Centerstone Inn Tuscaloosa2.5 out of 5.0
Recent guest reviews
The room was not at all what was expected!! The bathroom was dirty and had mold in it. The leather chair in the room was ripped and torn. The complimentary breakfast wasn't much at all. Couldn't get a good nights sleep due to loudness all night from the room next door and laundry being started at 6:00 a.m. It was nothing like what is showcased online!!! Totally disappointed!!!! Got the room 3 for nights but only stayed 1. Got my money back and stayed elsewhere.
I emailed the hotel corporate office regarding this complaint, but haven't received their response to date. We recently stayed for three nights at the Tuscaloosa, Alabama property for our daughters graduation. Our room rate was $200 per night. We checked in late evening the first night, and a few hours later around 1am my family was awoken by repeated knocking at our door that wouldn't stop until we answered. I figured it was an emergency and answered the door in a daze without a shirt in my pajamas. The person who was knocking on our door was women from the front desk who checked us in along with a female guest who had their luggage in front of our door. It was an extremely embarrassing moment for me which was an absolute first for something like this to happen out of all the hotels I've stayed in around the world. I asked the front desk women what's going on and she turned away without an answer or even an apology. Finally after yelling a few times to her down the hallway "why did you wake us up" the guest let me know she knocked on the wrong room. The same person just checked us in a few hours before, how did she not remember, have the check-in record or the better question is why is the front desk staff knocking loudly on occupied rooms in the early AM hours?? After I complained the next morning, the front desk manager told us that we would be compensated 10% off our bill. I accepted, but we just received a credit for only $6 off our $700+ bill!! That's an incredibly insulting gesture after my half nude embarrassment in front of this hotels staff/guest and my wife and kids not able to go back to sleep after the hotel staff woke us up.
staff great and rooms were clean, breakfast is good. when i called for extra towels they brought up within 10 min. i dont know about complaints on here i stayed four nights and stay was great. right besides cracker barrel and has mobile burrito stand in parking lot that has awsome tacos and burritos at night. kids loved going to taco bus and overall our stay was perfect.
This place had earned an above-average rating and it was one of the few in that category that was also convenient to I-20, allowed pets, and was under $100/night, so we took a chance. Ick. The sheets and toilet were clean. That's it. Everything else was disgusting. I am not a clean-freak, so it means something when I say... -I wouldn't let my children walk around barefoot. -I wouldn't let my children sit on any surface that wasn't covered by a bed sheet. -None of us took a shower. -None of us left our toothbrushes sitting on the sink. -Hard surface flooring, inside the room and out, appeared to be mopped about once a week with the same dirty water from the week before. And there was garbage pushed into corners like no one swept or picked up prior to mopping. -Carpeting throughout the hotel was extremely stained, tearing away in corners and at edges, and did not appear to have been vacuumed anytime recently. -Moulding on doorways was filthy, and water-damaged at floor level. -Plumbing running to the toilet was rusty. -When I shook out a blanket, an old receipt fluttered to the ground...so clearly not laundered prior to our arrival. Besides the unsanitary conditions, the bed was extremely uncomfortable, the pillows were lumpy, and the pull-out sofa looked to be about 30 years old and could not have been comfortable for anyone older or bigger than my 6 year old. It was stained and generally gross and I was grateful for the fact that we had his sleeping bag with us. The food in the morning was even worse than my already low expectations. One of the apples in the basket was rotten. The coffee was nothing more than dirty, bitter water. There was not even a pitcher of cold water available. And everything else was stale. The walls were paper thin and we could hear the TV and conversation from the room across the hall. The one small comfort was that I felt *reasonably* safe for the duration of my stay. But if it had been a football weekend for UA, then I would not have even had that small comfort. When I looked out the window, there was a soda bottle on the sill. We were on the second floor and there was no doorway access to the faux-facade porch outside the rooms. Obviously, people make a habit of hanging out on the 18 inches of "porch," gaining access through the single-pane windows. With the pet fee...we paid $80 for our room. SUCH a rip-off.
This was a cute little place. It's got character. The staff was friendly. There was a burn hole in our comforter and we didn't get any blankets for our sofa bed so our son slept in bed with us. The breakfast was lacking. We had to ask for syrup and jelly. There was hair in the shower from where someone's razor sat on the side of the tub. It was the cheapest when we looked for a room last minute so all in all it was alright.
This Inn was just alright. We stayed for one night during a road trip. It looked as though it was housing local construction worker types. At first glance, it was clean and affordable, until we noticed an unsavory sight in the artwork (see photo). I should think that would have been noticed/cleaned and therefore made us wonder what else wasn't kept up with. The beds were not particularly comfortable. The worst part was the TWO fire alarms though. One was during the late afternoon to the extent of firemen perusing the hallways, although nobody was checking to see if all had evacuated. (We didn't as the alarm was shut off before the fire truck even arrived, therefore we assumed maybe a glitch?) From what we overheard, it was likely dust burning off one of the room heaters causing a smoke smell which someone pulled the alarm for. The second alarm was the next morning just before check out, but by then we were more than ready to evacuate. Also, the breakfast was pretty standard but with no eggs? Three trays of cold microwaved sausage though... Overall, the Inn was a safe stay, convenient to the highway, but I certainly wouldn't seek it out.
We booked a room at 1:00pm and at 3:30pm we called and explained that my granddaughter got very sick and we will probably stay most of the night in the emergency room....which we did! Can you believe that they charged me full price? Could not speak to a manager only a desk clerk! Tried to explain our situation and he just said that's policy! We called to cancel only 2 hours after reserving and they were far from full capacity~They had many rooms vacant! Unbelievably bad customer service and I hope that you will please consider staying somewhere else! Tuscaloosa has many, many other places that has to be more considerate! I have to idea if I will be able to contest the Credit Card payment, but non considerate management like this DO NOT need to be in a customer service business!
We stayed here on a return trip from North Carolina. The room was clean and the location was convenient. The hot water faucet in the shower made it very difficult to take a warm shower. The breakfast was sparse, but adequate. All in all, it was a reasonable stay at a reasonable price. I would stay here again.
I travel on business to Tuscaloosa three days a week, so I have stayed here quite a bit. I tried other hotels but I always came back to Centerstone. The price for a room is more than fair.They are large rooms, and have microwave, refrigerators, and all the amenities you expect at a nice hotel. The hotel staff is nice and very friendly and will try to assist in any way if you have a problem or special needs. I saw several negative reviews for this hotel. If you are looking for a luxury experience like the Plaza, you will not be happy. If you are looking for a reasonably priced, nice place to spend the night, Centerstone is great. They have cameras everywhere and staff is always available, so I felt safe. There are not alot of restaurants within 1 mile except Cracker Barrel, and Burger King. There is an authentic Mexican food truck in the parking lot. Centerstone is within 5 miles of many restaurants. Oh and there was always plenty of breakfast which starts at 6 am, but I did always visit pretty early. I will definitely use Centerston when I am back in town.
Rooms were clean. Place could use a facelift. Staff was pleasant. Not much around for food if you check in late. The free breakfast the next morning was a nice surprise. Waffles, cereal, bagels, toast, sausages, and more. No need to stop to eat.
Centerstone Inn Tuscaloosa is located within a 15-minute drive of Paul W. Bryant Museum and Denny Chimes. This 56-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Tannehill Park is 28.3 mi (45.5 km) from this central Tuscaloosa hotel.
Start your day off right with a free hot/cold buffet breakfast, served each morning from 5 AM to 10 AM.
Centerstone Inn Tuscaloosa's 56 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are other standard amenities.
Guests of Centerstone Inn Tuscaloosa enjoy free WiFi in public areas, coffee in a common area, and a computer station. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities and a TV in a common area.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 130 reviews