated cleaning of the room was done well and the lady who cleaned it was friendly and polite, which was the same for all the staff, which made it a very pleasant stay. The receptionists could not have been more helpful finding train times, places to eat and helping to arrange wine tours. We found the breakfast to be of good quality with fruit, meat, fresh rolls and pastry's with plenty of choice of drinks and the staff attentive to what was required. We would recommend this hotel and if we return to Verona would stay there again.

This hotel would have been is well situated, clean and the rooms are not too small with modern bathroom facilities, BUT we could not understand why Management thought it wise to have FULL CONTROL of the air conditioning. The temperature outside was in the mid-30's (hot) and the room became unbearably hot...when we asked for the air conditioning to be switched on, it was switched on but TURNED OFF soon after??? Polite ignorance of this fact was conveyed by Reception staff to us... In addition, we found the Management's rules, in particular the holding of Passports until departure, ridiculous and somewhat insulting to this hotels' guests...especially when payment of the room was FULLY MADE before and confirmed. In addition the Reception refused to return the Passport, until the Car Parking Ticket was returned... RUDE lack of trust in clients' honesty!! All we can conclude is that Management thinks that the people who choose to stay in this hotel may have dishonest intentions... RIDICULOUS....

Via Del Pontiere 26 Verona VR

Hotel highlights

  • Walking distance to Arena di Verona and Juliet's House
  • Free WiFi in public areas
  • Bar/lounge
  • Spa

Located in Cittadella, Best Western Plus Hotel De Capuleti is a leisurely stroll from popular sights such as Arena di Verona and Juliet's House. The 34 rooms at this 3-star hotel include minibars, coffee makers, and TVs. It's in central Verona and also a short walk from Castelvecchio and Piazza delle Erbe.


Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception.


Best Western Plus Hotel De Capuleti's 34 air-conditioned rooms provide minibars, coffee makers, and free newspapers. TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free bottled water, laptop-compatible safes, and ironing boards.

Property features

Guests staying at Best Western Plus Hotel De Capuleti enjoy a full-service spa, free WiFi in public areas, and express check-in. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include express check-out and a porter/bellhop.

Room options

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Superior Room, 1 King Bed

King 1 | Sleeps 2

Standard Triple Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 633 reviews