Allegroitalia Golden Palace5.0 out of 5.0
Recent guest reviews
The Allegro Golden Palace is an adequate, average, property. It rates itself as a 5 star hotel, but that is a joke. It is at best a 3.5 - 4 star at best. I would compare it to a Holiday Inn or maybe your average Sheraton in North America. The rooms are standard European sized and comfortable. However, the customer service is lacking as is the attention to detail. When you arrive with bags, if you fly in, there is no doorman or bell hop to help you schlep your bags up the sets of stairs when you arrive. They have a home made ramp off to one side that is treacherous at best as everyone I saw using it, their bags slipped right of of it and they would be wrestling to get their bags back on. That is what you are greeted with. As reported by others, our room was in the Golden Tower 2, which means taking one elevator up 1 floor, then walking along two corrodors to get to a second elevator to take you up to your floor in the second building. This takes a bit of time to do and you have to do this every time you come and go from the hotel. When we arrived at our room, our view was of a wall of frosted glass about 10 feet away, so there is zero to look at. We asked for extra pillows from the front desk as there were only 2 pillows on the bed ( they do offer a pillow menu but you have to pay 10 Euros to participate) and a small kettle so my wife can brew her tea in the morning - these are standard items in any 5 star hotel ( as is bottled water in your room at no charge - not available at the Allegro). No one responded. The A/C in our room was not working - it was 90 degrees in Torino all week, we called the front desk, no one came to look at it. One of curtains in our room was torn off of the track and could not be closed, we told the front dest when we left for the morning. Came back 3 hours later, nothing was done. I saw our maid in the hallway with her supervisor and showed them the issue with the curtain and it was fixed right away. When we called housekeeping for pillows, avoiding the useless front desk staff, they showed up within 10 minutes. Then about 45 minutes later someone else showed up with 2 pillows, which we kindly declined, but thanked the gentleman for his trouble. When the kettle did not arrive, we again called housekeeping and we were told they did not have any kettles. Then, about 30 minutes later, a kettle showed up at our door. So, to be fair, the staff did try but it is not a well managed property. It seems unorganized at best. Check out is another unpleasant experience. We checked out on a Saturday about 11:30 a.m. Now during our stay, I did notice a man at the bellhop station, but he was usually there only until about 2 p.m. to store bags for people who were checking out but still exploring Turin. On Saturday he was not there at all. You had only 2 front desk clerks working, and if you were leaving your bags for a few hours with the hotel, guess who had to tag every bag, then take them to storage ? One of the 2 front desk clerks whose sole responsibility should have been checking people out. This caused a line up and lots of chaos. Some guy tried to cut in front of me at check out because he thought I was with the Lufthansa crew trying to check out. They were all in uniform,I had a black polo shirt on with black shorts. In the end, this made check out quite a long and frustrating procedure. Bottom line here - this is an adequate hotel, and to be fair the room rates are reasonable, more like a 3 to 4 star property, which is exactly what it is. Is does not offer the services or ammenities of a 5 star, nor has it the customer service you expect from a 5 stat hotel. If you are looking for a standard room in Torino for a fair price, this is your place. If you are looking for luxury and service that you expect from a 5 star hotel, move on,this is NOT for you.
Upgraded to junior suite. Still disappointing: kettle in room wouldn’t work unless you held the plug, selection of teas and nescafé but no milk or sugar. Had to put phone and ipad on the floor to recharge. Large comfortable bed, enormous bathroom, but that’s about it. No bedroom slippers: plastic flipflops available - already used but sterilized, or so they say, and you could buy them for 15Euros. It was booked as a deal - 60% discount- at 143€ but no breakfast included and no access to the spa. Big party going on until past midnight, with fireworks, loudspeakers with people shrieking and disco music. I was on the 4th floor and still could not sleep. Breakfast could be had at 20€ and to be fair it looked good, with plenty of fresh fruit and good quality cheeses and cold cuts but loud disco music with thump thumpt thump blaring through the dining room. Unbearable at 07:00 am. Maybe I’m getting old, but not an experience I’d want to repeat.
We stayed in this hotel for a conference and this hotel had offered a slightly better room rate for attendees of the conference. Still 145 Euro per night! Room was small and stuffy with insufficient storage. On first evening we returned to the room to find we couldn't get our key card to activate the lights/air con so faced 30 mins of hassle - a temporary fix that night still meant we had to change rooms the following day. Second room was thankfully bigger! Air con in the rooms was poor. Window of first room overlooked a wall directly. The rooms we were allocated were in an adjacent building connected via walkway - it took over 10 mins to get from the room to the reception & breakfast area and required 2 slow lifts! No staff helped with our luggage. Our friends ate in the restaurant the previous night and found it to be poor. Tried to eat breakfast the first day but nowhere to sit! So didn't bother thereafter as it wasn't up to much. Quite central to the city but their are many other better choices.
This hotel is certainly not a Palace and there is nothing golden about it! At first glance it looks ok but when getting closer the appearances change. Worn interior, furniture with paint peeling and scuff marks, peeling wall paper, curtains hanging off the rod, dirty carpets the list is long, this is a tired old lady. An army of staff in the reception, always more interested in talking to each other than helping guests, check out took 20 minutes.. A bar where the entertainment makes you think of amateur night in a local pub and air conditioning that either does not work at all or makes more noise than an old tractor. This hotel needs a serious upgrade to be even close to 5 stars, today there are 3-star facilities that are way better than this. Will not be back.
Central location, nice rooms, small bar has pleasant live Italian music with a singer. Breakfast buffet is very complete with a nice fresh cheese and meat section. Serving a fresh brewer espresso. Located in city center.
This hotel is in a convenient location and provides walking access to good restaurants, shopping, and local landmarks. The property was clean and modern. I was impressed most by the size of the rooms and bathrooms (definitely not typical European standards). Irons and ironing boards are available upon request. Overall, a good to very good property for the location and price. My only qualm with the hotel is that check-in is at 4pm. If you've just arrived from the U.S. (usually in the morning), you have to wait around in the lobby all afternoon or leave your luggage and walk around town. Although I did not take advantage of it during my stay, the spa looking fairly nice and prices for treatments are reasonable. 3.5 Stars for a good to very good experience in Turin.
Given I have travelled through Italy a lot and understand hotel rooms are not going to be the biggest this hotel didn’t disappoint the room was spacious clean with a good size bathroom Great breakfast with a great selection of fresh cut small goods and cheeses Friendly staff great bar with a nice outdoor court yard
Room was small. View from the window a glass window placed outside, breakfast was below average and cold sometimes, even the coffee. Nothing really good to say about the hotel. Will not stay there again. The only good thing was the location.
I stayed at this hotel because my usual favorite hotel in Turin was fully booked. But I ended not regretting this because Allegro is a good and solid hotel with very good service. Location wise the hotel is just 5 minutes away from Piazza San Carlo. Rooms and bathrooms are nice and spacious, though maybe a few more power outlets would be helpful. There is also a very big gym. I did not take breakfast here but I've seen it and it looked very good. Wifi was free and very fast. All staff were extremely pleasant and helpful. I fully recommend this hotel.
The interior of the hotel is very nice and clean and quite modern. We were in the second tower so you have to leave reception, take an elevator up to floor 1, cross a bridge, then take second elevator to your room. It’s not a huge deal but it was a pain in the butt to do it daily The spa and exercise area was nice. Actually the exercise rooms have much more equipment than I would have expected. When is the last time you saw a full blown squat stand in a hotel? I haven’t ever. So that was nice A few issues. The spa is 25 Euro to use which they didn’t tell me until after I got a spa treatment. To be clear getting the spa treatment did not come with spa useage so that was odd. Also you need to bring your own towel and robe from your room or they charge additional 2 euro to rent. Again this is quite odd Overall we quite liked our stay. Just a few oddball quirks...
- Walking distance to Galleria Sabauda and Galleria Civica d'Arte Moderna e Contemporanea
- Free WiFi in rooms and public areas
- Onsite dining
Allegroitalia Golden Palace places you within a 15-minute stroll of popular sights such as Galleria Sabauda and Galleria Civica d'Arte Moderna e Contemporanea. This 195-room, 5-star hotel has a restaurant, a full-service spa, and free in-room WiFi. Located centrally in Turin, it's also close to Turin Royal Palace and Mole Antonelliana.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
Allegroitalia Golden Palace's 195 rooms are soundproofed and provide minibars, free newspapers, and safes. Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include phones and desks.
Guests staying at Allegroitalia Golden Palace enjoy access to a full-service spa, a fitness center, and a sauna. Valet parking is offered for EUR 35.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 8 meeting rooms, and conference space.
Reviews from Trip Advisor
65.0% of guests recommend this hotelTotal of 1057 reviews