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Aparthotel

Panacea Condo Tulum

3.5 star property

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Photo gallery for Panacea Condo Tulum

Reception
Property grounds
Romantic Penthouse, 1 King Bed, Private Pool, Garden View | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters
Reception
2 outdoor pools, open 7:00 AM to 10:30 PM, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Spa
  • Gym

Explore the area

View in a map
Calle 6 Sur, Between Calle 11 Sur and Calle 13 Sur, Tulum, QROO, 77780
  • Place, Holistika Art Walk
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Romantic Suite, 1 King Bed, Private Pool

Romantic Suite, 1 King Bed, Private Pool | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Romantic Suite, 1 King Bed, Private Pool

  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View

Private kitchen

Junior Suite, Garden View

  • Garden view
  • 958 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Private kitchen

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Private kitchen

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Terrace/patio

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Residential, 1 bedroom

2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Suite Residential, 1 bedroom

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Living area | 50-inch Smart TV with cable channels, TV

Junior Suite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms

2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms

Shower, rainfall showerhead, free toiletries, towels

Deluxe Suite, 2 Bedrooms

  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

View all photos for Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Romantic Penthouse, 1 King Bed, Private Pool, Garden View | Terrace/patio

Romantic Penthouse, 1 King Bed, Private Pool, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Romantic Penthouse, 1 King Bed, Private Pool, Garden View | Pool | 2 outdoor pools, open 7:00 AM to 10:30 PM, sun loungers

Romantic Penthouse, 1 King Bed, Private Pool, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Romantic Penthouse, 1 King Bed, Private Pool, Garden View | Terrace/patio

Romantic Penthouse, 1 King Bed, Private Pool, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in La Veleta, Panacea Condo Tulum is within a 10-minute drive of popular attractions such as Tulum National Park and Gran Cenote. This 23-room, 3.5-star aparthotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking.
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Holistika Art Walk - 11 min walk - 0.6 miles
  • Hospital de Tulum - 3 min drive - 1.4 miles
  • Dos Aguas Park - 4 min drive - 1.4 miles
  • Playa Paraiso - 12 min drive - 4.8 miles
  • Tulum Mayan Ruins - 13 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 101 min drive

Restaurants

  • ‪Vaivén - ‬5 min walk
  • ‪El Aguajito Marisqueria - ‬7 min walk
  • ‪Italdo Pasteleria - ‬11 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪Pepe The Best Taco! - ‬4 min walk

About this property

Panacea Condo Tulum

At Panacea Condo Tulum, guests enjoy 2 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 240 per vehicle roundtrip. A multilingual staff is on hand to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a terrace, and a vending machine.
Each apartment is individually decorated and features 2 bedrooms. Guests can expect to find free WiFi and a 50-inch Smart TV with cable channels. Beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a rainfall showerhead and free toiletries. Other standard amenities include a private yard, a ceiling fan, and a safe.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Bedrooms

  • 2 bedrooms
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed: USD 20 per night

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 50-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace
  • Yard

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Yoga classes
  • Ecotours nearby
  • Fishing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 23 units
  • Bicycle rentals
  • Connecting units available
  • Garden
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 3 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 240 per vehicle (roundtrip)
  • Rollaway bed fee: USD 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM—-9:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Panacea Tulum

Hotel Panacea Tulum

Panacea Condo Tulum Tulum

Panacea Condo Tulum Aparthotel

Panacea Condo Tulum Aparthotel Tulum

Frequently asked questions

What's there to do close to Panacea Condo Tulum?

This aparthotel is situated in La Veleta within a short 9-minute walk of Holistika Art Walk. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

How much does it cost to stay at Panacea Condo Tulum?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Panacea Condo Tulum on May 27, 2026 start from $79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Panacea Condo Tulum?

Yes, self parking is offered for free at the aparthotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Panacea Condo Tulum?

Spa services at the aparthotel include massages.

Does Panacea Condo Tulum feature a casino?

No, Panacea Condo Tulum doesn't have a casino.

Is there an indoor pool at Panacea Condo Tulum?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 10:30 PM.

What do couples enjoy most about Panacea Condo Tulum?

Amenities that appeal to couples at this aparthotel include premium bedding, a rainfall showerhead, and a smart TV.

Are there hot tubs at Panacea Condo Tulum?

No, there isn't a spa tub at this aparthotel.

Does Panacea Condo Tulum have a restaurant that serves breakfast?

No, Panacea Condo Tulum doesn't have a restaurant that serves breakfast.

Does Panacea Condo Tulum allow pets to stay for free?

No, pets and service animals aren't allowed at Panacea Condo Tulum.

Are there connecting rooms at Panacea Condo Tulum?

Yes, there are connecting units available at this aparthotel book for your group event or vacation.

How close is the airport from Panacea Condo Tulum?

The closest major airport to Panacea Condo Tulum is Tulum Intl. Airport (TQO), which is 25.2 mi away (41 minutes by car).

Can I book a room with a balcony at Panacea Condo Tulum?

Yes, some apartments at this aparthotel offer a deck/patio where guests can enjoy garden and pool views.

Panacea Condo Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 142 reviews
Rating 8 - Good. 21 out of 142 reviews
Rating 6 - Okay. 2 out of 142 reviews
Rating 4 - Poor. 3 out of 142 reviews
Rating 2 - Terrible. 6 out of 142 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sadie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay, the room was very clean, and kitchen utensils, pans, microwave and coffee maker were provided. Staff were very friendly and helpful with recommendations. Bikes were available for 100 peso, cheaper than any other rental spot in the area. Located within walking distance to restaurants and grocery store, but far enough from the busy area that it was quiet and peaceful at night.
Stayed 5 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Super nice accomplishment, very spacious and the private pool was very nice. Staff was very helpful
Stayed 11 nights in Feb 2026

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and quiet setting. Walking distance to restaurants, taco stands, and markets. Loved having the kitchen, but the knifes were very dull and no kettle (minor things). I would absolutely recommend this hotel to family and friends. A place to hang towels would be nice as replacements were not easily available.
Stayed 9 nights in Feb 2026

4/10 Poor

Charla

The pro is that the condo is well-furnished, the bed is big and soft, and you have everything you need for a comfy stay. Negatives: This is condo living and not a hotel so manage your expectations around staff being present and engaged. With that said, I found the staff unwelcoming (when they were there at all). Particularly the male staff (one of them looked at me with DISDAIN, ignored me when I greeted them). Literally none of them ever greeted or spoke to me. It felt weird and unwelcoming. I ultimately left early.
Stayed 8 nights in Feb 2026

10/10 Excellent

Steve

Stayed 3 nights in Jan 2026

10/10 Excellent

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great I wish I can go back 😊
Stayed 5 nights in Dec 2025

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness
Too many hidden charges
Stayed 24 nights in Dec 2025

10/10 Excellent

Steve

Stayed 7 nights in Nov 2025

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Stay and would highly recommend
Stayed 3 nights in Nov 2025

10/10 Excellent

JULIAN

Liked: Cleanliness, property conditions & facilities
Beautiful apartment
Stayed 7 nights in Nov 2025

10/10 Excellent

Celeste

Stayed 4 nights in Nov 2025

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The condo was spotlessly clean and the beds and pillows were extremely comfortable! The hot water in the shower didn't last long, but it was fine. They offer bicycle rentals for 100 pesos per day and it's less than 30 minutes ride to the beaches, 10 to the grocery store, and 15 ish to downtown. There is a pool, a gym, and parking available. We felt very safe there and it is within easy walking distance to some cheap taco stands and nicer restaurants, though the kitchen was very handy and we cooked daily. The staff is friendly and warm. We loved our stay and would stay again.
Stayed 7 nights in Nov 2025

10/10 Excellent

philippe

Liked: Cleanliness, room comfort
Clean in a good neighborhood
Stayed 6 nights in Nov 2025

10/10 Excellent

Cesar, Griffin

Liked: Cleanliness, amenities, property conditions & facilities
Great price , great location , we love the Condo.
Stayed 7 nights in Oct 2025

10/10 Excellent

Francesca

Liked: Cleanliness, amenities, property conditions & facilities
I felt as though I was entering a mini oasis every time I walked through the front door. Serene, clean, and very friendly staff. Communication is very clear and easy to understand. I will definitely be back 🤩♥️
Stayed 8 nights in Oct 2025

8/10 Good

Lyric

Liked: Cleanliness, amenities, property conditions & facilities
I dont agree or think some of the policies are fair, but overall the best probberty ive stayed at in tulum
Stayed 8 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Well kept, beautiful common area, good location
Stayed 2 nights in Sep 2025

8/10 Good

Olga

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We go to Tulum a couple of times a year specifically to stay at Panacea. We love the pool and the generally calm vibe as well as the fast growing neighborhood. Usually, it’s just the relaxing recharge we need, but unfortunately , this time, they were doing repairs and there was sawing and drilling going on which definitely made it less relaxing. Overall, still great, but I will be sure to ask if they are doing any work before our next trip.
Stayed 9 nights in Jul 2025

8/10 Good

Caitlin

Gorgeous condos that are very modern, spacious, and comfortable. Very quiet and relaxing with lovely views of the pool/garden area. Secure passcode entry and a manned front desk, hosts are also very easy to contact via WhatsApp. There are plenty of nice food options nearby too - would definitely recommend Vereda Del Abasto for breakfast/lunch and Pepe’s Tacos in the evening! A minor improvement could be the cleaning of the pool area as there were lots of leaves and bugs in the pool at times, and the lounger cushions were quite damp and stained. This isn’t the fault of Panacea but it is important to keep the receipt when the 200USD hold deposit is returned at checkout (especially if you’re from the UK like us!) otherwise the bank can take a long time to return it. Also this area in general is probably best suited to people who drive/cycle as attractions like cenotes are quite far to walk in the heat and taxis are very expensive in the area (i.e. $20 for a short drive to the ADO station). Overall though we loved the condo and would definitely stay again for a relaxing trip!
Stayed 4 nights in Jun 2025

10/10 Excellent

MARIA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The condo is in excellent condition. There was soap, shampoo, paper and towels. Excellent hosts Eve and Ruben.
Stayed 7 nights in Jun 2025

10/10 Excellent

Tanya Maria

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Kim Anh Charlotte

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very good stay for the money spent
Stayed 4 nights in May 2025

10/10 Excellent

Jill

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pancea hotel felt like a beautiful oasis on the outskirts of town. Our room was huge and accommodated our family of 5 nicely. We had some issues with communication with the hotel prior to our arrival and were dropped off at the door of the compound not knowing how to get in, so I wish we had a bit more explanation around that as we tried numerous times to contact them prior to our arrival. Also, I don’t think there was any cleaning service if the room during our stay. Maybe you had to ask for it? Again, just limited communication or instruction on how things ran there. There was talk and pictures of breakfast on their site but that was also a service not available during our stay. The staff were kind and helpful when we had questions or issues. And the pool and grounds were so beautiful and quiet. The location was a bit inconvenient for our family of 5 to get anywhere but that was an overall Tulum problem for us. For the price, we definitely felt the room and hotel grounds were a great value and would recommend this place for anyone going to Tulum.
Stayed 5 nights in May 2025

10/10 Excellent

ANA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Keith, souris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome bed. Spacious everything. Kitchen Good. TV was large and working. The bathroom would benefit with a few more towel bars and a shelf in the shower for shampoo etc. well maintained property. Would not hesitate to stay again.
Stayed 14 nights in Feb 2025

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