Four Seasons Resort Whistler5.0 out of 5.0
Recent guest reviews
We've been to Whistler many times but have never stayed at the Four Seasons. It's truly a different experience than anywhere else we've stayed. It's beautiful and the staff was amazing, the food was amazing, the pool was amazing. It was raining the whole time and we still had such a great weekend!
We had a wonderful family vacation and the Four Seasons, as usual, did not dissapoint! Their customer service and recommendations that made us feel like we were coming home were just what I needed. 💖
Just finished a terrific week long holiday stay at the hotel. It was everything we hoped for. Great location, extremely comfortable room and attentive staff. Walking distance to town is 10 minutes but van service readily available.
My hubby, myself and my kid went to Vancouver for 2 weeks to meet our friends during Easter. I has read all the reviews and high ranking here and choose to stay one night at FS Whistler on our 2nd last day and one night at FS Vancouver to end our trip. At Four Seasons Whistler, we lived in superior room, the very basic level among all room types. I stayed there on Apr20, room no. 406. Good thing is the front desk, concierge, doorman, ski concierges are all superb attentive and nice to us. The outdoor hot tub & warmed pool are very beautiful. All people we interacted are all polite and willing to help. However, the room itself & housekeeping services are not up to luxury hotel norm , or I should say is bad. 1. The glass shelf on top of the sink in the bathroom was not installed. Sorry for my English is not my first language, I'd better post the picture here to explain the exact situation. I was shocked when I first saw this, wondering if the room is really ready for hotel guests. 2. A USED towel was found on the top of the fridge. That makes me & my hubby sick... 3. A spot of fruit juice stink (a regular cup size big) was found in the table that next to the fireplace after I have put my mittens right on it. My bad that I didn't switch on the table lamp and check the cleanliness of the room before I put my belongings. My mittens got stinky to start my ski play all day.... 4. The capsules placed next to the coffee machine covered with a thin layer of dust, and so do the coffee mugs. I just make a joke myself that maybe we were living in a chateau and everything is classic but ages... 5. I have sent two emails a week ago to FS Whistler and FS Vancouver to confirm my bookings and mentioned about no of people coming including my 5-yr old child. Both hotels are very responsive and I really looking forward to have a pleasant stays in this hotel brand that I never tried before. After our stays, I can see the inconsistent standard and level of services in these two hotels even under the same group....FS Whistler: there is none supplies prepared for kid, no dental kits at all, no kid-sized robe in the room ready for us, no welcome drinks, no welcome candy, cookie and a cup of milk for my son. All aboves that FS Vancouver provided to us without asking on the other day. 6. As the glass shelf issue I mentioned above, we are calling to the housekeeping dept and called someone to fix. As we are planning to go to the heated pool rather than waiting for maintenance in the room, we are also requesting a kid-sized bathrobe for us to go to the pool. The staff said they will send the robe to us right away. After 10 mins waiting, we became impatient and made another call to tell we don't need it and want to the leave the room now as my son is too excited about the pool. Then the staff said that it is on the way coming and asking us to wait a bit longer. So we waited another 10 minute. Finally 20 minute waited for nothing. We can't wait anymore and left our room, and we met the technician in the lobby for fixing our bathroom. 7. After we finished pool time and dinner outside, we returned to the room around 8pm. We found our fireplace in the room was out of order. Again, as expected, no one comes to fix all night. 8. The hairdryer in the room is very old, the handle is very sticky, that you thought you are living in a 3-star hotel or a lodge. 9. The next morning when we check out, the front desk checked the system message and aware of the fireplace problem. He wanted to make up for us to offer free valet parking at the cost of CAD39. However, you know what, we DIDN'T park our car at the hotel, we have parked in the public parking lot. So this make up means nonsense at all. He knew that we are going to FS Vancouver afterwards, he said he will make a call to the hotel in Vancouver .....I believe what he means is to make up something while we stay in FS Vancouver the next day. However, nothing happened. No room upgrade or anything like free parking charges etc are offered to us when we check-in and check-out. I often choose top notch hotels every time when I travel with my family, to ensure we had a comfortable stay when we are far from home in Hong Kong. This time, it totally makes me down. If you read all my other previous reviews in Trip Advisor, I am not a crazy blaming Asian. I felt so disappointed of this stay and would not recommend of this hotel to anyone again.
This was our first trip to ski in North America and the Four Seasons residences did not disappoint. Beautifully appointed and spacious accommodation with a lovely pool and spa. The Ski concierge is a terrific service saving any tired legs having to carry skis at the end of the day. All staff were first class - cheerful and helpful. Only small negative was our holiday coincided with a large Pesach gathering so the hotel restaurant was closed which we hadn't been informed about - however the friendly in-room dining breakfasts and Whistler's great choice of eateries more than made up for this. Highly recommended.
The Four Seasons Whistler is almost a two and a half hour car ride from the Vancouver Airport. It is a beautiful hotel located close to skiing and Whistler Village. The rooms are spacious and beautiful. There is a lot of closet and storage space. The bathrooms have bathtubs and showers with double sinks. The beds are super comfortable with a pull out sofa in the living room. The level of service this hotel offers is unparalleled. The majority of staff are from the United Kingdom or Australia. The attitude and service they extended went beyond polite, respectful and helpful. They truly understand customer service. The hotel offers intimacy and luxury. I would highly recommend this hotel and would not hesitate to return. The only issue I had was with housekeeping. If you place a "do not disturb" sign on your door for any length of time during the day, they will not service your room. If you call and tell them you want the room cleaned, they will immediately send housekeeping.
A first ever Family Skiing holiday. It was a great 2 weeks for our Family and apart from one fairly serious accident on the slopes - everyone at Four Seasons were amazing - we had a great trip. Looking forward to returning next year.
What an amazing hotel to come for a romantic weekend. The rooms were amazing and I felt that we were in a suite as both the bedroom and the bathroom were huge. From the moment we walked in I felt pampered. the pool was big enough that you could have your own area that was away from children, it was warm and inviting. The bar area was open yet private.
This is the third hotel we have stayed at in Whistler and we loved every minute. LOCATION - The hotel is located closer to the base of Backcomb mountain however it is only a short walk or free transfer to the base of Whistler mountain and the base of Blackcomb mountain also has restaurants and retail stores. Its a quieter option. The ROOM - We stayed in the executive suite (1 King bed + Sofa bed + bathroom and additional shower/powder room). The bed and pillows were very comfortable. The sofa bed was suitable for a small child however I would recommend booking a two bedroom suite if you have older children. Most hotels/resorts in Canada seem to be pet friendly and sometimes there is evidence that dogs have been in the accommodation. Our room was meticulously cleaned daily and we did not have an issue with it at this resort. We later stayed at the Nita Lake Lodge in Whistler Creek and found dog food under the bed! The Ski Concierge made our holiday experience. Each morning we would walk to the concierge and collect our snowboard gear and if we needed help, someone would assist us in putting on our boots (we always tipped for this as well as the transfer... even though it was never implied that we needed too). After a day up the mountain we would return the gear where we would have free hot chocolate and warm cookies waiting for us. We were fitted for our rentals at the store inside the four seasons, they then sent our sizings through to the ski concierge and everything was ready for us on the 1st day. We were also able to sign our snowboard lesson waivers at the concierge. Such a convenient perk. FOOD - the food was lovely and the staff (mostly Australian) were great! They have some healthy options for the children on the kids menu and were accommodating when I requested a few items not on the menu. The buffet breakfast was nice, however it is expensive for a family of 4. My husband would get his monies worth however myself and our small children would not. You can order off the breakfast menu or from the cafe - so there are alternate options. Between 4pm & 6pm the hotel offered free hot chocolate and smores by the fire. Overall we had a great holiday in Canada, made all that more special by the Four Seasons hotel, the ski concierge, and the staff at both. My only negative is that we could not stay longer as a private group had bought out the hotel. Therefore half of our stay had to be elsewhere.
I would describe Four Seasons Whistler as rustic bochic. Not super luxurious but decor makes sense for a ski resort. We upgraded to a suite for more space that included a separate living room with fireplace, balcony, and decent sized bathroom with double sinks. Cons: There little details that were off for a high end resort. Details like sinks that were set closer to the wall rather than the edge of the counter for your use a shower that was relatively small. The one sofa in the living room was extremely uncomfortable sofa bed. The cushions would keep sliding out from under you making it impossible to sit in a normal position. I finally had to remove the back cushion in order to make it possible to sit on the sofa for any extended period of time. TV was pretty small for the size of the living room and a bit difficult to hear at normal volumes due to the distance from the sofa. Housekeeping was less then attentive, forgetting to replace items like mugs and cups on various occasions. While calling requests were responsive, any requests after 9pm would take a while. The mugs that housekeeping forgot to replace took over 40 minutes to show up when we called for replacements. Most disappointing was the food options. The only option open during the day is the Sidecut Lounge where the menu was limited, overpriced, and lackluster. The room service menu was pretty much the same menu and while the service charge was reasonable at $5 and 17%, it was expensive and not worth it. Pros: Great location walking distance to Blackcomb lifts and village. There were regular buses going to Whistler village as well as car service to pick you up in any of these areas. Stellar ski concierge that will handle all your equipment and wax them upon request. Loved the fact that they provide you with an empty fridge that you can fill on your own or request the hotel to do it on your behalf. Great outdoor heated pool and hot tubs. However if you want romance/peace and quiet, go after 5pm. Overall, probably the best luxury option in Whistler. However the service and amenities are not at the same level as other Four Seasons that I've stayed in.
Located in Blackcomb, Four Seasons Resort Whistler is within a mile (2 km) of popular sights such as Whistler Blackcomb Ski Resort and The Range. This 294-room, 5-star resort has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. It's near ski lifts and also a short walk from Squamish Lil'wat Cultural Centre and Family Adventure Zone.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
The 294 rooms are air-conditioned and have an array of amenities, including fireplaces, refrigerators, and minibars. LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other amenities include coffee makers, free newspapers, and laptop-compatible safes.
Four Seasons Resort Whistler features a full-service spa, an outdoor pool, and a 24-hour fitness center. Valet parking is available for CAD 39-45 per day, and there's also a free area shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski resort include a spa tub, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 2275 reviews