Radisson Montevideo Victoria Plaza Hotel4.0 out of 5.0
Recent guest reviews
We spent two nights at the hotel on check in we were upgraded to the 22nd floor front office staff said they did it as it was our first time in Montevideo. It’s a beautiful hotel with everything in it even a casino it’s a huge complex. Breakfast was served on the 25 th floor with breathtaking views of the city. Very centrally located with shops nearby . The airport is around a 35 minutes drive depending on traffic. We also got a welcome drink at the bar . Everyone spoke English we enjoyed every bit of our stay
Our group had a very bad experience in the hotel. I wrote a complaint email to the manager as the hotel provided me but 3 weeks has passed no reply yet. I decide to post the whole story online. Here is my complaint email and the whole story: Dear Roxana Morgan My name is XXX. Me and another 5 persons stayed in your hotel from Oct 14 to 16, 2017. The receipt in the attachment. I am writing to you file a complaint. Lucia who works at the receiption acted inappropriately/rudely toward our group. On Oct 14th night we checked in for our 3 rooms. Lucia gave us two wrong keys and two of our group members went into a room that had been used by other guests. They were complained and abused by the guests in the room. The room number is 1256. The key cover which is written the number by Lucia is in the attachment picture as well. A member was waiting on 12th floor while the other member went to lobby to change the key. He talked to Lucia. I was at the hotel lobby with our member. However, Lucia didn't immediately verify the wrong room that she had given and issue us new key but not only pointed out but also complained that our member has the same surname as another guest which led her to make such mistake without apologies. I was so mad at her attitude that I requested to talk to her manager. But the manager was not there. She made a call and spent about 1min to explain the problem on her edition then passed the phone to me. I got the phone and first asked for the full and postion of the person on the phone. When he heard my two simple questions he hang up the phone. I doubt that if Lucia had really call to her manager or just to her friend to cheat me. Michaela from receiption came over to help. Lucia started to explain the problem in her edition again. I told her to stop but issued our member a right key first so that our member could leave and "secure" the other member who was waiting on the 12th floor and after our member leave I can stay and deal with the problem. But she didn't stop but keep talking. After she finished Michaela apologied to us and Lucia did the right key. Now our member finally could leave. But it took a long time solve the problem while the other member had been waiting for a long time on the 12th floor without knowing anything. The receiption problem happened should be between 10:50pm and 11:15pm on 14th if you need to check the camera or the phone number that Lucia called to verify the case. Lucia didn't apology to us for her serious mistake. I still don't understand what the relation between our guest has the same surname(or even same full name) and the wrong key. How can your system didn't show that the room 1256 was ocuppied? The other day I saw Lucia was very arrogant and impatient toward to an Asian guest who could not speak Spanish and English but trying to communicate with her by phone translation app. I would you to investigate the case and explain to me: 1. Whether the phone called that Lucia made was to her manager. If yes, please tell me why the manager hang up my phone? 2. How can your system didn't show that the room 1256 was ocuppied?
This hotel is a typical Radisson hotel, ie. american style. It is clean, convenient, and very well located, downtown. The room service is fast and the food served is good. Rooms are clean, but american style, so forget about design furnitures. Loads of carpets, which is still an heresy in hotels now ...
Good city hotel, close to old town. Showing it's age a bit with regard to room decor, elevators, but a safe, clean and good place to stay. Breakfast was good and the views from the 25 floor are lovely . Rooms were a little noisy, but otherwise very comfortable stay. Very helpful staff and you can't beat being right on Independence plaza
This is the perfect hotel for a city trip to Montevideo! Great location within walking distance of the old part of town! Spacious rooms with comfortable beds. Great value for money. English skills of staff a rather limited but the all are a extremely friendly and helpful. Nice breakfast is served in the restaurant on the 25th floor!!!! Big indoor pool with nice indoor and outdoor rest area. Huge gym! Would go there again any time!
At first sight the lobby looks like a palace.... but! I had booked the rooms, but the guy at the reception didn t let me going up to my room because i didn t have the passports with me. I explained my husband was driving the car back to the car rental company just 1 mile away but he just didn t care at all. My kids, the luggage and i had to wait for the documents... Never seen that in any other hotel. The staff of the entrance don t seem to be concerned. Never opened a door or helped in anything. The guy who took our luggage until our room , left us slamming the door. At the restaurant, not very helpful neither, except at the end, to make sure we understood the service wasn t included. The swimming pool could be just great. But they open it to people who are not clients of the hotel, but pay to come swimming... so even if it s big, you got to not disturb the swimmers who take nearly or the lines. Of course the kids were not very welcome. Bad experience because i expected so much more from a Radisson. Wouldn t be back for sure.
Love the location, right in the old city on Independence Plaza. It's close to streets with vendors, restaurants, grocery store, and coffee shops. The hotel certainly has all the amenities for those who want the best. The rooms are very comfortable and well-equipped. I found the staff very friendly and most are able and willing to speak English when needed. My flight had arrived very early in the morning so I showed up at reception by 8:00am. After a very long and tiring trip I asked to get into a room early. They said I could do that but that it would cost an extra $50. I agreed and was issued a room that was simply waiting there empty. It was already cleaned and ready for occupancy. I thought that was a bit cheap of them to simply not let me in early. I was meeting a group of about 20 other people coming from different countries so we had given them a good bit of business. So, to charge me extra for a room that was just waiting I thought was disappointing. Other than that I can recommend this hotel if it fits your budget. It's quite expensive, as hotels in Montevideo go, but the value is quite good.
This is a traditional five star hotel in Uruguay. It has been refurbished and the room was large and beds, bathroom great. There is one hitch, if you want to place your laptop on the worktable, it's hard to locate a nearby power outlet (you have to ring front desk and get a cable with extension), Wi-Fi worked well. Was at a large conference held in hotel, meeting rooms were all spacious and well equipped, catering excellent. The breakfast on the top floor is really good also. The hotel has a casino if that appeals to one. Location is super centric in downtown area, walking in streets not a great option (everything is closed, vet few eateries). Value for money is good.
The hotel has a perfect location right in the middle of the heart of Montevideo and close from the port. The hall from the hotel is nice, modern and well decorated. The room was spacious, clean but looked a bit old, they should improve the quality of the room. The restaurant for breakfast has great views and they served a very good breakfast with an extense choice of food. They gave us a welcome drink, it was a nice gift. Everything was very good except that they had problems with the lifts, we called the reception but they didn't offered any solution and we were more than 20 min waiting to be able to go down, until one woman from housekeeping kindly offered to take us down with the service lift. Recommend hotel to visit Montevideo.
Accommodations, personal and attention to detail absolute the best! I have been visiting this hotel since the last 17 years and I would change it for any other Hotel in Montevideo. If you can make the reservation for Suite #2360. The views from that Suite are amazing and the space is unbelievable!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Centro, Radisson Montevideo Victoria Plaza Hotel is next to Auditorio Nacional del Sodre and Radisson Victoria Plaza Casino. This 4-star hotel has 253 rooms and welcomes guests with 2 restaurants, a casino, and an indoor pool. Independencia Square and Puerta de la Ciudadela are also a short walk from this Montevideo hotel.
Start your day off right with a free buffet breakfast. Enjoy dining at Restaurante Arcadia, one of 2 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.
Radisson Montevideo Victoria Plaza Hotel's 253 recently renovated rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy free WiFi and LCD TVs. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also available.
Radisson Montevideo Victoria Plaza Hotel features a casino, an indoor pool, and a fitness center. Valet parking is available for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 1490 reviews