Grand Hotel Karel V5.0 out of 5.0
Recent guest reviews
This beautiful hotel is very conveniently located in Utrecht's city centre. Very mature and luxury accommodation, with beautiful, star worthy restaurant and breakfast. Ideal to explore the city or just unwind and being pampered. Recommendable.
We just spent several night at this nice mid town location. Price-quality, it is OK but not great. The pro's: -staff is great: helpfull, always a smile, efficiënt -location: wow! An oasis of quiet on 500m of the Dom. Our 4th floor room had a good acoustic isolation; -breakfast is great, with included a la carte options (great pancakes!) The cons: -the rooms need restyling and refurbishing. -the mattresses are too old. We did get a topping on single request -the restaurants are understaffed: which creates inefficiencies no matter how hard the staff is doing their best (and is remaining friendly). We had abnormal waiting times at breakfast, at diner at the bistro and at afternoon tea (2hours for tea!)
This is a relatively good hotel in Utrecht, which provides a nice breakfast and has a great little bar in the basement / cave. The bedrooms aren't amazing and somewhat dated, but they do the job, although you may get a single bed if travelling on your own. I have stayed at this hotel several times on business trips, and it does the job. Utrecht is a very nice city, but the hotel choice is rather limited.
We had a junior suite at a reasonable price. The accommodations were beautiful. The location is exceptional--walk anywhere easily or bike! The staff helped arrange taxi to Schiphol. The Bistro is fabulous. We ate there three times.
Staff is wonderful. At first appearance the hotel seems as lovely as the advertisement. However, we were ushered to an annex building to the third floor to a room overlooking the courtyard.and parking lot. We are a couple who was seeking to spend a romantic festive Christmas weekend in the city and we were very disappointed to be given a good sold as a double room and the bed was two singles pushed together. It was horrible and not romantic and was noisy due to the parking below. Bathroom very dates but I loved the large bath. Breakfast was also overrated as we were not seated in the lovely dining room but in a side room where, apparently, those of us who had a weekend deal/package were seated and the breakfast was nothing more then basic budget hotel breakfast food served on fancy plates, at a cost of 22 euros each. Yes, they have parking but it also is at a fee. We loved the location and easy access to the city center. However, this was a Christmas gift for my husband from me and I was so disappointed at the reality of the hotel versus the exterior appeal and the advertisements about the rating and amenities. Cannot recommend. However, I will stay again that the hotel staff were lovely.
The hotel has a nice setting and looks good from the outside. Rooms are very clean but also very dated, insulation is very average. Quality of room service dinner was very good. But what really was annoying: breakfast room capacity is too low, and I was just told to 'please wait in the lobby' as there were 7 other tables waiting before me... The guy even didn't suggest to go and wait at the bar and offer a coffee, no, just wait... like at the post office... The staff at the reception seemed surprised when I went to see them complaining, but here again, no ' sorry to hear, can we get you a coffee whilst waiting.... No go for this level of supposedly 5* service...
Stayed here for three nights with my girlfriend. The hotel is very nice and the beds are comfortable. In addition, the swimming pool/spa facilities as well as the gym are very pleasant and we enjoyed these very much. Furthermore, the breakfast at the hotel is excellent. Only slight downside is that some parts of the hotel felt a little bit dated. In the wing of the hotel where we were staying there were several broken lamp fixtures with hanging cords etcetera. Also, the fire alarm went off during the night for no apparent reason. Other than that, we did really enjoy our stay here.
To start on a positive note, the staff of the hotel, as well as the location, are excellent. Parking is available, situated in the city center and only 10 mins walk from central station. Next to that, I can unfortunately not find any other reason to stay again in this hotel. To start with, the rooms in the historic building are in very urgent need of renovation. I usually like the charme of old buildings and do not always need fancy stuff but the basics in a 5 star should be right: - bed: two twins, old, best guess 12 years minimum. No nice experience for a couple retreat as you constantly fight to keep the beds together. Why not at least putting a mattress topper on it? Very mediocre quality of the sheets. - bathrooms: at least the same age, I would say older with a poor little shower head, one sink, no conditioner, towels that are good for a peeling, .... - for those who know what 5* level is I might add that there was hotel information available in the room, no bottle of water provided, room unheated on a cold winter day on arrival. The fact that towel containers remain the whole day outside your room is just one more detail about the lack of providing a 5* experience. The wellness is very small, pool about 6 meters I guess and a small fitness allowing you to do a workout if not crowded. I still do not understand how they could build another building without connecting both buildings. Basically, you need to walk outside to go to the fitness. Certainly nice in a hot place but not in the Netherlands. The breakfast was ok, good choice and all a carte but nothing to remember. All in all this place was certainly top notch in the 80's or 90's but can't compete with other historic hotels in the same league such as Hotel des Indes in the Hague, Schloss Bensberg or Hotel Ernst in Cologne, all better and less expensive. At more than 200 Euro a night it is far too expensive and for me not worth a second visit.
Pristine, clean and centrally located hotel in a quiet neighborhood...lovely duplex room was spacious and the bathroom was quite modern and we enjoyed our stay. The staff are exceptional and I recommend this to anyone staying in or near Utrecht.
Housed in an old hospital, there are some artefacts, photos, paintings etc. illustrating and explaining the history of the building and its previous purpose, this hotel rightfully sits at the top in Utrecht. The location is convenient, walking distance to everywhere, although a taxi from/to the train-station is not a bad idea. The rooms are more than adequate and bathrooms spacious and bright. The breakfast room is also roomy and breakfast offers plenty of choice and all items are well prepared and qualitative. What really stood out, at every single interaction, was the service, the level of hospitality. Congratulations to the management and the entire team. Really text book, exceeding expectations every time. Smiley, genuine, authentic, caring, accommodating, exemplary. Top marks!!
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in City Center, Grand Hotel Karel V is within a 5-minute walk of popular attractions such as Tivoli and Park Nieuweroord. This 5-star hotel has 121 rooms and welcomes guests with 2 restaurants, a full-service spa, and an indoor pool. St. Catherine's Convent Museum and Town Hall are also within a short walk.
Enjoy dining at Grand Restaurant Karel V, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a continental breakfast is served each morning for a fee.
All of Grand Hotel Karel V's 121 air-conditioned rooms provide minibars, coffee makers, and laptop-compatible safes. Guests can expect free WiFi and LED TVs with digital channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Desks are also standard.
Guests of Grand Hotel Karel V enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is available for EUR 51 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 15 meeting rooms.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 727 reviews