Holiday Inn Turin City Centre4.0 out of 5.0
Recent guest reviews
Locating close to Porta Nuova offers easy access to main shopping street and attractions at the center. Hotel offers also garage, which is nice service, but those little, tiny parking places really give a headache, if having larger car.
We just wanted a bed and breakfast while transiting Torino. We got a good bed and a sub-par breakfast (unless you like cake... and mainly cake!). Antonio at reception was very helpful. The hotel is very well placed - particularly for us that were transiting - Airport to Courmayeur. Easy walks anywhere.
Perfect location just across from Porta Nuova. Bed very comfortable and room equipped well. Horrible milk powder is the only downfall I can think of. Would stay again. Tax is hefty almost €15 for myself and my son for a couple of nights.
Before I provide feedback I'd like to say that I primarily stay in IHG hotels on a weekly basis for work. I rarely get to use hotels for leisure for various reasons. Therefore, when it was possible to use points to celebrate our 12th anniversary as for the first time in 10 years we managed to get more than a day off with each other, we booked Turin using my accumulated points. I wish I hadn't wasted them. This review has been provided to IHG customer relations by email. I also notice that most responses on here are from IHG case managers, and not hotel management, which speaks volumes. It also means that promised reviews with the "hotel" have not been done. On arrival at the hotel, we were told that we had been allocated "the best room in the hotel". It really wasn't. In fact, in some of the grottiest hotels I had stayed in over the last 8 years, rooms had not been this horrible. However, trying to be positive, and after a long journey (working late the night before, a very early flight etc) we tried to make the best of it. In addition, I was not offered welcome points or recognised as a IHG rewards member. The room (406) smelt. Bad enough that the corridor stank of cigarettes in a no-smoking hotel, but the room smelt of sewage. We opened the windows. In the bathroom, the taps were coming off the walls and the smell was even worse in there. The shower head was disgusting and covered in limescale. In addition, the bathroom door didn't lock. In fact, it didn't even close. We proceeded to unpack and requested an iron from the housekeeping lady on the floor. She bought one in 25 minutes - and I had to go chasing after her to get a replacement as the iron was broken - there was no dial. She genuinely seemed surprised. After unpacking, we decided to have a nap before heading out into the town centre. We'd seen in the lift a notice that the hotel restaurant was shut, so plans to eat at the hotel were out of the window. Anyway, we pulled back the bed covers and the sheets were dirty and covered in dark, curly hairs. I felt sick. I can't tell you at that point how much i was regretting coming to this hotel. I tried to call the reception - and the phone didn't work. Dead. I checked the connection, and all was plugged in. So, we decided to head out for food and speak to reception at the same time. It was a different person at the reception desk so we told him about the bed, and the bathroom doors and the phone. He, to his credit, did say he would sort it out. This was supposed to be the best room?? A couple of hours later we returned to the hotel, to be advised that the sheets had been changed, but "that's just the way the door is". He then offered us room 408 to look at if we would prefer it. We looked - it was SO much better - a bath, better lighting, a balcony, modern furniture, a bathroom door that closed and clean sheets. Thank God. The phone still didn't work, and the fridge was boiling hot, and the bathroom fan didn't work, but clean sheets and that did it for us. We moved out belongings from 406 to 408 and gave the 406 keys back to the reception. The room wasn't perfect. Clicking on the "do not disturb" switch made no difference. The maid were knocking on the door at 10am. We were so tired. On saying to come back later as we were still sleeping, we were advised that ours was the last room they had to clean so we had to leave. We agreed on 45 minutes. It's OUR break -why are we being forced out of the room? By day 2, we had just told housekeeping to leave us some spare towels and not bother cleaning. The DND made no difference. We also asked for some water, but were told water was only provided to new guests and we had to go to the vending machine downstairs if we wanted any. Also, the worst coffee in the rooms (IN ITALY!) so we ended up buying a jar from the local shop. However, when we asked for real milk instead of the powdered milk supplied, we were advised that that wasn't allowed in the rooms. On trying to activate the bathroom fan/ventilator on the first night, I pulled the emergency cord by accident. I guess that didn't work too as no-one came to check up. So no working room phone, and no emergency cord. Good thing I wasn't on my own and slipped in the uneven bath. Also, although it was a jacuzzi bath, we found out that didn't work either. Maybe that's a blessing in disguise - with the general state of cleanliness, I dread to think of when they jets were last cleaned and what gunk would come spurting out if they had worked. On heading out on day 2, we noticed a map of the ground floor by the lift. It showed a garden. We decided to have a look. On finding it by the closed off dining room we looked for a way to access it. There were no signs or indications that the garden was out of bounds, unliked the restaurant which was roped off. On finding a door that led to the garden we were accosted by a member of the housekeeping team. I am not fluent in Italian but you didn't even need to know the language to know that we were being shouted at and accused of something. I left the hotel and walked away but my partner was so upset and angry that he went back to speak to the manager. No manager was available so he spoke to the reception. It was all sorted but it seems like no-one at the hotel seems to know how to treat guests. The ONLY good thing about the hotel is the location. Frankly I'm surprised it was granted accreditation to be part of the IHG family. We managed to avoid being at the hotel apart from bed time and asking for Wi-Fi codes for the next couple of days. Which is a shame as we would have liked a known place to relax and have a coffee / drink but frankly we realised that this place is not a place to relax or be treated as a welcome guest. I realise it's an old building but the heat was stifling in the rooms overnight. We could open the balcony doors, but the location means that there was constant traffic noise and also that dust from the filthy curtains in the room was being blown in. Also, the IGH / hotel website promotes many facilities but does NOT provide accurate or correct information. E.g. :- no tourist cards (or maps) available at reception (go to the nearest information point by the hotel - their maps and discounts are fantastic) newspapers not offered no information re TV channels no information re breakfast dining room closed no information about additional fees no local tours or shopping hours information On check-out, as we hadn't used any hotel facilities, we were advised that there was a city tax to pay. A tax that hadn't been mentioned at check in, no details provided at reception or in the room or on the website. this is not treating the customers fairly. I would NEVER stay at this hotel again - which is a shame because I really liked Turin.
Not the best hotel. Cleanliness and atmosphere could be improved. Central position and breakfast are the upside. For a pass-by and a ahort business trip ok. The prices were quite high compared to service and quality. I will try a different hotel next time.
We got transferred here after the Best Western around the corner had "flooding" which is a code word for over-booking if there is any. When we arrived there the receptionist the first day had better things to do than being friendly. Luckily when checking out the receptionist was quite friendly. The elevators are much in need of a replacement, but then again so is the rest of the hotel considering the price charged. Many things in the room were broken, to the point where even the chair had the bottom falling out of it (something they could have easily fixed with staples) and the plastic around the shower was broken quite badly. The bed linen were of questionable cleanliness the first night. The mini safe in the room didn't work. The locks around the windows were also broken, though you wouldn't see much out of them due to the shutters that wouldn't open. Not that you would want to see anything out of them considering the rather questionable establishments at the other side of the road. TV channel choice was quite limited, WiFi did work quite well but don't expect great speed. The room did seem accessible for wheelchair users, not that you would wish it upon them. Breakfast was mediocre at best and a lot of it seemed to be derived from instant formulas. Overall this was a very unpleasant experience and I wouldn't return here at all. The price they charge is for a 4 star hotel, sadly the quality seems to be 0.4 stars. The only thing this hotel has going for it is its location, though I would most definitely not call this the city centre of Turin which is easily 10 - 15 minutes of walking away from this hotel.
I have visited this hotel many times, both on business and pleasure. It has was supposed to have had a much needed make over, but with the following faults in the room I think they need to rethink paying the contractor. Electrical socket over fridge not working, Electrical socket near desk almost off the wall, Bedside adjustable light, metal sheath broken and rubbing on live wires. Shower controls loose and missing Shower bar broken at base Finally the room temp was set to Boil / incinerate !! we could not get room temp, so kept french doors open as long as possible, but eventually the city noise forced us to close up to get some sleep, until temp went through the roof. Turin is a great place to stay and this hotel is located in a great place but desperately needs upgrading.
An overnight stay and glad it was no more. Staff are completely humourless and the evening meal was nothing short of dreadful. Breakfast was a minor improvement with fair selection of food, but with staff hovering to little effect. Room for one night okay, but cannot recommend this hotel at all.
Hotel is well located, the bed was good, and they allowed me to check-out late at no extra charge. That's about it. The shower had no pressure, the tub leaked, and during my stay they cut the water from around 9am to 7pm. It is ok if you spend just one night but I wouldn't stay longer.
This Holiday Inn is in the center of Turin as the name states. It is easily walkable to all of the old city sights and shopping. It is a very old property but the management has done much to give it a very nice finish. We were first met be a very friendly staff member (Antonio) who made our first impression of this hotel a positive one. Parking is always a huge problem in center cities of Europe and Turin is no exception. This hotel does offer parking for a fee. We were fortunate to find street parking right across the street. Just remember to move your car by 8:00AM. The breakfast was very good and had a large selection of choices - typical European fare. This is the first place we have found fried eggs each morning. The location is just a couple of blocks from the train station so it would be easily walkable from the train with luggage.
Located in Historic Centre within a short walk of Galleria Civica d'Arte Moderna e Contemporanea, Holiday Inn Turin City Centre is within a mile (2 km) of other popular sights such as Egyptian Museum. This 57-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located centrally in Turin, it's also close to Galleria Sabauda and Turin Royal Palace.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
The 57 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and bidets. Free local calls, safes, and desks are also available.
Holiday Inn Turin City Centre features free WiFi in public areas, a meeting room, and a business center. If you drive, self parking is EUR 18 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, express check-in, and free newspapers.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 382 reviews