Vallées et Plateau d'Ardenne Vacation Packages

Let me start this review by saying I truly can't speak to the hotel's atmosphere because we never made it there. This review is really more about how the staff handled our situation. Our flight to Paris was canceled due to mechanical issues and we were stranded because they couldn't rebook us on another flight until the following evening. We alerted the hotel of this as soon as we were aware of it and asked about a potential refund or partial credit toward a future stay since it looked like we would not be able to make it in time for our stay. They refused. We then did some thinking and thought "Hey, we might get to Paris in time to check in for an hour or so and at least get a shower in the room we had already paid for" because by that point we had been in airports and on planes for over 24 hours so I messaged the front desk to ask if that would be possible and also if they could provide a late check out. They refused. I was told that they were oversold for the next night and that entry to the room wouldn't be possible even if we got there before the check out time of 12 p.m. Meanwhile, I checked and they had rooms of the same type still available for purchase on expedia so I know that wasn't true. Their staff simply didn't care at all about what we had been through/were still going through. It may be a wonderful hotel but we will never know because we will NEVER stay here. Shame on you Hotel Splendide this is not the service of a relais and chateaux hotel. Buyer Beware.

This is a great boutique hotel in a great location for food and shopping. I highly recommend this hotel for any reason you are traveling

The best of the best in every way. Our stay was exceptional.

Excellent stay - perfect 2 bedroom apartment for a family. Love the fact that we had access to the balcony, Kitchenette, dining table and a living room to relax. convenient to metro and many food spots near by. Laundry on site could be better as dryer takes a very long time to dry clothes. Grocery store ( Carrefour City ) is right next door. Gallery Lafayette is just a 7 minute walk along with other retail stores near by ( Uniqlo, mango , printemps, hoka, Zara to name a few). Highly recommend purchasing a metro pass to get your way around, however you can get an uber very easily also. Phone network is not great in the building. Wifi is available. Overall, we enjoyed our stay here.