Kasteel Kerckebosch4.0 out of 5.0
Recent guest reviews
Was very happy with our stay but unfortunately a bit disappointed with the rooms. The pictures looked a lot better than what we actually got, which was a little frustrating. We had dinner at the hotel as well, which was absolutely amazing. The staff is extremely friendly and helpful and the breakfast was excellent as well!
Just a one night stay, but I hope to be back. The building is impressive and the staff are all very helpful, friendly and knowledgeable. I had a basic room which was fine - plenty of room, good firm bed which i like and the wifi was ok. I would have been very happy working in here for several hours with the peace and quiet and view out to the treetops..... The food in the Bistro was excellent and the wine selection is very good. lovely hotel.
For our family of 6, we booked 2 rooms for 3 people through the castle's website. We also booked breakfast for 6 and paid (around €300) in advance. We brought the printed booking with us. When we arrived around 8 pm, we were not welcomed by the lady at the reception but merely asked: "Hotel? Restaurant?" When we answered she just asked: "Name?" She then looked in the computer to look for our name and asked us if we booked 2 rooms for 3 people, which we confirmed. She then told us that that was not possible since the hotel only had double rooms. Very strange since we booked through the hotel website! She insisted that we could not have booked 2 rooms for 3, since they could not fit 3 beds in a room, and that we should have looked carefully at the website, since we would have seen the hotel only has rooms for 2. She said she had seen the booking and discussed it with her colleague but that they decided not to call us and to just wait until we would arrive. We told her that is was not our problem that the hotel offers rooms on their website that they do not actually have, since we had made our booking and paid for it. She insisted that we could not expect from the hotel to add an extra bed if that did not fit. We explained we did not ask for an extra bed to be placed in the rooms, and that they had to find a solution to the problem, not us. She then said she could offer an extra room, but we would have to pay for the room. We refused, since we already paid for our stay. The discussion went on and on, and when we continued to refuse to pay an extra room she called her superior to deliberate for minutes, only to tell us that they insisted we would pay. She could only give us a discount or free breakfast (which we already paid). We got furious and insisted she would just hand us the keys, which she only did once other guests arrived, and she clearly felt embarrassed. During all this time we were addressed in an unfriendly, disinterested and rude way. We have never been treated this way at a hotel before, and we will certainly not come back.
Kasteel Kerckebosch has great potential still to merge the business class with the desires of non business to have a nice event to celebrate a nice weekend or days at your kasteel without having to feel pushed aside by a wedding celebration because the management has lost vision about how to make everything possible. Perhaps you should take a look at Engelenburg in Brummen for some ideas. Especially how a conservatory can be a solution to lack of space for very special events.
I have stayed here many times over the years. The new owners have done a lot to make it again a more enjoyable place to stay. Staff not aleays helpful and breakfast is too expensive for what it is. There is a cook, so should have enough potential for omelets, pancakes and other goodies to start the day.
Booking and planning my stay was a breeze. Received immediate confirmation, a reminder that my stay was coming up, offer to upgrade my room or other services and follow up emails after my stay. Impressive, many hotels, including luxury hotels, do not go to this length. Location is gorgeous, and the castle itself is extremely charming. Friendly and competent staff. Not ideal if you expect to arrive late and still have a warm meal. Breakfast was also limited in choice. If they would refurbish the rooms and upgrade their F&B, this would be an amazing place. It truly has great potential. In the meantime and because the staff is so warm and friendly, I would consider to stay here again.
Hardly a 'supérior' room instead of king bed, there were 2 singles pushed together in bland tired room; bathroom had no soap or working extractor fan nor did the replacement room and hairdryer switch had to be held on to work. Breakfast was limited choice on warm plates in the kitchen which we discovered from watching other guests serve themselves. Disappointing stay - try the Grand Hotel Karel V instead.
From the outside, this seems like an idyllic, charming little castle not far off one of the main highways. Inside, it's a gamble what kind of room you get. In the old section, our room was dated and extremely small, with a bed too small for two, a minute bathroom and hardly any water pressure, while the rooms in the new addition seem to get better reviews. There are lots of stairs, no elevator and no air conditioning, only a small fan provided in the room. They were understaffed and things kept going wrong. The food in the dining room was mediocre and definitely not a reason to visit! Rumor has it that the hotel plans to upgrade some its rooms in the near future.
Rooms very comfortable and well equipped. All staff offer a friendly and efficient service, always with a smile. Good location with bikes available to easily visit Zeist. Nice breakfast selection which is very fresh.
Had a business meeting here. Some minor things make it average in stead of very good: Basement bathrooms maze, beamer to screen partly blocked by a lighting fixture in one of the meeting rooms, leaving a shadow of that lamp on the left corner of the screen and climate control not up for a big meeting (got too muggy, opening doors gave bug problem). But the location in the woods is perfect. Ample parking
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 532 reviews