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Hotel Zaci

3.0 star property

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Photo gallery for Hotel Zaci

Interior
Outdoor pool
Front of property
Exterior
Premier Double Room | Desk, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Calle 44 #191 x 37 y 39, Col. Centro, Valladolid, YUC, 97780
  • Place, Cathedral of San Gervasio
    ‪2 min walk‬
  • Place, Calzada de los Frailes
    ‪3 min walk‬
  • Place, Mercado Municipal
    ‪3 min walk‬

Room options

View all photos for Double Room

Desk, free WiFi, bed sheets

Double Room

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, free WiFi, bed sheets

Standard Triple Room

  • 172 sq ft
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Premier Double Room

Premier Double Room | Desk, free WiFi, bed sheets

Premier Double Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite | Desk, free WiFi, bed sheets

Standard Single Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 2 Twin Beds

About the neighborhood

Valladolid

Hotel Zaci places you next to Cathedral of San Gervasio and within a 5-minute walk of other popular sights like Calzada de los Frailes. This 60-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Cathedral of San Gervasio - 2 min walk - 0.1 miles
  • Calzada de los Frailes - 3 min walk - 0.2 miles
  • Casa de los Venados - 3 min walk - 0.2 miles
  • Mercado Municipal - 3 min walk - 0.2 miles
  • Cenote Zaci - 10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive

Restaurants

  • ‪Casona Valladolid - ‬1 min walk
  • ‪Mesón del Marqués - ‬4 min walk
  • ‪Hosteria Del Marques - ‬4 min walk
  • ‪Marquesitas El tío Batman - ‬3 min walk
  • ‪Las Campanas - ‬2 min walk

About this property

Hotel Zaci

At Hotel Zaci, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. There's free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include a terrace, a garden, and a banquet hall.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include ceiling fans and desks.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The price is $60
Mar 15 - Mar 16
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Carreta

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 9 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Zaci Valladolid
Hotel Zaci
Zaci Valladolid
Zaci
Zaci Hotel Valladolid
Hotel Zaci Hotel
Hotel Zaci Valladolid
Hotel Zaci Hotel Valladolid

Frequently asked questions

What's there to see around Hotel Zaci?

This hotel is located in Valladolid, just steps from Calzada de los Frailes and Pancho Vila Tequileria, and within a short walk of Valladolid Municipal Palace. You'll also find Cenote Zaci and Convent de San Bernardino de Siena less than a mile away.

How much does it cost to stay at Hotel Zaci?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Hotel Zaci on Mar 8, 2026 start from $50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Zaci?

Yes, covered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Zaci feature a casino on the premises?

No, Hotel Zaci doesn't have a casino.

Will I find an indoor pool at Hotel Zaci?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 9 PM.

What will couples enjoy most about a stay at Hotel Zaci?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel Zaci?

No, this hotel doesn't have a spa tub.

Does Hotel Zaci have a restaurant with a breakfast menu?

Yes, Hotel Zaci serves breakfast for a surcharge at La Carreta.

Will Hotel Zaci allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Zaci.

Are there connecting rooms at Hotel Zaci?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Hotel Zaci?

No, there aren't any guestrooms with balconies at Hotel Zaci.

Hotel Zaci Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 82 out of 264 reviews
Rating 8 - Good. 93 out of 264 reviews
Rating 6 - Okay. 42 out of 264 reviews
Rating 4 - Poor. 20 out of 264 reviews
Rating 2 - Terrible. 27 out of 264 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Wayne, Galloway

Traveled with family
Liked: Cleanliness
If you reading this review let me strongly suggest - find another hotel!! As the reviews have noted, it’s not worth the headache. Shortly after check in we learned there was NO internet, NO pool, NO drinkable water, and NO hot water! I understand the pool has been closed for a long time. The hotel should have notified us before we arrived. I don’t appreciate being taken advantage of. What good are pictures and hotel information on Orbitz if they are all lies??! Though we paid a hefty amount for this hotel you would think they are scrounging for their last peso. The only two chaise lounges by the closed pool are in desperate need of repair. There is a nice sun deck on the second floor however there is not one chair, table, umbrella, or chaise to be found. There was a water cooler but unfortunately it was broken. The hotel should have left us a ten cent bottle of water in our room since there was no drinkable water. And for Heavens sake leave a hand towel by the sink! Two of the four days there was NO HOT WATER!!! No warm water!!! Just what were we paying for??? It was like staying in an abandoned hotel. Dear Hotel Management - don’t belittle me by offering some kind of lame apology. Apologizing does nothing! You not only cheated my family and I out of money but you really hurt our vacation. You should have been up front with regard to your closed pool and other issues. I can only hope you contact us returning some of our money!!!
Stayed 4 nights in Feb 2026

10/10 Excellent

alvaro

Stayed 1 night in Aug 2025

10/10 Excellent

Zac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable place to stay in the heart of valladolid. I can’t wait to go back
Stayed 1 night in Feb 2025

2/10 Terrible

Isabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Sin aire acondicionado, sucio, rollo desecho, ruidoso, mala atención
Stayed 1 night in Feb 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location of Hotel Zaci! Easy access to the square, touring, and shopping. Hotel is very clean. Some confusion around breakfast and if they were serving or not.
Stayed 2 nights in Jan 2024

4/10 Poor

Jo

Traveled with partner
Disliked: Amenities, property conditions & facilities
Gardens and pools and restaurant were nice, they tried to re-create a little piece of jungle on the edge of the city. However, based on the high price of the rooms, we expected luxury accommodations, which it is most definitely NOT. Stick and thatch bungalows provided no barrier from the noisy environment. We didn’t sleep at all because of traffic noises, barking dogs, and loud music all night long. The room are so basic, not even a comfortable chair nor drinking glasses in the room. Very minimal bathrooms. Difficult stairs to upper units. We had booked for two nights, but left after one, because we felt that we literally had been camping….NOT what we had expected. They were adamant about not giving a refund, so we will take it up with credit card company. Their room charges are ridiculous….we paid six times what we paid for any other nice hotel rooms on our trip. Would NOT recommend for older people. Also you can pay a daily fee to use the underground pools, and not have to sleep there.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like where is the property, everything very close to downtown!!
Stayed 1 night in Apr 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very pretty atmosphere. So easy to access all areas of Vallodolid. Very clean in all public areas and rooms.
Stayed 2 nights in Mar 2023

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Very little English spoken.
Stayed 1 night in Feb 2023

6/10 Okay

Cameo

Traveled with partner
Liked: Staff & service
Pro: location is good, nice open courtyard, wifi, comfortable bed, hot water was ok but not that warm. Con: rooms are dark and noisy, our toilet did not work we had to fill the garbage can with water and pour it into the bowl in order to flush it, the drain pipes in the shower really smelt awful, window open in bathroom for venting that you cannot shut.

2/10 Terrible

Nelson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very run down and it is dirty. The staff is noisy, yelling all over the place. I found the front desk staff very rude at check-in time when I asked whether I could use the bathroom. Stay clear of this place if you can.
Stayed 1 night in Dec 2022

4/10 Poor

Moshe

Stayed 2 nights in Dec 2022

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2022

8/10 Good

Rosario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location. There are a lot of different things to do around this city.
Stayed 4 nights in Aug 2022

2/10 Terrible

Gary

Traveled with group
Disliked: Staff & service
No hot water, no wifi, staff really unpolite, no breakfast, no coffee.
Stayed 2 nights in Feb 2022

8/10 Good

Scout

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Zaci was simple but clean and very central to all activities in the city. The parking was private and pool was clean. Would recommend. Cons- The night front desk clerk tried to charge triple the amount and rip is off as well as give us a lower exchange rate until our guide told her no. She was rude.
Stayed 2 nights in Jan 2022

8/10 Good

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon rapport qualité-prix dans une ville où les prix se sont envolés.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is ok for the price and 1 night stay. But I would not stay there again. Staff at the reception was very nice, but the building and rooms are old....
Stayed 1 night in Dec 2021

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valladolid Getaway

Stayed 4 nights in Oct 2021

8/10 Good

Jhoan, Hialeah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
La ubicación del hotel es muy céntrico y a 5 minutos caminando de la plaza principal de la ciudad. Las habitaciones son cómodas con aire acondicionado y ventilador. Las cámas y colchones cómodos. No ofrecen desayuno y hay un buen estacionamiento gratis en el hotel. Es muy limpio y siempre están haciendo limpieza y el área de la piscina muy acogedor. El único problema es que el personal de la recepción no es muy amigable y no tienen predisposición a ayudar, la actitud del personal es no la mejor. Cuando requieres algo nunca están con ganas de ayudar. De ahi el hotel es muy bonito y lo recomiendo. The hotel is very central and only 5 minutes walking distance to the main square. The rooms are comfortable with air conditioning and fan. Comfortable bedspreads and mattresses. The room was clean. The room was clean and comfortable. My unique complain is y the front desk staff, they are not helpful with the requests and they are not able to do your stancy comfortable, in the other hand The house keeping staff is really nice and helpful.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent will stay here any time I’m in the area
Stayed 2 nights in Aug 2021

2/10 Terrible

adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019